There are many friendships that developed from rivalries in the forums, often because the feed or groups allowed those people to interact with each other about something that they can connect over, rather than whatever "on topic" argument they were having in a forum. This often rebounds into making them more empathetic and civil with each other when they are in the forums.
I agree that interacting with those that may be rivals is often a good way of doing so. Is this a situation then, where simply having public exposure would get people operating in the same space as others to develop that empathy? In other words, that interpersonal interaction that would exist because a discussion thread is open and public, as opposed to hidden and segregated? I mean, a difference that Jessica and I probably have is that I'm probably more open to off topic types of conversations. I would just put them in off topic forums rather than private, segregated groups.
While there is negative, there is positive, as well. Acting in the extreme - by reacting only to the negative - is not healthy. It's not healthy for people, and it's not healthy for corporations, either.
Is there an objective way of assessing who is acting extreme? Mostly a rhetorical question, since I don't think there is and it'd depend on what one's perspective is. For example, I don't see BioWare moving to a forum that is a lot like other video game forums as a particularly extreme move. But I don't think you'd agree with my perspective.
Now, pushing people who are anathema to each other into the same forum without the benefit of groups acting as "neutral corners" is just asking for an outright spat between opposing factions throughout the forum, and yes, good luck moderating it, I wouldn't want to. Frankly I'm surprised Priestly didn't lockdown the romance forum earlier on the BSN, I would have.
I think that this is definitely on BioWare (with help from you guys via reporting), and yeah there's probably going to be an adjustment period and I don't expect things to be rainbows and lollipops overnight. I think it's also important to note that this software is infinitely better at doing things like ignoring antagonistic posters (literally infinitely better... in that you actually can), and so far the reporting and moderating functionality behind the scenes is also much, much better than the older BSN.
And didn't the mods already have moderation powers and could peer into any group before?
Actually I don't know if they did. There were certainly groups that I could not see into (though I could still see the postings on the activity feeds and on people's walls, even though clicking on the link took me to a group I couldn't see). And it's very unpleasant when I see people literally insulting me (for a variety of reasons, typically related to me trying to help out with forum moderation), or colluding against other posters. I mean, a permanent ban from the BSN still allowed those posters to post status updates and take part on the community, even if in a limited capacity (something I don't consider good at all, and from what I understand was an intrinsic flaw with the software).
I will add to swirlwind's point by saying that eliminating groups (in practical terms) would result in more of the Forum's friendly, helpful posters leaving, than the ones who enjoy fighting in the forums.
That's fair logic and that may be. We'll find out I suppose. I think a counter point is also that if a friendly, helpful poster can retreat to a private group, then the public forum space could be made worse because the helpful people all took shelter somewhere else leaving mostly the more hostile people (or they still leave the forum altogether, which happened with a group of friends I met that I still chat with from time to time over IRC). Ideally, we can make sure that the helpful people get the support that they need, whether through an improved reporting system or the ability to allow users better control over which posters they can see.
Hah, that reminds me. Now that we can see who visits our profiles, I randomly took a look once and noticed that BiowareMod01 paid my page a visit.
Well, I'm not the biggest fan of that particular feature either (the other forum I'm on that uses the same software also has that feature - I wonder if it's just on by default).