853 réponses à ce sujet

[Teknykk]

I don't know the situation over in the UK sadly, but where I live...there was a whole lot of nonsense going on with staff rifling through the boxes. I mean, these are collector items and you have grubby teenagers and thieving staff opening our stuff and going through it, anything could happen in such a case. It wouldn't surprise me if the same occurred over there. But the fact of the matter is, if it was listed in the product description...then you're entitled to it, and EA's staff (in most cases it seems) realise this and are making sure you get it.

[DamonWorth]

I don't know the situation over in the UK sadly, but where I live...there was a whole lot of nonsense going on with staff rifling through the boxes. I mean, these are collector items and you have grubby teenagers and thieving staff going through and opening our stuff and going through it, anything could happen in such a case.

 

Was the big Inquisitor's box supposed to be sealed? Or was any item supposed to be sealed? Nothing was sealed in my box (apart from the Standard Edition of the game of course), but it also did not seem that someone furiously went through it once.

 

Another anecdote concerning information from GameStop: The homepage also states that the card deck consists of 72 cards, although it is 78. 

[Teknykk]

All collector items, especially video games are meant to be sealed with factory sealing of some form. I don't know about your people at Gamestop up there, but down here in EBGames, we often have our products out of their game case and stored in cabinets or the like. When someone pulls a game off the shelf they take said contents from that cabinet and put it back in the game case. The reality is, that game is meant to by law remain sealed in it's factory plastic wrapping as a brand new product. Most pre-order items will come to you to this way, but sometimes on shelf ones don't. And the case of the Inquisitor's Edition, it didn't come sealed in any way, and I even had the store manager admit to the fact that they unsealed them all to "check them for damages".

[DamonWorth]

All collector items, especially video games are meant to be sealed with factory sealing of some form. I don't know about your people at Gamestop up there, but down here in EBGames, we often have our products out of their game case and stored in cabinets or the like. When someone pulls a game off the shelf they take said contents from that cabinet and put it back in the game case. The reality is, that game is meant to by law remain sealed in it's factory plastic wrapping as a brand new product. Most pre-order items will come to you to this way, but sometimes on shelf ones don't. And the case of the Inquisitor's Edition, it didn't come sealed in any way, and I even had the store manager admit to the fact that they unsealed them all to "check them for damages".

 

Oh, that is interesting. I cannot remember any of the "big" Collector's Editions (Star Wars: The Old Republic, Watch Dogs, The Elder Scrolls: Online) I bought during the last few months or years to be sealed though. Mostly, they just had this harder plastic wrapping around it like the current Inquisitor's Edition has.

 

Your comment has given me hope that people who did not receive any preorder code could actually still get the content, although I do not believe that GameStop UK suddenly spawns them somewhere.

 

I just hope that the EA support is still willing to upgrade my account in January, because that is the moment when I can register my code online...

[LyriumLupus]

If Gamestop here in the U.S (I live in CA) unsealed mine to check for 'damages', I think they did the exact opposite. Half my items were missing or broken. I had to send pictures of the damage to Triforce, but no word yet on what they're going to do about this. If by protective wrapping you mean the hard clear plastic on the outside that held the Actual game in place, well that too came ripped.

[DamonWorth]

If Gamestop here in the U.S (I live in CA) unsealed mine to check for 'damages', I think they did the exact opposite. Half my items were missing or broken. I had to send pictures of the damage to Triforce, but no word yet on what they're going to do about this. If by protective wrapping you mean the hard clear plastic on the outside that held the Actual game in place, well that too came ripped.

 

That's a pity to hear. My hard plastic wrapping was intact and the damages to the three items (owl, Inquisitor's badge, lock pick) were not too bad, I think they can be repaired with some glue. If not, I could leave them broken because it might even look like some "mystical broken statues" or something. 

 

I just hope that we all can get the missing codes and possibly a refund. I guess demanding another Inquisitor's Edition will be less successful, as most of them might be sold out or damaged as well...

[Teknykk]

This isn't my first game either where it wasn't factory sealed, but 99% of mine are, as they should be. These are brand new products, collector items, and the people who make them know this enough to understand that some buyers often get extras. One to keep sealed for the future, one to use (not in my case, but there are plenty who do).

 

As for spawning codes, they don't, instead they would've likely contacted their distribution to order in the sheets or have them printed on receipts in the case of counties like the USA. Regarding the redeem window, not sure how it'll work that far into the future, but most Bioware redeem items last a year or two before the codes expire.

 

In regard to damages, I was one who dodged the bullet there I think. I simply didn't get all the codes I was meant to, and thus needed an EA agent to deal with it. My physical contents were opened though, and some seemed rifled through and moved around but not damaged or taken. Frankly I doubt it was the motivation at all, I'd say it was thieves having a field day, at least over here. Lastly, by protective wrapping I actually mean factory sealing plastic, the kind you get when you buy say smokes or tobacco, you often get it around game DVD cases too.

[Alec Fortescue]

Which country did you order from? Ireland? How did you even receive the code? I got my Inquisitor's Edition of GameStop UK and I have no additional code whatsoever, except for the game code and the Inquisitor's Edition code in the Steelbook.

asked them In store. Btw regarding slightly lower price on pc version - this is almost ALWAYS the case with pc games due to additional fees needed to be paid for console licenses. Its not cheaper because its missing content. Its cheaper because its for PC.

[DamonWorth]

asked them In store. Btw regarding slightly lower price on pc version - this is almost ALWAYS the case with pc games due to additional fees needed to be paid for console licenses. Its not cheaper because its missing content. Its cheaper because its for PC.

 

Great, there seem to be no more retail stores of GameStop in the UK, so I have to do everything via mail. Let's see how that turns out...

[vometia]

As stated here, countries where the Physical Deluxe Edition is not available will receive the Standard Edition with the Inquisitor's Box. This is also the reason for the price drop of the PC Edition, which is exactly the difference between a Physical Standard Edition and a Physical Deluxe Edition. The error is therefore made by GameStop, where the Inquisitor's Edition for PC was advertised with the Deluxe content despite not being able to deliver it. I suspect that GameStop just copied the description of the console versions to the PC version without paying attention to the different preconditions.
 
Everybody who has received the Deluxe Edition Content via the EA customer service is therefore lucky. It is nice from EA to give that to customers, but they would not have to do it since it was not their fault.

If they advertised the deluxe content, that's what they need to deliver, otherwise they could potentially get into a lot of trouble with the ASA. They can't advertise it on the basis "this is what you might get" and then say "oh we were wrong, oh dear, you'll have to go without. lol."

They are offering various refunds depending on what buyers want to do, but I guess anyone accepting a refund (other than the full one) should make it clear that it's for the shoddy condition of the CE only and not in lieu of digital content that was bought and not delivered. Which I can see is going to be my next argument.

Though EA should really just Do The Right Thing and automatically add it to everyone's account who bought the CE instead of making everyone go through the rigmarole of trying to get through to their customer support, sometimes spending hours on it, and ending up with a random and often unsatisfactory outcome. Which we all know is what EA has been about for 20+ years, but for a company that seems to be concerned about its lamentable image, they are courting yet another load of bad PR.

[Wolfskald]

Well, you folks at least have got the game (in a good/poor/broken state).  I pre-ordered my CE several weeks ago from Gamestop.co.uk, paid extra for guaranteed delivery on the day of release.

 

It never came!

 

So here I am, playing Shadow of Mordor instead.

 

The UK Gamestop helpline doesn't work and not one of my emails has been replied to yet. The 'Tracking' doesn't seem to work either, as its been stuck on 'exported' for the last 5 days without updates.

 

Have requested a refund for the additional postage cost and, frankly, the stories about broken components and seller 'rifling' have put me off the goddamn game.

 

Say what you want about Amazon, but at least they deliver and are rapid to make it right when they screw up.

 

Shadow of Mordor rocks though, so that's good

[Wittand25]

I think that the following has happened:

 

As stated here, countries where the Physical Deluxe Edition is not available will receive the Standard Edition with the Inquisitor's Box. This is also the reason for the price drop of the PC Edition, which is exactly the difference between a Physical Standard Edition and a Physical Deluxe Edition. The error is therefore made by GameStop, where the Inquisitor's Edition for PC was advertised with the Deluxe content despite not being able to deliver it. I suspect that GameStop just copied the description of the console versions to the PC version without paying attention to the different preconditions.

 

That only applies to Australia.

In Europe the sales person at gamestop was supposed to hand out a leaflet with the codes for the deluxe content with the game. If they did not do this they were either not informed or cheated the customers out of the code.

The guy in my store here in Austria gave me the slip of paper with the code and the instructions on how to get the Deluxe edition content with my PC version of the Inquisitor´s edition and I could redeem it without any problem.

[Apollo Starflare]

Well, you folks at least have got the game (in a good/poor/broken state).  I pre-ordered my CE several weeks ago from Gamestop.co.uk, paid extra for guaranteed delivery on the day of release.

 

It never came!

 

So here I am, playing Shadow of Mordor instead.

 

The UK Gamestop helpline doesn't work and not one of my emails has been replied to yet. The 'Tracking' doesn't seem to work either, as its been stuck on 'exported' for the last 5 days without updates.

 

Have requested a refund for the additional postage cost and, frankly, the stories about broken components and seller 'rifling' have put me off the goddamn game.

 

Say what you want about Amazon, but at least they deliver and are rapid to make it right when they screw up.

 

Shadow of Mordor rocks though, so that's good

 

Yeah I'm in a similar boat, except I don't even have a broken tracking link to try.  

 

I know exactly what you mean about being put off, although I'm channeling most of those energies in to the CE rather than the game itself - still can't wait for that.

 

Even my flatmates are telling me to cancel my order/send it back and just download the game at this point. I just feel very unsure about going through that process when GS has taken so long to reply to my previous e-mails. o_o

 

Anyway, I'm finishing up another DA2 playthrough whilst I wait. My first mostly aggressive/judgemental Hawke is proving a lot of fun.

[Melinda Gordon]

I thought I wrote a pretty polite email for how pissed off I am. Still no reply.

[vometia]

I guess I'm quite lucky in that I did get a nice, helpful reply from Gamestop. I'm still slightly undecided what to do about the CE as it's mostly rubbish, though considering this was triggered by me not getting all the content... I guess I'd really just like the activation codes. But by the sound of things, unless sheer luck (and I'm not generally predisposed to being lucky) both getting through to EA and getting them to hand over what was paid for isn't likely to be a great success. Why is it always like this?

[Teknykk]

The information on the Dragon Age website about Inquisitor's Edition regarding Australia (and possibly the UK and Europe) is not current, and was placed up prior to EBGames (and possibly Gamestop) confirming to us that we were indeed to get the Deluxe content with PC Inquisitor's Editions. It's not misinformation, it's not them just doing a bad copy-paste job of descriptions from the console counterparts, it's them putting the information there based on the communication given to us prior to release after fans asked them why in large numbers.

 

Again, this was in Australia at least. But if this information was posted in the description of the UK and Europe Gamestop counterparts then a similar situation likely arose. The information on the Dragon Age website itself is thus rendered null and void because the retailers have communicated to us the opposite of that information and made it clear in the description of the product. As for the method of which the content was meant to be distributed, that's a partial mystery. In Europe it seems it was meant to be sheets with the extra codes on it, in UK it might've been the same...over here in Australia we just got excuses that they never arrived, after they rifled through our boxes.

 

So we can chalk it up to thieves or a distribution stuff up, the product was said to contain these contents either way and thus need to be given...regardless of how it's obtained (be it via a sheet or direct through EA support). In the end it's not really luck that's going to get anyone this content, it's proof of purchase and a bit of patience. If you get a clueless EA advisor in the chat, just close the ticket and reopen it until you get someone who has a clue, checks with their specialists and takes note of other cases and your proof. These things will get you what you're entitled to, if indeed you are entitled to them...it's simply a matter of not getting a lazy support person.

 

It only took me two attempts to get my content, so if you want it bad enough then keep at it. Check my previous posts in the last two or three pages, it details what you should have as an Inquisitor's Edition buyer and work with EA to make it happen. I know it's a pain in the butt, but it's better than trying to deal with EBGames/Gamestop who just enjoy passing the buck to someone else and make excuses.

[DamonWorth]

 

The UK Gamestop helpline doesn't work and not one of my emails has been replied to yet. The 'Tracking' doesn't seem to work either, as its been stuck on 'exported' for the last 5 days without updates.

 

 

A few pages earlier, someone mentioned that you can take the tracking number out of the Irish page and put it into the tracking page of Royal Mail (or some other English company, just check the post back there) and then the tracking works. It also only said "Exported" for me and suddenly, it was there.

 

 

 

The guy in my store here in Austria gave me the slip of paper with the code and the instructions on how to get the Deluxe edition content with my PC version of the Inquisitor´s edition and I could redeem it without any problem.

 

I should have also ordered the whole game in Austria, which is where I live. But due to studies, I am currently in the UK until beginning of January, so I thought it would be easier to order it here - seemed to be a mistake.

 

I have also written Gamestop a support request, let's see what they answer on Monday.

[BrokenStylus]

Well I finally tracked down my copy of the PC Inquisitor's Edition from a UKMail sorting depot. Like so many others, the contents were damaged and of course no deluxe content.

 

I've tried- very politely- to contact EA advisers on three separate occasions to see if they'll add the missing stuff like they have done for others, but unfortunately I'm in the same boat as Grizzly_UK. The first two advisers simply said they couldn't help me and made vague references to escalating my issue to 'specialists'. I'd be amazed if I get any follow up on those tickets but at least they were polite. The third advisor was tremendously rude however, and seemed to actually be blaming me for buying it from GameStop! After a good 15-20 minutes of verifying my account, uploading proof of purchase etc, here's how he chose to abruptly end our completely unproductive conversation (bearing in mind that at no time was I ever discourteous to him):

 

Me: "Can you not do it?" [Referencing adding the missing content]

Advisor: "Nope, as it's out of my limit and you purchased the game from a third party retailer."

Advisor: "I am afraid that I have given you enough information of this issue and due to other customer waiting in queue, I am forcefully going to disconnect this chat session now."

 

Simply stunning.

[Alec Fortescue]

 

Me: "Can you not do it?" [Referencing adding the missing content]

Advisor: "Nope, as it's out of my limit and you purchased the game from a third party retailer."

Advisor: "I am afraid that I have given you enough information of this issue and due to other customer waiting in queue, I am forcefully going to disconnect this chat session now."

 

Simply stunning.

 

It's extremely sad to hear that but keep trying. Start the conversation differently and make sure to quote the reference numberes of my case and the case of the other lad.

 

Please, use this 15936723.

 

Start off by saying that you have a problem that's wrecking your head and right now they're the only people who can help you. You have to make them feel important, as bad and humililating it sounds. Copy paste the reference numbers and ask them to use those cases as precedent and that you have the exact same problem. Make sure you registered the Inquisitor Edition code on your origin account.

[BrokenStylus]

It's extremely sad to hear that but keep trying. Start the conversation differently and make sure to quote the reference numberes of my case and the case of the other lad.

 

Please, use this 15936723.

 

Start off by saying that you have a problem that's wrecking your head and right now they're the only people who can help you. You have to make them feel important, as bad and humililating it sounds. Copy paste the reference numbers and ask them to use those cases as precedent and that you have the exact same problem. Make sure you registered the Inquisitor Edition code on your origin account.

 

Many thanks, I'll try opening up another ticket tomorrow and specifically quote your case number. When you say make sure you registered the Inquisitor Code on your account I assume you mean the little slip for multiplayer content that came in the steel book?

[Alec Fortescue]

Many thanks, I'll try opening up another ticket tomorrow and specifically quote your case number. When you say make sure you registered the Inquisitor Code on your account I assume you mean the little slip for multiplayer content that came in the steel book?

 

Yes. It's a proof that u actually own the inquisitor edition. Also link them your receipt picture of a screenshot of e-mail confirmation or something.

[Wolfskald]

EA/Origins should kick Gamestops ass.  These '3rd party retailers' have really pissed off their most loyal customers (i.e. those prepared to pre-order/buy) the 'ultimate' edition of the game they've been working on.

 

In a way I'm pretty happy cos Shadows of Mordor is brilliant and I only bought it cos Inquisition didn't arrive and witcher 3 is out in Feb 15, so I'm goingto send my Inquisition CE back (if it ever comes) and pick it up next year on the cheap.

 

FU gamestop!

[StuartBoyer]

My Inquisitors edition arrived with the inquisitor badge broken. I emailed triforce and have yet to hear back.

[Zeto23]

So, can anyone from the UK confirm that I should have the Deluxe edition content with my CE on PC ? I don't want to start a ticket if it's a waste of time.

[vometia]

So, can anyone from the UK confirm that I should have the Deluxe edition content with my CE on PC ? I don't want to start a ticket if it's a waste of time.

You should certainly get what was advertised, and I wish EA would just Do The Right Thing and make it so instead of waiting for someone to go through the live chat ordeal with a random and unpredictable outcome. We shouldn't have to care as customers if the mistake is with EA or GS, just that it gets put right, and it isn't really costing EA to give us what we believe we bought considering we paid £130 for the damned thing.