Exactly right, it was a different story about a somewhat regular person who climbs in power, who isn't a leader of a faction, and who isn't infallible. Bad things happened to Hawke and they weren't able to prevent it and so people called her/him useless and a failure. I think it made the character more human and less "superman-like" than characters you usually play in games.
For example Skyrim or Elder Scrolls games- you become leader in every guild you join even if you aren't exceptionally skilled in that area -Arch mage and I only know novice spells
Thats the problem. I believe that the majority of the gamers did not like the DA2 story simply because they weren't all Superman like. They weren't the savior of a great world like Warden-Commander, Jedi Revan, or Commander Shepard. It is sad, but true.
Seeing now the PC in DA:I will be similar to that of Warden-Commander and Commander Shepard, I hope there are some vast differences in how the story plays out and does not follow the same Bioware formula of story telling where:
1) I start from humble beginnings
2) A tragic event happens
3) I am discovered by someone
4) Brought to a city to meet with someone important
5) Chosen to become the leader of the Inquisition
6) Become almighty important with Mary-Sue like qualities.