I'd argue at this point its probably best to put the snark and sarcasm away for the sake of PR, just be straight up when necessary(not cold, tho), and be in good spirits(or appear to be) as much as possible.
Jessica Merizan does a wonderful job of this, which comes as no surprise. She's downright pleasant to interact with and I can not think of a single time where I felt that wasn't the case.
I imagine things would go a lot better here(on the forums)if everyone at Bioware followed that example instead of freely throwing the occasional barb at someone who might deserve getting knocked off their high horse, or saying something along the lines of, "Whats this? Oh, fans being wrong and completely off base. Typical. Continue."
That won't make ME feel bad since I've been here for freaking ever, but a newbie could find that a little insulting. Not even just newbies, also those with lower bars for what can hurt their feelings or make them uncomfortable.
It's the little things. I just don't think Bioware can afford to lose more faith and support. Every little thing that can be done to win fans over I see as a benefit, even the attitudes expressed on this forum.
It's not like people can't make mistakes(hell, I would know). I just think more can be done to put smiles on faces and keep people feeling good. Sometimes, people shouldn't be put down, or led to feel like they were put down if that wasn't the intent.
It's something to try at least.
Modifié par LPPrince, 16 janvier 2014 - 12:02 .