368 réponses à ce sujet

[LunaticCross]

I have to agree with the people about wanting a refund about now. I spent money to buy nothing basically. And I didn't jump the gun by buying points early, I waited but who really would expect there to be a delay the day of release. Come on.



At least this way Bioware is aware of the lack of customer satisfaction. I don't see why I should be silent when they have my money. Plus, their updates have ignored PC and PS3 customers. Until there is a real professional PR statement given that doesn't alienate a big chunk of their customers, I will continue to see all the displeased posts as rather justified.

[DoctorPringles]

LunaticCross wrote...

I have to agree with the people about wanting a refund about now. I spent money to buy nothing basically. And I didn't jump the gun by buying points early, I waited but who really would expect there to be a delay the day of release. Come on.

At least this way Bioware is aware of the lack of customer satisfaction. I don't see why I should be silent when they have my money. Plus, their updates have ignored PC and PS3 customers. Until there is a real professional PR statement given that doesn't alienate a big chunk of their customers, I will continue to see all the displeased posts as rather justified.

Delays happen all the time, fyi.

And you didn't buy the product, so there's really no refund to be given. You got a gift card in the form of binary code, that's it.

Sure, it sucks the DLC was delayed, but they said after the 2nd delay it'd come out at the end of this month, and seeing as it's not the end of this month yet, I'll hold to that one.

[addiction21]

DoctorPringles wrote...


Sure, it sucks the DLC was delayed, but they said after the 2nd delay it'd come out at the end of this month, and seeing as it's not the end of this month yet, I'll hold to that one.

That was a assumptino made by a interviewer. Unless something has changed or there has been a new interview.

[cmathews03]

The way other people see it, however, is that you purchased the points of your own volition. You should have at least understood the possibility of delays and further complications.



I understand and agree with your stance on the lack of communication. However, from my experience, badgering people seldom reaps the results you want.

[DoctorPringles]

And the "coming later today" was an assumption by a PR spokesperson, but everyone loves to quote is as poor customer service. Regardless, the end of the month thing has yet to occur, so it seems the most likely to hold true. Besides, it's timely to release it right next to Mass Effect 2, so that most people "forget" about RtO's mistakes while playing their fancy new game.

[Abriael_CG]

DoctorPringles wrote...

And the "coming later today" was an assumption by a PR spokesperson.

You're seriously telling me that you think that Chris "assumed" it was coming later that day without consulting the ones that actually knew?
let's be real here. The fact that Chris isn't posting here is because he's taking care of the ME2 forums, not because he's been fired. Of course it wasn't just his assumption. A community manager that wants to keep his job doesn't even go to get his cup of coffee from the vendor without asking for permission first.

Modifié par Abriael_CG, 23 janvier 2010 - 04:05 .

[DoctorPringles]

I'm sure you have insider knowledge that it wasn't an assumption. I'm sure it couldn't possibly have been because of the pressure they were under after Microsoft released the DLC far too early. That can't have happened at all.



Yes, I think there was very poor communication between PR and Devs. That stuff -does- happen. And yes, I think someone was put under pressure and improvised. That -does- happen.

[LunaticCross]

DoctorPringles wrote...

LunaticCross wrote...

I have to agree with the people about wanting a refund about now. I spent money to buy nothing basically. And I didn't jump the gun by buying points early, I waited but who really would expect there to be a delay the day of release. Come on.

At least this way Bioware is aware of the lack of customer satisfaction. I don't see why I should be silent when they have my money. Plus, their updates have ignored PC and PS3 customers. Until there is a real professional PR statement given that doesn't alienate a big chunk of their customers, I will continue to see all the displeased posts as rather justified.

Delays happen all the time, fyi.

And you didn't buy the product, so there's really no refund to be given. You got a gift card in the form of binary code, that's it.

Sure, it sucks the DLC was delayed, but they said after the 2nd delay it'd come out at the end of this month, and seeing as it's not the end of this month yet, I'll hold to that one.

All I'm saying is that I it's just plain bad customer service. And now I can't even say that I won't support Bioware by not buying the DLC because what else can I spent the points on? This is the only game I play from Bioware. And I'm not going to leave my points sitting there, I'm gonna make sure I get my money's worth when it does finally come out.

Anyways, the gift card comparison doesn't make sense. Who in their right mind would buy a gift card for themselves? I buy it for other people. I spend cash on myself. Buy points is more like foreign exchange, where I exchange my money to get their type of money to spend right away in the gaming community.

This is why I haven't preordered Awakenings and reconsidering any future DLC. Their handling of their customers is turning me off the product even if it's content is good.

Modifié par LunaticCross, 23 janvier 2010 - 04:22 .

[cmathews03]

I would be just as quick to say it was a MISTAKE to purchase your points early, regardless of how "early," just as people are claiming it is a MISTAKE for BioWare to constantly delay the content. As you can see, it's easy to point fingers. Overall, I think everyone needs to own up to some responsibility.

BioWare included.

Modifié par cmathews03, 23 janvier 2010 - 04:28 .

[addiction21]

LunaticCross wrote...


All I'm saying is that I it's just plain bad customer service. And now I can't even say that I won't support Bioware by not buying the DLC because what else can I spent the points on? This is the only game I play from Bioware. And I'm not going to leave my points sitting there, I'm gonna make sure I get my money's worth when it does finally come out.

Anyways, the gift card comparison doesn't make sense. Who in their right mind would buy a gift card for themselves? I buy it for other people. I spend cash on myself. Buy points is more like foreign exchange, where I exchange my money to get their type of money to spend right away in the gaming community.

This is why I haven't preordered Awakenings and reconsidering any future DLC. Their handling of their customers is turning me off the product even if it's content is good.

Well, to repeat myself from another thread. I have gotten 10+ years of great gaming out of Bioware. This all sucks the big one but for me all those great games that I have gotten from them, for me gives them the right to another chance. The benefit of a doubt or whatever.
All I am saying is for my experiance they have had a GREAT track record. Better then just about every other developer out there.
I am not saying things will be all rainbows and skittles down the road but from what I have seen they deserve the chance.
Just my two clucks.

[Abriael_CG]

DoctorPringles wrote...

I'm sure you have insider knowledge that it wasn't an assumption. I'm sure it couldn't possibly have been because of the pressure they were under after Microsoft released the DLC far too early. That can't have happened at all.

Yes, I think there was very poor communication between PR and Devs. That stuff -does- happen. And yes, I think someone was put under pressure and improvised. That -does- happen.

You're entirely entitled to your delusions, my friend, after allsome people do love adding a lil bit of science fiction here and there in their posting.

Microsoft released the content one whole day early. Big deal. We all pretty much know how it went. A server monkey entered 01/14/09 as a release date instead of 01/14/2010 and the server decided that it was already released, opening the floodgates one day early. The date was there for everyone to see, so don't bother denying it.

If you think a seasoned community manager would panic so much as to give a release window without consulting his superiors for a mere discrepancy of a day, we have a big delusion to get rid of here.
That "later today" has been on the forums for the whole day. Again, if you think they wouldn't have pulled it immediately if it wasn't a mistake, I'm sorry, but that's just a delusion of yours.

[DoctorPringles]

You're certainly entitled to your own opinions and, to be honest, none of us but the Bioware staff know what happened. It comes down to whether or not you think Bioware would really just sit there and let us wonder away what happened to RtO while they work on Mass Effect 2. I, personally, do not believe that. I believe they are new to DLC's and, indeed, new to 3rd generation console games in general, and that mistakes are being made. As everyone knows, you learn more from a loss than you do from a win.

Modifié par DoctorPringles, 23 janvier 2010 - 04:36 .

[NYHoustonman]

cmathews03 wrote...

I would be just as quick to say it was a MISTAKE to purchase your points early, regardless of how "early," just as people are claiming it is a MISTAKE for BioWare to constantly delay the content. As you can see, it's easy to point fingers. Overall, I think everyone needs to own up to some responsibility.

BioWare included.

It's downright unprofessional for a company with the reputation of Bioware to suggest that DLC will be available later in the day when they're apparently still debugging. By that point, code should be finalized.

It's perfectly normal for a consumer to act on this assumption and buy points. I put minimal, if any, blame on those who did so.

[DoctorPringles]

This isn't about blame. This is about whether anyone bought a refundable product. They did not. It's that simple.

[NYHoustonman]

DoctorPringles wrote...

This isn't about blame. This is about whether anyone bought a refundable product. They did not. It's that simple.

Never said anything about getting refunds; it would be the right thing to do on Bioware's part but they naturally aren't required to give them out. I was replying to one of many posts blaming user error for the purchase of these points. I love Bioware, but IMO it's ridiculous to blame the consumer in this case.

[MassEffect762]

Still patiently waiting....OH WAIT! who am I kidding Mass Effect 2 is right around the corner!! <3:D<3:wizard:

Modifié par MassEffect762, 23 janvier 2010 - 05:53 .

[addiction21]

MassEffect762 wrote...

Still patiently waiting....OH WAIT! who am I kidding Mass Effect 2 is right around the corner!! <3:D<3:wizard:

*looks at your name*

Well thats not much of a shocker...   

[cmathews03]

NYHoustonman wrote...

Never said anything about getting refunds; it would be the right thing to do on Bioware's part but they naturally aren't required to give them out. I was replying to one of many posts blaming user error for the purchase of these points. I love Bioware, but IMO it's ridiculous to blame the consumer in this case.

Just as ridiculous as it seemingly is for many people on these forums to assume BioWare has intentionally locked away this bout of downloadable content, "just 'cause" or to incite their fan base? 

All I meant by my posts is that people are reacting far too harshly; BioWare has a strong reputation, and people need to proffer a bit more understanding when the unforseen conflict with both BioWare and their consumers' interests. Delays aren't blasphemy, they aren't unheard of, yet many people are up-in-arms, irrationally asserting not only 'conspiracies' but (in my opinion) misplaced slander.

[T1l]

Abriael_CG wrote...

The fact that Chris isn't posting here is because he's taking care of the ME2 forums

No, he's not. I haven't seen a post from Chris in ages. I have no doubt he's busy with something, but he's not been forum moderating at all over on ME2. Those forums are a veritable ****fight of "omg it leaked" and "why can't I **** [insert alien race]?". Chris, if anything, is probably self-administering large doses of alcohol trying to forget where he's employed and the demographic of people he’s paid to moderate.

[addiction21]

cmathews03 wrote...

Just as ridiculous as it seemingly is for many people on these forums to assume BioWare has intentionally locked away this bout of downloadable content, "just 'cause" or to incite their fan base? 

All I meant by my posts is that people are reacting far too harshly; BioWare has a strong reputation, and people need to proffer a bit more understanding when the unforseen conflict with both BioWare and their consumers' interests. Delays aren't blasphemy, they aren't unheard of, yet many people are up-in-arms, irrationally asserting not only 'conspiracies' but (in my opinion) misplaced slander.

You are talking about people who seem to think cutting of their arm for making a spelling error is the right thing to do.
It is unfortunate but we are living in the generation of "gimmie now or I kill you" mentality.

Modifié par addiction21, 23 janvier 2010 - 06:03 .

[AlaskanHusky]

T1l wrote...

Abriael_CG wrote...

The fact that Chris isn't posting here is because he's taking care of the ME2 forums

No, he's not. I haven't seen a post from Chris in ages. I have no doubt he's busy with something, but he's not been forum moderating at all over on ME2. Those forums are a veritable ****fight of "omg it leaked" and "why can't I **** [insert alien race]?". Chris, if anything, is probably self-administering large doses of alcohol trying to forget where he's employed and the demographic of people he’s paid to moderate.

Or busy writing resumes

[What a Twist]

addiction21 wrote...

cmathews03 wrote...

Just as ridiculous as it seemingly is for many people on these forums to assume BioWare has intentionally locked away this bout of downloadable content, "just 'cause" or to incite their fan base? 

All I meant by my posts is that people are reacting far too harshly; BioWare has a strong reputation, and people need to proffer a bit more understanding when the unforseen conflict with both BioWare and their consumers' interests. Delays aren't blasphemy, they aren't unheard of, yet many people are up-in-arms, irrationally asserting not only 'conspiracies' but (in my opinion) misplaced slander.

You are talking about people who seem to think cutting of their arm for making a spelling error is the right thing to do.
It is unfortunate but we are living in the generation of "gimmie now or I kill you" mentality.

Silence, or I KEEL YOU!

Modifié par What a Twist, 23 janvier 2010 - 07:12 .

[urielpie]

Have they announced what's actually wrong with it? Cause I can't imagined it being released with Awakening when people are playing it

[SuperMaoriFulla]

If you preorder and pay for an online product - let's say a a dark fantasy novel based on a game franchise, and you're informed that said product will be available on x given date, then you expect to receive that book on or soon about the release date. So a delay occurs. No problem, usually the online retailer will advise before hand if there's any problem. That's what good customer support should do.



You might even be fortunate to be offered a discount off your next purchase, upgraded priority shipping, and/or a complete refund with those options. If there's a second or third delay and your paid for product hasn't been delivered or arrived and there's no explanation or communication from the online retailer then you have recourse to agencies like the Better Business Bureau, Consumer Affairs etc. (depending on which country you're in). However, it's been my personal experience when a product gets the dreaded 'delivery date unavailable' tag attached to it, I've been contacted by the online retailer, offered an apology and once more concessions to make up for what has happened.



It hasn't happened often to me, but it has happened. Once involving a pre-paid for PC Game ordered in New Zealand, and the other involving some academic textbooks ordered from a major US retailer. Both times customer support literally bent over backwards and were apologetic, polite and courteous. Even when these rare bad things happen, I remember that these companies went out of their way to try and make things right. And so I keep coming back to them to do business.



At the end of the day, if a company can't supply you with a good or service you paid for, then by all means you should expect an explanation and/or ask for a refund if you feel strongly enough about the situation.



I've personally enjoyed gaming products from Bioware for years, and the quality of what they have put out into the market has generally been very good. Setbacks, delays, and unforeseen acts of god aside, I will give Bioware the benefit of the doubt. They're not 100% perfect, but I will wait until some official announcement is made that RTO has entered the dreaded 'delivery date unavailable' status before deciding whether or not to request a refund from EA Games. For now I'll just wait and see.