As I have been a Forumite since the original Bioware NWN boards (ie; lurker on first, and active poster on remaining forums), it isn't difficult to understand why many of the Dev staff do not post as much now. The level of prejudicial and contemptible posts have risen greatly, and I would avoid it were I in development.
Am so ready for The Keep, as Oct seems so far distant.
Not expecting loads of posts from BioWare staff, but so far there's been next to nothing posted here from anyone at BioWare, which is why many feel that both BioWare and EA are simply ignoring European PC gamers over this mess!
Not being able to purchase the physical Deluxe Edition because of a decision by EA is one thing, but to then add to that by giving the Collector's Edition release to a retailer who clearly had no intention to sell the product world-wide is just making the whole thing worse! So, along with not being worthy of being able to purchase either of these products we're also not even worthy of being given an apology! 
While I'll never condone anyone making prejudicial, contemptible or threatening posts towards any game developer, I simply ask game developers to step up and take ownership when things go wrong and provide some communication, especially in their own forums!