You'll have some difficulty getting a valid understanding about what you question, because the people that could give you answers are no longer here.
I'll try to sketch you the gist of it: The strongest component of the dislike comes from that DA2 changed DA. And changed it into something, a large and traditional part of the audience had zero interest in (hence they're no longer here). The change is very dramatic to anyone who plays DA:O for the role playing experience. This is not about semantics. Arguing by trying to redefine or define "role playing" doesn't help. The experience that existed in DA:O and in previous Bioware games is gone from DA2. DA2 is just like any Japanese cinematic game. A type of game a large and traditional part of Bioware's audience has absolutely zero interest in. Those, however, who come to DA from, for instance, the FF series and alike, don't even notice the difference.
Together with this change, a lot of other things also changed. The change in mood and change in aestethics for instance. DA lost its soul and became something (in my opinion) despicable. Changes in a brand are wellknown hazards. It's one of the pillars of marketing science: You do not change a brand to appeal to a different segment of customers! If you want that, you create a new brand. It might well be that the ridiculous and contemptible combat animations of DA2 wins some new fans, who think such things are cool or fun, and play videogames to experience such. But the established audience of DA:O mostly finds such things insultingly tasteless. And this is just scratching the surface. A lot want symmetric combat rules, for instance, and DA2 definitely didn't go that route.
So DA2 changed DA, from something that is a fairly rare, and special type of game, particularly for such large and wellmade game, to something that is a much more typical videogame, more aiming towards the core videogame market, that all other videogames also targets. So a large part of DA:O fans, and thus DA franchise fans, realized that they had just lost their dream game franchise. Thus they reacted very strongly. That strong reaction is not really a measure of DA2's own qualities as a game. It is a measure of how DA2 changed the DA franchise, into something that was a most unwelcome and disappointing surprise for a large part of the DA:O audience.





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