1 réponse à ce sujet

[neurovore]

Well, for some reason Mass Effect 2 installer rejected the second game CD. I tried cleaning it, and pressed "Retry". No cigar. Repeated, didn't help. I then cancelled the install and tried again. This time the game installed without a problem. However, the game then complained that the DVD wasn't legit. The game ran properly with a no-DVD crack, but now complained that it can't connect to the server and that all of my DLC would be unavailable. I hit the "Connect" button, and was prompted to re-enter my account details. I did, and my DLC became available again, but I have to do this every time I start the game.

 

So my question is... I have a legit copy of the game, but one of the DVDs seems to be damaged. Is there any way that I could associate my physical copy of the game with Origin? And for game companies to stop this DRM-nonsense that only annoys paying customers?

[Jesse Reid]

We only have a view into certain aspects of your account and that ability is limited to only a few individuals. It also doesn't include any sort of billing information. 99% of the time the only people who can fix account issues are EA customer support reps as they have a much more complete view of your account and have the tools to make adjustments. That is why they are much more responsive, it's their job to be.

I will add that if you are having serious problems with support not being responsive we can sometimes help out with that but again it will depend on what the problem is you're having.