No one is suggesting no one can ever be critical toward us. Sometimes people didn't like things about our games, and it's useful to let us know that.
When talking about various issues, however, the primary reason why I (emphasis, me) like to see a variety of perspectives is that if I'm only told how much the effort I made was wrong, it makes me gunshy. Not in a spiteful "well fine I won't do it at all any more" but more in a "I believe I cannot do this justice without just making more people angry, and I don't want to do that." I don't like facilitating hostility. It doesn't even have to be hostility towards me. I am gunshy towards romances because they cause a lot of fighting because one person is given the character they want, while another is denied and that that just isn't fair, and people get very angry with each other over stuff like this. So maybe it'd be better to take that content and apply it in a general, non-romance way to flesh out characters? Though I'm sure people would definitely not like that either
There is a degree of realizing that not everyone is going to be happy with a decision that we make.
I understand that this is a very privileged perspective when it comes to social issues and effort towards gaming. I try very hard to not let someone's tone dictate whether or not I should continue reading the critique, because sometimes there's still very excellent points that get made up. But seeing something like this thread's response does serve as as a point of "the direction we're going in isn't the wrong one." We may need course corrections. Or maybe we just veered way off into a jungle and need to back up. But if I only ever see that I'm doing it wrong, I get confused as to which direction I should be going in (especially since there's so much different directions that we could be going in).
Hearing that we have backers for the current direction lends a degree of psychological validation. I am still a human being, so despite being a professional I'm not immune to the hangups that human beings make. Sometimes I recognize it as an avenue for growth (I used to hate it when people called me lazy - but I now better understand what they mean when they say it) for myself. Other times I have to remember to do things for my own mental health. Being told I should have been aborted as a fetus so that competent QA would have worked on DAO is firmly in the "not productive in any sense of the matter." I get angry and defensive, and as such disengage for my own well being.
It's also problematic because negative things tend to go viral (everyone loves juicy gossip) more effectively than positive things. So sometimes I actively seek out positive things. In fact, I started posting on the forum to FIND more positive things since most frequent things I would see was negative towards BioWare (and BioWare fans). I still post regularly, so you're free to draw your own conclusions as to whether or not I found my search successful.