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On the Delay of Mass Effect 2 Collector's Edition in Europe


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#551
MelficeSilesius

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der spudmeister wrote...

Pegas_BE wrote...

And for those that also were wondering what they were going to get with the CE at GM, they editted their page:

Mass Effect CE bevat:
- Tinnen verpakking
- 3 in-game items: Icisor Sniper Rifle, Collector Armor, Collector Weapon.
- 'Art of Mass Effect 2' artbook met 48 pagina's
- Het eerste 'Mass Effect Redemption' stripboek
- Documentaire en making of.
- Cerberus Network Card voor extra DLC

So no more digital version (which didn't exist for the 360 in the first place), only a small error left. The Icosor Sniper Rifle is DDE only (and the PC CE still mentions the OST and poster).


Oh man :( Now we know the artbook and comic book aren't digital, 2 days before launch when the damn thing is sold out and I ordered the regular version elsewhere. If they put this feature list up from the start, I would've pre-ordered it at Game Mania but the digital books scared me off.

Phoey! <_<


What part of Digital Deluxe version wasn't clear enough? ;)
A simple looking around on da webz could have brought you your answer.

But... I guess it could have happened to anyone.

#552
Disker

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post got weird :P removed

Modifié par Disker, 26 janvier 2010 - 01:38 .


#553
SparksX

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zeratul1984 wrote...

Goodmorning everyone,

I just recieved a email van Bol.com concerning the CE edtion of the game. This is their reply:

 
Geachte heer Van dam,
Hartelijk dank voor uw e-mail van 25 januari 2010.
U heeft contact opgenomen met de klantenservice van bol.com omdat u wilt weten of het spel 'Mass Effect 2 Collecters Edtion' wordt geleverd.
Volgens mijn gegevens wordt het spel 'Mass Effect 2 Collecters Edtion' geleverd. Het spel wordt 29ste geleverd.
Ik hoop u voldoende te hebben geïnformeerd en u spoedig weer op de bol.com website te mogen begroeten.

Met vriendelijke groet,
Tabitha van de Wijngaart
 
bol.com, Customer Services Support

Translated: Bol.com wil send the CE of the game on 29 of januari en no delays.

I hope it calms some dutch forummemebers.


Awesome, allright I'm definetly not cancelling my CE now (I placed my order at bol.com aswell).

If it does come late now, I'm just gonna have to live with it I guess...

#554
Disker

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Dear forum members i recently joined this site after seeing all those conerncs about the CE in holland and today i got this email from free record shop (i orderd the CE online at the frs site)

Beste Nick,







Er is wat onduidelijkheid helaas vanuit EA of de C.E. edtition op 28 januari zal verschijnen. Indien deze toch word uitgesteld word je per mail op de hoogte gebracht



1

De code word binnen uiterlijk 1 week na het ontvangen van de game per mail verzonden.

It says



: 1 They have no clear info on whenever the CE of the xbox360 will come out the 28 or not, if not i will get a email.



2 about the armour code i will get that within one week after i got my ME2 copy







so they arent sure yet but will sent me a email if it will get delayed if i get such a email i will post it here.



Even een vraagje voor nl, bij frs kan je je geld niet terug krijgen maar je krijgt een tegoedbon wat als ik me geld storneer? want als hij daadwerkelijk later komt ga ik voor de se heb de CE armour toch gratis gedownload :P door die fout op xbox live de andere helaas niet :(.

that was for the dutch people ;)

#555
Eternz

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"26/01/2010 Your order has been dispatched."



PC collectors edition from Game.co.uk, guess that means the UK is safe for sure

#556
Archmage Silvery

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RE: Good afternoon.

I've removed Holland from the list of countries affected due to reports to the contrary. If you have evidence of why I should put Holland back on the list, post it. No official response BioWare has been posted to this day, although we have now extended this 5 star thread to 22 pages and over 540 posts.

To my fellow Finns: I've just received an answer to my query from my retailer (Puolenkuun Pelit). I asked them whether the CE would be delivered next week (Feb. 1st - 5th) or the week after next week (Feb. 8th - 12th). Their response was to tell me that they don't have any information regarding this particular question. Make of that what you will.

As for other retailers who have set a preliminary release date: Tilt (Feb. 4th), CDON.COM (Feb. 4th), Verkkokauppa.com (Feb. 4th) & VPD (Feb. 4th). These release dates aren't official, but only guesses and are subject to change depending on whether the first CE shipment will have enough copies for Finland. And this is assuming no other country gets precedence from EA's distribution.

As usual, please post any new information in this thread.

Surprisingly enough, we have a response from a EA UK forum rep:

EAUK_Adroit wrote...

The Collectors Edition (GAME exclusive) is still scheduled to be released on the 29th in the UK. If you do not live in the UK you will need to contact your local EA territory for the latest information on release dates in your country.

That's nice, but I can't even find a way to contact EA Finland. If someone does, post it, please.

Modifié par Archmage Silvery, 26 janvier 2010 - 01:41 .


#557
kappukiino

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Do they plan this beforehand?



So... let me get this straight.



People PREORDER COLLECTORS EDITION GAMES, so they can play it immediately when it launches and it has extra stuff in it.



And.. some retailers havent given coders, some EU countries wont get the games for another week and the people who bought the game from the EA digital store has a 50% chance of opening it?

Considering some american players CANT cos it went through switzerland and some german players COULD.



.....HOW?

#558
Archmage Silvery

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Currently it looks like everyone in Finland has to wait exactly seven days extra for the CE if you placed your order with a domestic retailer.

Apparently folks in the UK are getting their CEs in time, congrats. I have to say though, EA should have handled this with much more delicacy instead of just clamping up like they have - there are still 10 countries affected by the delay according to the forum members here, left with no official explanation whatsoever.

And I think it's getting pretty obvious that EA also made sure BioWare didn't get a chance to answer this either.

The only purpose this thread has served is to make the list of countries affected available to everyone, that and a bit of discussion related to pre-orders in specific countries.

Great.

Modifié par Archmage Silvery, 26 janvier 2010 - 01:53 .


#559
Montana

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Archmage Silvery wrote...

As for other retailers who have set a preliminary release date: Tilt (Feb. 4th), CDON.COM (Feb. 4th), Verkkokauppa.com (Feb. 4th) & VPD (Feb. 4th). These release dates aren't official, but only guesses and are subject to change depending on whether the first CE shipment will have enough copies for Finland. And this is assuming no other country gets precedence from EA's distribution.


So wait, the NEW changed release date are only estimates!?

How long before we get a PROPER answer from someone!!?

#560
sirjax77

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picked up SE today at Game Mania, asked before i bought it if there where any word of the CE, guy said no..nothing.... could be delayed.. so i bougt SE to kill time with untill SE arrives.



Later this day i called them again and spote to Boss, who told me that CE wil be availible wednesday-thursday!!! ii knew that earlier, i did not bougt SE. But i cancswap it for CE when it comes out..

they said that it was miscommunication from their side........

i dont care........... i can play ME2 tonight HEHEHE!!!! and later this week i will have the CE!!!!!!



lucky me.....




#561
Egze

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I can finally confirm about Poland gram.pl shop. They posted that tommorow 27th they will start sending out pre ordered copies of normal and CE versions. So hopefully gonna get my copy on thursday or max friday :)

#562
vuileharry

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Disker wrote...

Dear forum members i recently joined this site after seeing all those conerncs about the CE in holland and today i got this email from free record shop (i orderd the CE online at the frs site)
Beste Nick,



Er is wat onduidelijkheid helaas vanuit EA of de C.E. edtition op 28 januari zal verschijnen. Indien deze toch word uitgesteld word je per mail op de hoogte gebracht

1
De code word binnen uiterlijk 1 week na het ontvangen van de game per mail verzonden.
It says

: 1 They have no clear info on whenever the CE of the xbox360 will come out the 28 or not, if not i will get a email.

2 about the armour code i will get that within one week after i got my ME2 copy



so they arent sure yet but will sent me a email if it will get delayed if i get such a email i will post it here.

Even een vraagje voor nl, bij frs kan je je geld niet terug krijgen maar je krijgt een tegoedbon wat als ik me geld storneer? want als hij daadwerkelijk later komt ga ik voor de se heb de CE armour toch gratis gedownload :P door die fout op xbox live de andere helaas niet :(.
that was for the dutch people ;)


ik heb laatst ook een bestelling bij FRS geannuleerd, toen kon ik kiezen of ik de tegoedbon wou of mijn geld terug! dus het is mogelijk maar hou wel rekening dat het een paar dagen duurt voordat het geld  terug is gestort

#563
Archmage Silvery

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Tony77A wrote...

Archmage Silvery wrote...

As for other retailers who have set a preliminary release date: Tilt (Feb. 4th), CDON.COM (Feb. 4th), Verkkokauppa.com (Feb. 4th) & VPD (Feb. 4th). These release dates aren't official, but only guesses and are subject to change depending on whether the first CE shipment will have enough copies for Finland. And this is assuming no other country gets precedence from EA's distribution.


So wait, the NEW changed release date are only estimates!?

How long before we get a PROPER answer from someone!!?

Do you think anyone can come up with certain CE release dates when they already slipped from the original one? It said preliminary on one of the retailers' website as well. Plus if it really was a conclusive release date, all retailers would use it. Now we have some that don't have a release date set at all, and some who have Feb. 2nd, Feb. 4th etc.

Egze wrote...

I can finally confirm about Poland gram.pl
shop. They posted that tommorow 27th they will start sending out pre
ordered copies of normal and CE versions. So hopefully gonna get my
copy on thursday or max friday :)

Thanks for the report, I'm removing Poland from the list.

Modifié par Archmage Silvery, 26 janvier 2010 - 01:59 .


#564
Amikae

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I just confirmed this for Bulgaria. The delay is up to a week they say.

How is this fair? I mean people are pirating the game and playing it for free while we, the people who bought the game cant play it even after the launch.

How could this happen? Why is there no official word from BioWare? We want to know when we will get our games. Because "maybe we will get the games in a week" simply doesnt cut it. I want to play the damn game in 2 days, not in 9.  :( 

And then when they finally arrive, you would want us to buy your DLCs. And we will probably buy them. Sometimes life sucks! :unsure:

#565
BjorntjuNL

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Hey guys



Ah,,, So it seems the CE here in Holland IS coming on time. I really hope so. As Bol.com and GM are saying it will come on time. So i am almost sure the one from FRS will also come on time. As they don't have clear info as i see. So i think i will get it on time! I will call them tomorrow if we don't got any information here on the forums.

#566
Archmage Silvery

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Yeah. I don't get it really, EA wants to get rid of piracy, but then they don't put enough effort in to make sure their best games get sold on time, no matter what edition. Personally I don't pirate anything, so obviously I'll wait for another week, but make no mistake, I don't like being treated this way.

BjorntjuNL wrote...

Hey guys

Ah,,, So it seems the CE here in Holland IS coming on time. I really hope so. As Bol.com and GM are saying it will come on time. So i am almost sure the one from FRS will also come on time. As they don't have clear info as i see. So i think i will get it on time! I will call them tomorrow if we don't got any information here on the forums.

Yeah, it seems like it is. I've gone as far as to remove Holland from the list already. I'm stuck with a 7 to 8 day delay personally, but congrats on getting the CE on time.

Modifié par Archmage Silvery, 26 janvier 2010 - 02:06 .


#567
BlackHawkBG

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Archmage Silvery wrote...

Yeah. I don't get it really, EA wants to get rid of piracy, but then they don't put enough effort in to make sure their best games get sold on time, no matter what edition. Personally I don't pirate anything, so obviously I'll wait for another week, but make no mistake, I don't like being treated this way.


Exactly. The game was available on pirate-sites since 21 January. I fought the urge to play it one week ahead of everyone else but now I'm having my doubts. I want to support Bioware the best way I can, but this bull**** really pissed me off.
I've been constantly spoiled about the story in the forums (thank you, pirates), and now waiting for another week will be devastating. Since France-Germany-UK-Holland-Poland will get their copies in time really puts the question what is the problem with Collector Edition coppies? Is there any weight-difference between my money and the money of the other Europian contries?

Modifié par BlackHawkBG, 26 janvier 2010 - 02:17 .


#568
BjorntjuNL

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Archmage Silvery wrote...

Yeah. I don't get it really, EA wants to get rid of piracy, but then they don't put enough effort in to make sure their best games get sold on time, no matter what edition. Personally I don't pirate anything, so obviously I'll wait for another week, but make no mistake, I don't like being treated this way.

BjorntjuNL wrote...

Hey guys

Ah,,, So it seems the CE here in Holland IS coming on time. I really hope so. As Bol.com and GM are saying it will come on time. So i am almost sure the one from FRS will also come on time. As they don't have clear info as i see. So i think i will get it on time! I will call them tomorrow if we don't got any information here on the forums.

Yeah, it seems like it is. I've gone as far as to remove Holland from the list already. I'm stuck with a 7 to 8 day delay personally, but congrats on getting the CE on time.

Thanks :P However you did good by keeping the pre-order. You won't regret it now!

#569
SparksX

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BjorntjuNL wrote...

Archmage Silvery wrote...

Yeah. I don't get it really, EA wants to get rid of piracy, but then they don't put enough effort in to make sure their best games get sold on time, no matter what edition. Personally I don't pirate anything, so obviously I'll wait for another week, but make no mistake, I don't like being treated this way.

BjorntjuNL wrote...

Hey guys

Ah,,, So it seems the CE here in Holland IS coming on time. I really hope so. As Bol.com and GM are saying it will come on time. So i am almost sure the one from FRS will also come on time. As they don't have clear info as i see. So i think i will get it on time! I will call them tomorrow if we don't got any information here on the forums.

Yeah, it seems like it is. I've gone as far as to remove Holland from the list already. I'm stuck with a 7 to 8 day delay personally, but congrats on getting the CE on time.

Thanks :P However you did good by keeping the pre-order. You won't regret it now!


Let's hope so, there also still isn't any confirmation that The Netherlands won't have the delay

#570
MelficeSilesius

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No confirmation, but so far Bol.com and Free Record Shop know nothing about any delays.

EA is usually quite incompetent, but not THAT incompetent.



... right?

#571
Onyxthegreat

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Well, I live in Holland and the webshop I pre-ordered the CE from (EUgames.nl) has a notice on their site saying the CE could take up to March to arrive?! :blink::crying:

I sincerely hope they're kidding. If not, I think I'll try to order it somewhere else. Maybe some fellow dutchmen have any recommendations to buy it and still get it on the 29th? :blush:

Read here (dutch)

Modifié par Onyxthegreat, 26 janvier 2010 - 02:22 .


#572
Montana

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Archmage Silvery wrote...

Tony77A wrote...

Archmage Silvery wrote...

As for other retailers who have set a preliminary release date: Tilt (Feb. 4th), CDON.COM (Feb. 4th), Verkkokauppa.com (Feb. 4th) & VPD (Feb. 4th). These release dates aren't official, but only guesses and are subject to change depending on whether the first CE shipment will have enough copies for Finland. And this is assuming no other country gets precedence from EA's distribution.


So wait, the NEW changed release date are only estimates!?

How long before we get a PROPER answer from someone!!?

Do you think anyone can come up with certain CE release dates when they already slipped from the original one? It said preliminary on one of the retailers' website as well. Plus if it really was a conclusive release date, all retailers would use it. Now we have some that don't have a release date set at all, and some who have Feb. 2nd, Feb. 4th etc.


I was under the assumption that the retailers had gotten a new release date and that the variations were just different practices (some announce the day THEY get it, some when they estimate YOU get it, like mine does).

#573
MelficeSilesius

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Onyxthegreat wrote...

Well, I live in Holland and the webshop I pre-ordered the CE from (EUgames.nl) has a notice on their site saying the CE could take up to March to arrive?! :blink::crying:

I sincerely hope they're kidding. If not, I think I'll try to order it somewhere else. Maybe some fellow dutchmen have any recommendations to buy it and still get it on the 29th? :blush:

Read here (dutch)


In that case, I'm demanding some form of compensation from EA.

#574
BjorntjuNL

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SparksX wrote...

BjorntjuNL wrote...

Archmage Silvery wrote...

Yeah. I don't get it really, EA wants to get rid of piracy, but then they don't put enough effort in to make sure their best games get sold on time, no matter what edition. Personally I don't pirate anything, so obviously I'll wait for another week, but make no mistake, I don't like being treated this way.

BjorntjuNL wrote...

Hey guys

Ah,,, So it seems the CE here in Holland IS coming on time. I really hope so. As Bol.com and GM are saying it will come on time. So i am almost sure the one from FRS will also come on time. As they don't have clear info as i see. So i think i will get it on time! I will call them tomorrow if we don't got any information here on the forums.

Yeah, it seems like it is. I've gone as far as to remove Holland from the list already. I'm stuck with a 7 to 8 day delay personally, but congrats on getting the CE on time.

Thanks :P However you did good by keeping the pre-order. You won't regret it now!


Let's hope so, there also still isn't any confirmation that The Netherlands won't have the delay

Well i just found this E-Mail someone sended to EA games (source: www.insidegamer.nl/forum/viewtopic.php )

Geachte <naam>,





Bedankt voor uw e-mail.





De volgende keer, dat u Electronic Arts Klantenservice contacteert, kunt u het volgende klantennummer gebruiken: CID-4027181





Voor als nog gaat het in Nederland en Belgie gewoon door na planning. Houd www.electronicarts.nl in de gaten hierover.





Mochten er nog onduidelijkheden zijn of mocht u nog vragen hebben, neemt u dan gerust nogmaals contact met ons op.





Met vriendelijke groet,





Otto


Electronic Arts


Customer Support Team


Nederland: 0900 - 1001666


Belgiė: 0900 - 10016


nl-cs@ea.com


U kunt ons bereiken op:


Ma t/m Vr van 09:00 tot 22:00


en op Za van 12:00 tot 18:00


Translated it says: So far the Netherlands and Belgium will get it on time just as planned.

So i am almost sure atleast Holland and Belgium will get it on time. I think the UK, Germany,France will also get it on time.

#575
BjorntjuNL

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Onyxthegreat wrote...

Well, I live in Holland and the webshop I pre-ordered the CE from (EUgames.nl) has a notice on their site saying the CE could take up to March to arrive?! :blink::crying:

I sincerely hope they're kidding. If not, I think I'll try to order it somewhere else. Maybe some fellow dutchmen have any recommendations to buy it and still get it on the 29th? :blush:

Read here (dutch)

Wtf... I really dont belive that. Especialy because shops are saying they will get it on time. And a whole month! A week mabye. But a month? I dont belive that. It must be some mistake. However i see that it was posted yesterday. And ik Bol.com sends an mesage today that it will come on time. I think they are mistaken. I at least hope so!

Modifié par BjorntjuNL, 26 janvier 2010 - 02:31 .