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The Inquisitor's Edition is coming to GameStop


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#676
Rel Fexive

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All these people who are contacting EA and getting the deluxe stuff added to their account - I'm confused.  Maybe I'm just seeing it from my perspective but the deluxe stuff only comes with the Deluxe Edition and the PC version of the IE only comes with the Standard Edition in the UK and Europe.  This was made unfortunately clear early on and was made clear on the Gamestop order page when it clearly said it was not coming with the Deluxe game.  So... are you all PC owners getting the Deluxe Edition for PC simply by asking nicely?  Because you're convincing someone to give you something you think you should have when your version actually does not come with it.  And if you paid for a deluxe you didn't get... does that mean you should've got it or did Gamestop just overcharge you?  I think the latter, really, as it was made clear when the price dropped by £10$.

 

So, confused.

 

Spoiler

 

Yeah, that is pretty much the only problem I have with mine.  I don't think I want to return the entire thing and lose the cool stuff (map, cards, notebook) just for that, and £20 won't fix it (unless I use it to buy some really expensive glue).

 

Just an update, got an email back from jgray@ProjectTriForce about the issues with the IE. He thanked me for sending pics and said they are internally reviewing the matter. :s

 

Ah, I knew there was an email for that somewhere.  I will get onto that right now!



#677
QuantumHAL

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Finally got my dlcs you just have to make sure they speak to a specialist the average advisor wont do it {ive spoken to five} and to rel the preorder info said we where entitled to mounts and a throne which Is the deluxe content



#678
Rel Fexive

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Finally got my dlcs you just have to make sure they speak to a specialist the average advisor wont do it {ive spoken to five} and to rel the preorder info said we where entitled to mounts and a throne which Is the deluxe content

 

See, it's kinda weird.  Again, from my perspective of the PC version here in the UK, the description of the CE for PC mentions some of the items that are pre-order (the Flames stuff) and some of the Deluxe Edition items (mounts and throne, like you say, but not all of them) but the title above that was something like "Dragon Age Inquisition Standard Edition + Inquisitor Case" as opposed to "Dragon Age Inquisition Deluxe Edition + Inquisitor Case" for the PS4, for example.

 

I specifically queried it with Gamestop and was finally able to get it clarified - no Deluxe Edition, regardless of what the description says.  Which is what we'd been told anyway by others, all the way up to Mark Darrah.

 

So... I guess.... congratulations for convincing EA to give you something you shouldn't have?  But I guess that's fine, really, since we damn well should've had the same stuff as everyone else in the first place!



#679
Don Lionheart

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Just an update, got an email back from jgray@ProjectTriForce about the issues with the IE. He thanked me for sending pics and said they are internally reviewing the matter. :s

 

This is good, my Inquisitor's Edition had some major damage to it and I already contacted GameStop about a replacement box.  They said I could keep the game if I wasn't returning it and I just had to send the box back if they're able to replace it with another, and if not I can get $20 at GameStop or 25,000 PowerUp Points.



#680
Teknykk

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I can't speak for the UK or Europe myself, but over here at EBGames in Australia it was promised prior to release shortly after fan backlash that the Inquisitor's Edition on all platforms (including PC) would have the Deluxe Edition as well, and distribution over here also confirmed it via emails to several people in these forums. Originally PC was not getting the Deluxe Edition in the Inquisitor's Edition, but that changed and right up until release it remained in the orders as such. So in my case at least, I've only gotten what I was promised and entitled to but the distribution failed to properly deliver on.

 

If someone in the UK or Europe can properly confirm that it stated this in their order description also, then they're in the right for asking EA to get it fixed and have gotten only what they should have, like myself. I frankly couldn't care less what Gamestop/EBGames staff have to say themselves, or Mark Darrah (no offence to him personally) for that matter, those orders need to be followed through regardless how it affects them, if indeed these players are fully entitled to what they're asking for.

 

As I mentioned previously, my second advisor contact could clearly see and stated that my account had these flags for such content but it wasn't going through to my end fully (for me to download and install), and leads me to believe it may be tied to either the pre-order bonus codes or that DAI Inquisitor's Edition Registration Code. Regardless, if advisors are seeing that players are entitled to it then there's no reason why others in the same situation and region shouldn't be getting it either.

 

I don't fully know the laws in the UK, Europe or the USA for that matter, but over here...if you don't get what you paid for or what was promised upon pre-order, you're heavily protected under the law and allowed to fight it tooth and nail to get what you want. EA knows this (even if they don't like it), because they have been in this region for a long time and it's better to just give the content than been nit-picky about it.

 

I'm happy, and I'm happy for the others who've managed to get what they wanted. I only hope the rest who are entitled to it do also, because as far as I can see so far it's a damn good game, just a pity about the Inquisitor's Edition woes plaguing it.


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#681
Don Lionheart

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Thank you for sharing this, I just e-mailed them myself!



#682
Elevon

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How come you got it and I didn't...? :/ Agent only promised to make a case to specialists. Grrrrr. Is it possible to request specific agents to help you out? 

 

 

I explained the situation and asked him nicely what I was entitled to with my CE box edition, he asked me a  few questions like where I purchased  the game from,Origin account name,email address,security password question etc and put me on hold for a few minutes and came back and sorted it  out for me,end of the support chat I thanked him for his help.

 

Maybe some CS advisors are better then others but end of the day I was polite and explained the situation best I could.

 

 

Btw as to chat line support ,I guess it was pot luck with what CS advisor  I got since I was on hold for five minutes.



#683
Arkwright99

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My experience was very similar to Elevon's; I explained (proved thru game code redemption in my Origin account) that I'd pre-ordered the game and provided evidence (with URL to GameStop page) that the PC IE clearly listed the throne, mounts, digital soundtrack as being included in the PC edition, confirmed my Origin account details, was put on hold for several minutes then when the advisor finally came back he confirmed all the digital content had been unlocked & asked me to confirm that was so in my Origin account, which it was. I assume the 'on hold' period was him going off to get authorisation from a supervisor or something.

In response to Rel Fexive's comment that some people got something they shouldn't have, maybe the PC IE shouldn't have come with the extra digital content but then GameStop shouldn't have listed it in their listing for the PC IE. I think the fact that the page *did* say it was included is the leverage necessary for EA to accept GS screwed up but it still needs to be honoured. I'm not a contract law lawyer so can't say for certain what the UK legal position is but I think it's something like online customers entered into a contract with GS to purchase a number of clearly specified items so even if GS were wrong to offer them that's not the customer's problem. That's different from when there's a pricing mix up on a retail website because UK retail regulations takes the line that the advertised price is merely an invitation to purchase not the price point the retailer is legally obliged to sell it at. I understand (but have not checked) that GS have now taken down that web page I referred to in my LiVe Chat with EA.
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#684
Albino Eatpod

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GameStop have taken the page down, but you can get it through the Google Cache of the page. http://webcache.goog...k&client=safari

 

Worth taking a screenshot too, just in case.


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#685
Crown TSA

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Returned my Inquisitor's edition for a full refund today. First time I've ever returned a collector's edition.

 

The quality for the price was highly insulting. Bioware should be ashamed of themselves.


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#686
Apollo Starflare

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Still waiting to hear anything. I did realise the reason mine could be delayed in arriving is due to it being dispatched via Royal Mail rather than UK Mail, however the complete lack of shipping confirmation is worrying.

 

Did everyone here, especially UK people get confirmation of shipping?

 

Also, has anyone had experience cancelling an order via e-mail with GS? Is it fairly straightforward and would I get my moneys back quickly?

 

GameStop have taken the page down, but you can get it through the Google Cache of the page. http://webcache.goog...k&client=safari

 

Worth taking a screenshot too, just in case.

 

Thanks for the heads up!



#687
Rel Fexive

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GameStop have taken the page down, but you can get it through the Google Cache of the page. http://webcache.goog...k&client=safari

 

Worth taking a screenshot too, just in case.

 

Exactly as I said; the description mentions some of the deluxe and Flames items but the "title" just says "Dragon Age Inquisition + Inquisitor Case".  So it's not clear what you should be getting, or more importantly what you're NOT getting.  Very unhelpful of them.



#688
Alec Fortescue

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All these people who are contacting EA and getting the deluxe stuff added to their account - I'm confused.  Maybe I'm just seeing it from my perspective but the deluxe stuff only comes with the Deluxe Edition and the PC version of the IE only comes with the Standard Edition in the UK and Europe. 

No, Gamestop Ireland had it advertised on their website that their Inquisitor Edition comes with the Deluxe version of the game. They  had a copy-paste of the Deluxe edition content added to the Inquisitor Edition page. They removed it yesterday for obvious reason.



#689
Alec Fortescue

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No, Gamestop Ireland had it advertised on their website that their Inquisitor Edition comes with the Deluxe version of the game. They  had a copy-paste of the Deluxe edition content added to the Inquisitor Edition page. They removed it yesterday for obvious reason.



#690
DamonWorth

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I think that the following has happened:

 

As stated here, countries where the Physical Deluxe Edition is not available will receive the Standard Edition with the Inquisitor's Box. This is also the reason for the price drop of the PC Edition, which is exactly the difference between a Physical Standard Edition and a Physical Deluxe Edition. The error is therefore made by GameStop, where the Inquisitor's Edition for PC was advertised with the Deluxe content despite not being able to deliver it. I suspect that GameStop just copied the description of the console versions to the PC version without paying attention to the different preconditions.

 

Everybody who has received the Deluxe Edition Content via the EA customer service is therefore lucky. It is nice from EA to give that to customers, but they would not have to do it since it was not their fault.

 

What bothers me more is that I did not even receive a code for the bonus content I should get for making the preorder.

 

Concerning the condition of the items in the box: Both the owl and the Inquisitor's badge were missing one piece, because it was broken off. Furthermore, one of the lock picks was broken. I have contacted GameStop and TriForce about this, but since the damage can be easily repaired with glue, my aim is to get a partial refund and keep the whole edition.



#691
Alec Fortescue

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I think that the following has happened:

 

As stated here, countries where the Physical Deluxe Edition is not available will receive the Standard Edition with the Inquisitor's Box. This is also the reason for the price drop of the PC Edition.

 

 

There is barely any price drop in PC edition in Irish gamestop. All of them were same price and the regular edition is actually sold for the price of the deluxe.

 

They advertised the Inquisitor Edition to come with Deluxe content and they didn't deliver. They still charged for the very expensive premium stuff. If you are not happy with the box they offer you a refund of like only 95 Euro leaving you with a game for 65 euro which is almost the price of the digital deluxe on origin. -_-



#692
Kargsure

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Hi guys,

 

Need some help - I ordered the IE version, and it has been delivered to my dad's house in Australia.   Unfortunately I'm not currently in Australia, and won't be for another 3 weeks.

As you can imagine I really don't want to wait that long to play, so my plan is to ring my Dad, and ask him to give me all the necessary codes so I can plug them into Origin and start playing (although I probably will have to wait until after the weekend, as I still have boxes to pack for the move, and those leave on Monday - so can't risk the distraction). 

Anyways, before I make the phonecall, I just want to be sure that I know what & where I need them to look.

From everything I have read/seen this is what I need them to find.

 

1.  Game Code - which will be in the actual game case.

2.  Pre-order Codes - Most likely located inside the steel case

Can anyone (especially those who bought from EBGames in Australia), confirm that this is everything.



#693
DamonWorth

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There is no price drop in PC edition in Irish gamestop. All of them were same price and the regular edition is actually sold for the price of the deluxe.

 

 

 

At least in the store of GameStop UK, the Inquisitor's Edition was priced with 130£ for the PC and 140£ for all other platforms. If Ireland prices the Standard Edition at the same price as the (non-existing) Deluxe Edition, that's strange - but it does not change the fact that there are no Physical Deluxe Editions for PC in Europe and GameStop made an error by promising the respective content.

 

 


 

1.  Game Code - which will be in the actuall game case.

2.  Pre-order Codes - Most likely located inside the steel case
 

 

That is everything you need, there are no more codes included in the Inquisitor's Edition. Eventually though, you have received a code for the preorder content, which probably is printed on the receipt. The code inside the Steelbook is just a code for the Inquisitor's Edition and is, as far as I know, not related to preordering.



#694
Alec Fortescue

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At least in the store of GameStop UK, the Inquisitor's Edition was priced with 130£ for the PC and 140£ for all other platforms. If Ireland prices the Standard Edition at the same price as the (non-existing) Deluxe Edition, that's strange - but it does not change the fact that there are no Physical Deluxe Editions for PC in Europe and GameStop made an error by promising the respective content.

It was meant to be tenner cheaper because it wasn't to have the flames packs afaik (which were supposed to be sold separatedly) according to the twitter post. but it was still advertised as coming with delux content



#695
DamonWorth

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It was meant to be tenner cheaper because it wasn't to have the flames packs afaik (which were supposed to be sold separatedly) according to the twitter post. but it was still advertised as coming with delux content

 

Well, every edition of Dragon Age: Inquisition, which is preordered, should have at least parts of the "Flames of the Inquisition" pack, as also confirmed here. The price difference of 10 pounds a result of the Deluxe Edition not being available in Europe, which is also mentioned in the link I posted above.

 

GameStop just messed up the product descriptions, which resulted in buyers being led to believe that they would receive the Deluxe Content although there is no Deluxe Edition available here.



#696
Teknykk

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Again, they didn't "mess up" the descriptions, at some point they managed to make a deal to get in copies for their PC versions but only to go with the Inquisitor's Edition, this was confirmed via their distribution in email prior to release. I don't know how many times we need to say this, and if Ireland or other parts of the UK or Europe were advertising this too, then the same stands.

 

The method of distribution was likely to be in the form of extra codes only (printed specifically for these regions who didn't get Deluxe style cases for PC), with the Standard game case (instead of Deluxe labelled case). This didn't happen though, instead, at least in Australia, all you got was a the standard pre-order code (Weapons and Armored Mount), along with the game's serial key inside the case and a Registration Code inside the steelbook.

 

The agents, or rather "advisors" on EA support will personally confirm that your account is entitled to those things if you have the DAI Inquisitor's Edition Registration Code applied to it, and I have a transcript to prove this fact at least in my case. The price drop did remain the same, but some retailers obviously managed to get it arranged in some way to get us the extra content (or were meant to according to what was passed along in communication).

 

Again, I can't speak for what happened in the UK or Europe (or even the USA), but over here in Australia the staff of EBGames (our version of Gamestop simply renamed) were rifling through Inquisitor's Editions supposedly "looking for damaged parts", and as a result things have gone missing, boxed products were unsealed and so on. Some are lacking parts of the physical content, some the steebook, some are missing code sheets...it's just a mess of nonsense.

 

At the end of the day, the product was advertised to give these contents and not everyone has had it delivered as expected, and EA is simply (in most cases at least) checking the eligibility of our accounts and pressing the buttons to make it go through on our end if it shows we're meant to have it but don't.

 

They're not giving out freebies, they doing what is "right" because distribution or the retailers themselves stuffed up in several ways or have stinking thieves in their midst taking what isn't theirs (EBGames are notorious for this down here, and I hear Gamestop in the northern parts of the world have this problem too).

 

Generating these codes is at zero cost to them, and it's fixing the problem for people. Why there are others who continue to question this or act like we're cheating the system is utterly beyond me. The advisors ask a good number of questions and for proof of purchase, then check the accounts for proper flagging and eligibility, it's impossible for us to lie about what we're entitled to when the system tells them for us.

 

That said, to answer your question specifically Kargsure, from one Aussie to another: You would, for PC, get four codes. Two printed on a "pre-order" sheet, one on the "manual" inside the game case (the serial game key) and a DAI Inquisitor's Edition Registration Code inside the steelbook cover. At least in my experience, this is all EBGames Australia has been giving out to PC users, with the rest of the boxed content and a Standard branded game case instead of one with Deluxe Edition on the label. But, like me, they advertised that you would get all of the Delxue content so make sure you go through EA support to get it if need be.


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#697
LinksOcarina

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So I got contacted by triforce, nice and speedy.

 

all is well for now, we just wait. Patience is a virtue. 



#698
DamonWorth

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Again, they didn't "mess up" the descriptions, at some point they managed to make a deal to get in copies for their PC versions but only to go with the Inquisitor's Edition, this was confirmed via their distribution in email prior to release. I don't know how many times we need to say this, and if Ireland or other parts of the UK or Europe were advertising this too, then the same stands.

 

The method of distribution was likely to be in the form of extra codes only (printed specifically for these regions who didn't get Deluxe style cases for PC), with the Standard game case (instead of Deluxe labelled case). This didn't happen though, instead, at least in Australia, all you got was a the standard pre-order code (Weapons and Armored Mount), along with the game's serial key inside the case and a Registration Code inside the steelbook.

 

But if they got a deal for specific codes upgrading Standard Editions to Deluxe Editions, why has nobody in the UK received such a code (or simply a code for their preorder content)?

 

So I got contacted by triforce, nice and speedy.

 

all is well for now, we just wait. Patience is a virtue. 

 

And what did they answer?



#699
Alec Fortescue

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Well, every edition of Dragon Age: Inquisition, which is preordered, should have at least parts of the "Flames of the Inquisition" pack, as also confirmed here. The price difference of 10 pounds a result of the Deluxe Edition not being available in Europe, which is also mentioned in the link I posted above.

 

GameStop just messed up the product descriptions, which resulted in buyers being led to believe that they would receive the Deluxe Content although there is no Deluxe Edition available here.

Yeh, they only gave me a code for the mount which wasn't even advertised as the pre order bonus on their pc inquisitor edition page.



#700
DamonWorth

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Yeh, they only gave me a code for the mount which wasn't even advertised as the pre order bonus on their pc inquisitor edition page.

 

Which country did you order from? Ireland? How did you even receive the code? I got my Inquisitor's Edition of GameStop UK and I have no additional code whatsoever, except for the game code and the Inquisitor's Edition code in the Steelbook.