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A warning to all HD 3870 users!!


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#1
Zethell

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DO NOT play Dragon Age Origins on your ATi Radeon HD 3870.
It WILL break from extreme overheating.

The source of the overheat is still unknown, but it's NOT from the main chip.
So the card will stll read normal values on the temp.

Since this overheating is caused by software that you started on your own.
This might not be covered by any warranties!

BioWare ignores this problem, and blames it on ATi, this is probably why.
So they dont have to replace any damaged cards.

Two of my own HD 3870 broke while playing this game.
My HD 5770 works just fine with the game. proving that it has nothing to do with the other hardware in my comp.

Some other people have reported the same problems, and also have broken cards thanks to DA:O.

Just letting you all know, that there's potential danger to your hardware if you start this game.

#2
Guest_Maviarab_*

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lmao...are you for real dude?

Its IN YOUR OPININION....please do not state facts to people who might believe you due to their own ignorance or lack of knowledge.

Any fool looking at the recommended specs, and anyone who knows anything about gaming and graphics cards KNOWS the 3870 just does not hack it as a gaming card...

So who's fault is it exactly your card is fried? DA fried mine too, but then I played it 12 hours a day for many days in a row, the card was getting on a bit and quite frankly its MY OWN fault for not having a system capable of funning correctly....

Go away, take a pill....have a coffee....light a smoke, then maybe come back and post again eh?

Edit:

Oh and just to let you know, playing any game/using any program has the potential to damage your hardware.....one of the reasons they have EULA's....guess you never read them eh?

Modifié par Maviarab, 22 janvier 2010 - 01:42 .


#3
Zethell

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This is NOT "in my opinion".
This is a FACT.

I'm not the only one who has suffered from this.
This is just a warning, based on all the people who has a burnt 3870 card at home right now.

The HD 3870 is enough to play Crysis on High, DX9, Max out MW2 and is way above the minimum/recommended cards for DA:O.

---

Dragon Age: Origins

Publisher: Electronic Arts

Developer: BioWare



Minimum System Requirements

OS: Windows XP SP3/Vista SP1

Processor: Intel Core 2 DUO @ 1.4 GHz/AMD Athlon64 X2 @ 1.8 GHz

Memory: 1 GB

Hard Drive: 20 GB Free

Video Memory: 128 MB (nVidia GeForce 6600/ATI Radeon X850)

Sound Card: DirectX Compatible

DirectX: 9.0c

Keyboard & Mouse

DVD Rom Drive



Recommended System Requirements

OS: Windows XP SP3/Vista SP1

Processor: Intel Core 2 Quad Q6600 (2.4 GHz)/AMD Phenom II X3 720 (2.8 GHz)

Memory: 2 GB

Hard Drive: 20 GB Free

Video Memory: 512 MB (nVidia GeForce 8800 GTS/ATI Radeon HD 3850)

Sound Card: DirectX Compatible

DirectX: 10

Keyboard & Mouse

DVD Rom Drive

---

I dont know why you rage over this, perhaps you didnt read the whole post, and saw that this is happening for more people than just me.

Edit:
And of course i read the EULA.
That's why i'm telling people that this might not cover any warranties.

Modifié par Zethell, 22 janvier 2010 - 01:48 .


#4
Zethell

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And for any future "rage/troll" posters.

I'm just letting people know, i'm giving out a warning, because a lot of people are getting problems.



You dont have to believe this, you dont have to post a response, just read it and be careful if you have a 3870.

#5
EverlastingFantasy

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Will I have problems with ATI Raeon HD 3200 Graphics?

#6
Guest_Maviarab_*

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Its opinion....and the 3870 certianly wont max out al those games lol.



Everlasting...yes...it will cause problems with it (and thats deffo not a gaming card btw).

#7
Zethell

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Everlasting:
I'm running this game on a HD 3200 Graphics card in my laptop.
It runs fine on medium settings on winXP
So you should be fine.
Mavi is right thou, it's not a gaming card, but it is capable of running this game.

Maviarab:
stfu or gtfo, you're not reading what i'm saying, you're just trolling out a ton of Bullsh*t.
And if you keep lying to people, or just keep harrasing this thread, i will report your posts instead of answering them.

Modifié par Zethell, 22 janvier 2010 - 02:25 .


#8
Some Dude On The Internet

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For what it's worth, if you search on 3870 Overheating and exclude "Dragon Age" from the results, you still get a Very large number of results - leading me to believe you can see issues regardless of DAO playing...

#9
Gorath Alpha

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EverlastingFantasy wrote...

Will I have problems with ATI Raeon HD 3200 Graphics?

Entirely different problems from those in the thread, but plenty of them, because the game does require an actual video card, which is outside of the definition of what your HD 3200 is, since instead of being a separate, discrete circuit board, it is merely a chip that has been buried within one of the chipset's ASIC devices.   Game developers makre no attempt to offer support to such video chips.  Yes, it has all the features and functions the game uses, but it is SLOW.

#10
Zethell

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Some Dude On The Internet wrote...


For what it's worth, if you search on 3870 Overheating and exclude "Dragon Age" from the results, you still get a Very large number of results - leading me to believe you can see issues regardless of DAO playing...


Yes, this is true.
The card has some overheating issues in general.
But my two cards had no overheating issues.

And this could be playing a role in the overheating problem.
Perhaps Dragon Age Origins just pushes it beyond the limit and it then breaks.

Nevertheless, your card will most likely, still break, if you're having the no-signal crash on a HD3870 while running Dragon Age Origins.

#11
Zethell

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Another fact:
The game only overheats the card in certain areas of the game.

A guide with a fix to the overheating problem and "known areas" for overheating, can be found here..
social.bioware.com/forum/1/topic/58/index/544125
Obviously, this fix will cool down your card at the lack of performance, which makes the game playable.

#12
REH1967

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 I've been playing DA:O for quite some time and I run a single Radeon HD 3870 video card on a Windows 7 64 bit system in a Gateway case. I also use ATI Overdrive utility as well. Monitoring my temps (among other things) with ATI Tray Tools Overlay, I seldom see Temps over 60c. Early on it had ran slightly hotter by about 4 degrees celsius, but I evicted (literally) the dust bunny that was living inside the GPU fan and heat sink.

I am currently building a new PC and will be taking my 3870 with me to install in the new one. In fact, if I was worried about stressing anything with DA:O it would be my rather anemic Athlon 64 X2 5000+. 

My new system won't be the crown jewel of computing but it will be Phenom II X2 545 with a Gigabyte GA-MA785GT-UD3H motherboard and 6 gigs of DDR3 memory all in a large well ventilated Mid Tower Case. This will give me plenty of room to grow, unlike my current Gateway Box. 
:wizard:


The 3870 fan "bug" has been known for a long time, just use a utility like ATI Tray Tools  to create a fan profile. In the profile raise the fan speed up a notch or two. I have mine set for 60% at 55c, if I recollect and nudge each one up for each notch in the scale. Voila! card runs cooler because the fan is cooling the card BEFORE it gets hotter. 

ATI has been dinged many times for not having an aggressive enough fan speed setting.

Modifié par REH1967, 22 janvier 2010 - 05:45 .


#13
Tyrax Lightning

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I've gotten the impression that recent Graphics Cards are capable of strong levels of heat, so it's important to make sure you have a strong Case Fan setup to keep the GPU hot-air well vented out of the Case, so it can't build up in the Graphics Card's vicinity & eventually overwhelm the GPU Heatsink. Seriously consider seting up your Case Fan configuration to attempt to place a Case Fan set to Outtake air near the vicinity of the Graphics Card Heatsink's front. (For many, this will likely be the area below the Graphics Card, over the top of the other Expansion Slots.) I suspect that some may be underestimating the danger of hot-air buildup around a Graphics Card & failing to guard against it.

Also, if ya get sick & tired of the ATI Radeon HD 3870, & have a PCI Express 2.0 x16 Slot, give the SAPPHIRE 100258-1GHDMI Radeon HD 4850 research & consideration. Posted Image Remember to combine this Graphics Card with the above advice to avoid similar meltdown issues. Consider PCI Slot Case Fans if needed.

Hope I helped.

#14
Zethell

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indeed, hot air pockets are dangerous :P
But i personally got nothing blocking, any hot hair coming from the GPU goes into the CPU fan and blows out to the side.

Even have a fan on top of the computer blowing upwards at maximum speed.

Cool, didnt know about ATI Tray Tools, i'll try it out, set the fans to 100% and see if i can salvage the cards by cooling them a bit better.

Modifié par Zethell, 22 janvier 2010 - 07:02 .


#15
Tyrax Lightning

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Another difficult to manage idea, is to take the GPU Heatsink off, kick off the prior (likely junky) Thermal Grease on it, & put good stuff on it, like ARCTIC COOLING MX-2 Thermal Compound then put the Heatsink back on, & see if that improves performance. (Warning!!! Difficult procedure. Not for those inexperienced with advanced puder force powers!)

Modifié par Tyrax Lightning, 22 janvier 2010 - 07:14 .


#16
Libbylou

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I also have a 3870 card and have played Crysis at the highest levels, and every other game at max settings and have never had a problem with overheating or crashing, until I purchased DAO. I'm at the highest resolution, and th eonly thing that isn't maxed out is the filter, which I have set at 4x.



I am running the ATI toolset and have my fan running at 80% and the GPU/memory turned down. I keep a nice, clean system as far as software goes, and keep the fans inside of the case blown out to prevent any dust from building up.



My video card sensor never reads over 60*c and I've even used a non-contact infrared thermomter to verify the temps. (The internal sensor is a bit off, but not much)



I get crashes at totally random places where I'm getting FPS readings of 60-70, so I'm not sure if it has to do with heat or something in the programming/drivers that the card doesn't like.



One thing to note about heat in your system, I see a lot of my customers runnign systems with the side panels off, which interupts the flow of air through the case. Most newer cases from the big companies like Dell and Gateway, use the custom made ducts that direct the airflow to where it needs it most, so be sure to keep those intact, even though that are a real PITA to get situated sometimes. And, be sure to keep your power supply fans clean too, these are overlooked a lot.

#17
EverlastingFantasy

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awwe.. I wish I could get a better graphics card but I have no money lol

#18
REH1967

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EverlastingFantasy wrote...

awwe.. I wish I could get a better graphics card but I have no money lol


What you have right now? A 3870? If so, it's still a good card, more than adequate for most current games.

#19
Gorath Alpha

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REH1967 wrote...

EverlastingFantasy wrote...

awwe.. I wish I could get a better graphics card but I have no money lol


What you have right now? A 3870? If so, it's still a good card, more than adequate for most current games.

From a post in another thread, an incomplete summary:

"Microsoft® Windows Vista™ Home Premium Service Pack 2 (6.0.6002)
AMD Phenom™ 9500 Quad-Core Processor 2.2 ghz
Ram - 8GB
64 bit
643GB space Left on hardrive"

I'm betting that it's only some sort of IGP.

Gorath

#20
Balder84

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My 3870 is also stuffed thanks to DA:O, don't know how it did it but after consistent random crashes and freezes in DA all games Blue screen and sometimes in windows too. Can DA burn out the cards memory?



My system is almost 2 years old and has been very solid, with 4 fans in the tower so it has good air circulation, and no game/hardware issues b4 this.

#21
Zethell

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Balder84, it could probably burn the memory, yeah.

Perhaps that is even the problem here.



I will have someone look at my card later, to figure out exactly what it is that breaks.

From what i'v seen so far, it breaks parts of the card that normally wouldnt need the same cooling as the chip does.



Since the chip stays cool.



Also, the fan controller on my HD 3870 has broken while playing DA:O as well.

It wont be recognized by ATi Tool anymore.

#22
Zethell

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If the card is burnt, i'd recommend getting a refund from the warranty, and then spend the money on a HD 5770 instead, cheap and powerful, and it works fine with Dragon Age Origins.

The HD 5770 is a replacement card for the HD 4870.
It has about the same specifications.

Except, the HD 5770 is a bit more powerful with 1gb GDDR5 memory.
Which makes the Memory clock 4 times as fast as the GDDR4.
example: 1100 memory clock would be as effective as 4400.

Added support for..
DirectX 11
Shader Model 5.0
Stream tech, and some other goodies.

Modifié par Zethell, 27 janvier 2010 - 01:04 .


#23
Zethell

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New drivers from ATi is out.

v10.1



Hopefully ATi has been able to resolve BioWares bad code, but the chances are slim.

Could anyone try them out on a HD 3870 that's still working?

#24
Bcorn1337

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any idea if the new v10.1 fixed the issue.

#25
nubbers666

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why would bio ware care about wut cards its game works with so long as you waste money with them they couldnt care less