20 réponses à ce sujet

[kakotan]

I cant log into this on firefox all

When I do on internet explorer it says there is a error with the certificate for the link to the
costomer service. It will let me go there but warns me i shouldnt

when i go there to look for
"Look up your order either through “View recent order history and purchase details” link at the top of the page."
The recent order history, I see nothing,
Can I get some help here from someone, I only ask here cause bioware is part of EA now.
I got my reciept from EA for ordering ME2 CE
But I havent been able to check the status of my order or anything and it is starting to really concern me :s


*****UPDATE*****
I got to talk to someone on live chat here is the convo i copied pasted

Paolo: Hi, my name is Paolo. How may I help you?
 : hi ya
 : I been waiting 1 hour to talk to someone hope you can answer my questions
 : you still there ?
 : I have been haveing problem with the EA store and checking my order, there is alot of bugs on the EA store website
 : When i finally got in the one time it said it had no order history for me, and I ordered Mass Effect 2 Collectors Edition the other day
 Paolo: yes
 Paolo: recent order history option is not available at the moment so you are unable to see on it
 Paolo: Can you give me the code?
 : well i have a order number and other ppl said they have been haveing problems with the EA store as well they said to try to live chat to check your order and make sure it was still in the EA computers
 Paolo: I mean your order number
 : Yes i have the code and when i give to you make sure it dsays Mass Effect 2 CE for xbox 360
 : ********** (the number)
 Paolo: This pre-order was successful. It will be shipped to you
 : what day will it ship and when will i get a email saying it has shiped ?
 : and what is wrong with your website i cant even use the support site cause Firefox and Internet Explorer says you guys have a bad certificate
 Paolo: It may be shipped out after two/three days from release date.
 : so it releases the 26th, what day would i get on give me idea please
 Paolo: Yes
 Paolo: may 28 or 29
 Paolo: I mean may be
 : oh gesh i was gonna say lol
 Paolo: But its not a fix date.
 : but i will get a email that it shiped and will the info be updated so i can see for myself on the customer service site ?
 : So you know I am logging this conversation in case i have any further problems
 Paolo: Yes you will get an e-mail from EA store and from UPS - Ground
 : will it be updated on the customer service website or is that still screwed up ?
 Paolo: It may be update late
 : ok
 : Ok another thing can you have this addressed on the Mass Effect 2 bioware website to the comunity that has bought the game off the EA store cause so far no one From EA has given us a ear or responce on whats up
 : Or if you can tell me what is wrong maybe i can post it on the forums for others to see
Paolo: login to  http://social.bioware.com
 Paolo: You will find FORUM in third tab.
 : Yes i know of it , so far no one from EA has responded to us on this issue
 Paolo: This game is made by Bioware.
 : I said can you tell me whats up with the website so I can let others on the Forums know what is wrong and everyone can stop worrying
 Paolo: EA just publish the game
 : No kidding and they are part of EA , Our problem is with the EA website not bioware
 Paolo: of which site you are talking about ?\\
 : the EA store its buggy , all the coustomer service stuff
 : There is a certificate error everytime i go to log in for the customer service,
 : we havent gotten a answer from any bioware mods or anyone from EA on the issue for 2 days now
 Paolo: This is not bugs. We are trying to remove this option
 Paolo: Or move in better option
 : your trying to remove the Customer service option ? i dont even think you understand a thing im telling you
 Paolo: I mean and move/give in better option
 : So why the certificate error ? because you are changing things?
 Paolo: certificate error ?
 : cause chrome and firfox will not load your customer service site cause of bad or out dated certificate
 : yeah security certificate error
 : go to eastore, then to the customer service link then click on my account on firefox, internet explorer or chrome and they all say certificate error
 Paolo: May be because we have not modified it
 : well you need to soon cause ppl going there think ing aloso that EA has been hacked and they are being redirected to a differant site, cause thats the warning these browsers are giving
Paolo: We will do that
 Paolo: we have receive about it before
 Paolo: I apologize for inconvenience
 : and maybe communicate with the peopl that have ordered this game or other games from your EA store website and let them know they may have problems checking on their order status bacause you guys are updateing
 Paolo: Sure!
 : ok thank you for your time and takeing care of my worrys , \\
 Paolo: You are welcome
 Paolo: It was pleasure chatting with you today.

___________________________________________________________
So the problem was they are updateing their website , just takeing them forever

Modifié par kakotan, 23 janvier 2010 - 02:08 .

[kakotan]

I updated this with new info.....^^^^^^

[gstommylee]

EA's online store is bugged up. Your order should be fine.

[dtye]

While I don't have a solution for you, I would like to put your heart to rest by telling you that I, too ordered ME2 CE a few weeks ago, and all it's telling me is that the order is "Processing".



I used standard shipping... so, if you would like, I'll let you know when the status changes from Processing to something else. Also, you should receive an e-mail when they ship it.

[kakotan]

Well now when i try to log in on the EA store it says invalid password, i even went as far as changed my password and it still says invalid pw :s this is frustrating for a large comp. like this that cant even run their own store website properly , this will be last thing ill order off the website thats for sure, next time i wont wait till last min to pre order the CE of the games i want from bioware

[gstommylee]

Like i said the entire EA store is bugged up.

[WabeWalker]

The EA Store sent me a notification last night, confirming that my order has already shipped. I have a tracking number from UPS Canada, but it's not updating. I'm hoping that the parcel will ship tonight, and be here Monday morning.



You should get an e-mail today sometime, I'm guessing.

[RogueAI]

Your title should be: "EA store customer service; Something this wrong," or "EA store customer service. Something is wrong."

You have a comma splice. Fix it.

[SnowHeart1]

RogueAI wrote...

Your title should be: "EA store customer service; Something this wrong," or "EA store customer service. Something is wrong."

You have a comma splice. Fix it.

Grammar queen. 

[DracoFulcrum]

WabeWalker wrote...

The EA Store sent me a notification last night, confirming that my order has already shipped. I have a tracking number from UPS Canada, but it's not updating. I'm hoping that the parcel will ship tonight, and be here Monday morning.

You should get an e-mail today sometime, I'm guessing.

Ups won't fly it out till tonite if your lucky, sat or sun if your not, I wouldn't hold your breath for early delivery.

[kakotan]

RogueAI wrote...

Your title should be: "EA store customer service; Something this wrong," or "EA store customer service. Something is wrong."

You have a comma splice. Fix it.

Thank you i fixed it now do you have anything helpfull on topic ?
I know my grammer is bad , im not here for a grammer lesson

[kakotan]

Anyway, I haven't received any kind of notification at all. I am really starting to get concerned

Only thing I got was receipt when i ordered it.

[Keebler51]

I'm in the same boat, with the login issues and no order history on EA's website. I was able to get onto EA's live chat system (support.ea.com/chat) and I spoke with someone there about the status of my order, and they said it was "good." I'm willing to bet it's a crappy website issue, but if you are concerned try to get into the live chat or call them to confirm your order.

[kakotan]

Ok i tried on internet explorer to get in to Costumer Service. I went in and clicked on

View recent order history and purchase details

After trying for 3 days to get in there it took my login name and PW , i go in and it says i have no History

NOW im concerned

what the heck am i gonna do now

Who can i contact, I cant get any help on the EA store help cause I CANT LOG IN!

any one know how I can get ahold of EA store, I have a receipt in my email, but They seem to have no history at this point , I dont want to loose out on the preorder bonus,

[mikey3k]

I've had the security cert. issue on IE as well and also had problems logging in before. I get it to work sometimes. To see your order click "Customer Service" at the top middle of the page then click "View recent order history and purchase details". Then log in and it should bring you to your orders. Sometimes it doesn't work but that is the way I do it.

In closing, yeah the EAstore website is a peice of junk for the most part. They need to get a competent programmer to fix all the logging in issues, the "sys error" issues and etc.

Modifié par mikey3k, 22 janvier 2010 - 11:38 .

[kakotan]

Keebler51 wrote...



I'm in the same boat, with the login issues and no order history on EA's website. I was able to get onto EA's live chat system (support.ea.com/chat) and I spoke with someone there about the status of my order, and they said it was "good." I'm willing to bet it's a crappy website issue, but if you are concerned try to get into the live chat or call them to confirm your order.

Is this live chat on same help page that i cant log into lol , I feel so lost right now



It doesn't have any order history for me the one time i got on :/



I dont get it , how is it one of the biggest gameing companys store website all FUBAR ?

[kakotan]

sry this was a double post :/

Modifié par kakotan, 22 janvier 2010 - 11:43 .

[kakotan]

It would be nice if one of the mods could help us with some contact info that we are all haveing a hard time to find on ourselves
Please someone, I cant find the link for the live chat and i cant find a phone number to call them if it comes to that or anything.
I need to know if my preorder is safe or not

[kakotan]

Tell ya one thing that worked on the service site, the Feedback button and sure did I ever use it lol

[Zayin]

You might be in the same boat as me. You have an order and everything is ok with it just you can't verify your order.



I ordered through EA Store and haven't gotten an email notice about anything being shipped out yet (like I did with Dragon Age Origins the Friday before its release). I had a similar situation with being unable to check my order on their website so yeah, the site needs some work.



I called up EA Store's support # and after a 45 min wait, someone spoke with me. He said that orders are in the system are still marked as "processing," meaning they haven't been picked up yet or they haven't been assigned a tracking # yet. Either way, products are being prepped for shipping. He also said it's possible that ME2 orders could still make it out of processing today for shipment and arrive at people's mailbox on release date. However, it's likely that they will go out tomorrow or Monday and then ground shipping would kick in for around 3 day shipping. Regardless, U.S. orders should have their orders by the end of the week, if not the weekend.



I got off the phone with the guy just prior to typing this post.

[Fenris1981]

Ohhhhh sweet jesus the wait is killing me!