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On the Delay of Mass Effect 2 Collector's Edition in Europe


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#1176
cristim

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I received my CE yesterday, from the romanian retailer gameshop.ro.

It was a week late and I received no pre-order codes. And I pre-ordered the game on december 4th 2009!! They actually offered a choice between the Terminus(w&a) and Inferno(a), until they delayed the CE version.

#1177
Archmage Silvery

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On other news... my CE is now delayed until NEXT week. *BEEP*! They spent last week telling me I'd get it THIS week, and now it's the same story all over again. And I was so sure it arrived this morning, but the package contained my order of movie soundtracks instead. And get this, there was another package as well... I was like "Hey, this has to be it", but no... there was a book inside.

I'll translate the replies I've received from my retailer. The first one is to me personally, the second to all ME2 CE pre-order customers at Puolenkuun Pelit. The first one does say restock - they used the Finnish equivalent of getting more copies from the importer... did they have copies and I just couldn't get one even though I pre-ordered on December 12th? Bah.

Puolenkuun Pelit wrote...

We're scheduled to restock from the importer today or on Monday at the latest. Our apologies for the very inconvenient delay of your order.

Puolenkuun Pelit wrote...

Dear customer,

The distribution problems for the Mass Effect 2 Collector's Edition you've ordered continue. The importer hasn't received a shipment from EA this week, although it was supposed to arrive in Finland on Thursday. The delivery of the product is delayed by 1-3 business days at the current estimate.

Our apologies for the delay. The product will be delivered as quickly as possible.


Modifié par Archmage Silvery, 05 février 2010 - 02:38 .


#1178
Lehti

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At least they're keeping you updated. Good info, probably applies to the rest of Finland as well.

#1179
Archmage Silvery

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Yes, but it took some prodding to get any answers out of them. I guess they're really flying in the dark, as it were. EA apparently sends no information to its client importers/retailers either.

#1180
Fl00der

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Archmage Silvery wrote...

On other news... my CE is now delayed until NEXT week. *BEEP*! They spent last week telling me I'd get it THIS week, and now it's the same story all over again. And I was so sure it arrived this morning, but the package contained my order of movie soundtracks instead. And get this, there was another package as well... I was like "Hey, this has to be it", but no... there was a book inside.

I'll translate the replies I've received from my retailer. The first one is to me personally, the second to all ME2 CE pre-order customers at Puolenkuun Pelit. The first one does say restock - they used the Finnish equivalent of getting more copies from the importer... did they have copies and I just couldn't get one even though I pre-ordered on December 12th? Bah.

Puolenkuun Pelit wrote...

We're scheduled to restock from the importer today or on Monday at the latest. Our apologies for the very inconvenient delay of your order.

Puolenkuun Pelit wrote...

Dear customer,

The distribution problems for the Mass Effect 2 Collector's Edition you've ordered continue. The importer hasn't received a shipment from EA this week, although it was supposed to arrive in Finland on Thursday. The delivery of the product is delayed by 1-3 business days at the current estimate.

Our apologies for the delay. The product will be delivered as quickly as possible.


I hear you. I am also still waiting here @ Finland to get my copy of ME2 CE, Xbox 360 version for me. Yesterday, store where I pre-ordered said in email that they should get it today and send it, but no information about sending anything to me today. So I guess another week of waiting. :crying:

Modifié par Fl00der, 05 février 2010 - 03:08 .


#1181
Archmage Silvery

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Yeah, and it's a wonder how some stores (like Tilt) already got one shipment and sold it out.

#1182
Blodkjeft666

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Oh man, that's all kinds of messed up Archmage. On the matter of the retailer possibly having had copies of the CE that they may have sent to people who ordered after you, I've heard of this phenomenon happening with others before (actually, most recently I read that some people who preordered from Gamestop didn't get their preorder codes because they didn't have enough codes and whoever came into the stores first got the codes). It's weird, feels like this is a thing that shouldn't happen.



On a separate note, ME2 takes forever to install. I've got a pretty beefy PC rig, with a I7 920 overclocked to 3.8GHz, and it's been installing since I made my last post here (which was what, more than an hour ago?). This happens with all my "newer" games, but for whatever reason I connect this with EA games (my other games that take long ot install were also distributed by EA). Odd.



Oh ****, now it's done installing. Later guys!

#1183
Fl00der

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Archmage Silvery wrote...

Yeah, and it's a wonder how some stores (like Tilt) already got one shipment and sold it out.


Indeed, and VPD still has over 30 in stock. This is just not fair. I just sent another email to konsolinet, where I pre-ordered mine. Now I wait for more answers.

#1184
Archmage Silvery

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Oh well, I guess I'll just have to wait until next week. If my copy doesn't arrive next week though, I'm cancelling my order.

Incidentally, does anybody have a spare Inferno Armor code for me? I thought I'd cash in my forum fame for posting and updating this thread. :P

#1185
J HG T

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Well, I did not get mine today. No surprise really: All my other orders from CDON have taken around 2-3 days to arrive. Monday it is then.



Sorry to hear about the mess for other Fins. Try to hang on in there.




#1186
Sappe

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Archmage Silvery wrote...

Oh well, I guess I'll just have to wait until next week. If my copy doesn't arrive next week though, I'm cancelling my order.

Incidentally, does anybody have a spare Inferno Armor code for me? I thought I'd cash in my forum fame for posting and updating this thread. :P

I'm waiting alongside you, Archmage. As I wrote earlier, CDON's problems caused my order to be delayed to next week.  Last time I waited this long for a game, it ended up being terrific though, so I'm optimistic.

#1187
Burdokva

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Sorry to hear it's still delayed for you Finnish folks. Archmage Silvery, if the store you pre-ordered from doesn't provide the DLC ask for a pre-order statement and a proof of purchase (provided you can with Finland's laws) - my local store didn't have any, but once I mailed both documents to EA Support I quickly received an Inferno DLC code.

#1188
bagrar

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mine xbox360 version is delayed AGAIN... this time the 9'th feb...



sucks...

#1189
Archmage Silvery

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Well... seeing as there won't be any news until next week, I'm logging out. Until Monday afternoon.

#1190
Brother Pain

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Wow, it sucks that a lot of you still haven't gotten your CEs. Not that I'm surprised. It was more or less blind luck that I got mine Thursday rather than next week or not at all it seems.

And still no official info from Bioware or EA, not even a "Sorry, we're not allowed to comment on that" or whatever...

#1191
Daedalus92

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Well, I got my CE yesterday, all went well until about two hours in the game where mass effect started to, and keeps crashing my pc, even outside of the game, my gpu seems to be completely fried, awesome..

Same thing happened in me1, just that it crashed once and only destroyed my save games. me2 seems to take these crashes to a whole new level.

And lol, my pc easily meets the requirements for me2.

Anyways hope you enjoyed my whine post, had to tell someone, and best of luck for everyone that still haven't gotten their CE yet. :S

#1192
Halvspenn

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Got a mail from CDON (I live in Norway) just three days ago informing me that my order had been filled. That was Wednesday, and I've yet to get it. Kind of bummed, as I had expected to get it yesterday, just in time for the weekend and all. But no, now I'll have to wait 'till Monday.



Saw the CE siting on the counter at Platekompaniet(game/music/movie retailer) yesterday, but I'm too careful when it comes to money, and decided to just wait for the one from CDON.

#1193
Sappe

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I got a mail thursday that it had departed CDON's warehouse, and I received it today(to my surprise). Best of luck to those still waiting.

#1194
Archmage Silvery

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I've been trying to make myself play some other games in order to pass the time... but it doesn't work. I can't focus on anything right now, I just want this game. Curse you, EA.

#1195
Lehti

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Got another reply which essentially states that verkkokauppa.com should get a large-ish shipment today, but due to the number of orders that they have it will probably take a few days until deliveries arrive. Apparently they've also received CEs of the wrong region which has also slowed down the process.



I checked out several stores Saturday and all of them either didn't have the 360 CE or had sold it out, so I'm just happy if I get mine.

#1196
J HG T

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Booya! Got it today and installing now! The only thing that was missing was inferno armor code, but that's not such a big deal for me. I look into it later.

Had no problems with cerberus activation or anything. Worked just fine.

Package in general was great. Have no regrets getting it.



Ah, the installation is ready. Time to play, finally.



Good luck to rest of ya!




#1197
Archmage Silvery

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No emails, no updates... and it's already sure I won't get it today.

#1198
Brother Pain

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J HG T wrote...

Booya! Got it today and installing now! The only thing that was missing was inferno armor code, but that's not such a big deal for me. I look into it later.


Good to hear that you got it. Don't worry about the extra armor. I actually never used it since you can't remove the helmet, and I want to see the face I've spent a long time making during cutscenes and so.

Archmage Silvery wrote...

No emails, no updates... and it's already sure I won't get it today.


Crap, that sucks. Have you thought about ordering it from somewhere else? Coolshop say they're getting a new batch in stock on the 9th, so I'm sure other places may be getting more stock as well...

#1199
Lehti

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According to the info on verkkokauppa.com's website ( http://www.verkkokau...fo.php?id=47460 ), the importer has received a shipment today, just like the e-mail stated. This means that they'll be arriving to stores in a few days... probably.

Modifié par Lehti, 08 février 2010 - 02:47 .


#1200
Wintermist

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Man that must suck, and that no one isn't even offering some sort of apology makes it a whole lot worse. I think you all should be compensated.