It very much is the customers place to tell the business when something they do is having a negative impact on how they view their service or their products. The fact you used your example of treating your customers badly in your 'dye business' by charging them the same price but giving them worse service does not justify the policy or the principle, it merely states that you also took part in bad business practices. Saying you did something negative does not make it a positive thing or the right thing to do anymore so than if I said I robbed a bank...that it would make robbing banks the right thing to do. It doesn't, it just states you did not treat your own customers with the same level of respect/decency or my in my bank robbing example all it means is I would of done a bad thing and does not become justification as to why others should do it too.
For one, we did not treat our customers badly. We simply treated higher profile clients better, comparative degree. Believe it or not, service is not strictly relegated to either "perfect" or "terrible", there are such things as in betweens.
From your tone of voice, you'd think we didn't support any of our consumers in any capacity. We certainly did, but realities are, those who pay the most get the best treatment, if the alternative is losing their business. We had a base level of quality control that was performed across the board. But when you're also worried about pissing off clients who are responsible for the large majority of your business, fact of the matter is, someone gets left behind.
And this is something you see in quite a few different areas. When I buy Chinese food in bulk, they tend to throw a free batch of General Tso's Chicken on top of it. You see this in a whole bunch of different areas, more money, more benefits.
If it is not their customers right or their place to express such feedback and criticism according to you then who is left to challenge such things, point out improvements to their product or their services? There is a well know quote which comes in many forms but the principle is the same and I think it applies loosely to your above comment even if I will quote a more dramatic version the principle remains the same.
Who said you shouldn't point out improvements? Point away. I point out things I dislike about products all the time.
I just don't add that extra sensationalist claims of "it's wrong!" to the picture, which seem to be very common both here and as per day 1 dlc outrage. Bioware is doing what they like with their own product. They have not deceived you, they have not done anything without your knowledge. They've expressed, pretty openly, and well in advance their arrangement.
My approach, personally? I can be extremely mercenary when it comes to being a consumer. A company who does try to treat me as a valued customer, I tend to support more via loyalty, giving second chances after bad releases, etc. Note here that I am using a resource that does belong to me: my own money, word of mouth, etc.
When a company tends to be more cut-throat regarding its goals, such as its desire for money, I'm typically less committed. Here again I'm making use of resources under my control.
I don't see any particular problems to either approach of business, provided that they're willing to take the potential consequences of such actions.
"First they came for the Socialists, and I did not speak out – because I was not a Socialist. Then they came for the Trade Unionists, and I did not speak out – because I was not a Trade Unionist. Then they came for the Jews, and I did not speak out – because I was not a Jew.Then they came for me – and there was no one left to speak for me."
Comparing a developer marketing/selling his own product as he pleases to the Nazis' infringing on the freedom/lives of individual people. You don't see anything wrong with this comparison?
Yes it very much does factor into it. I explained why earlier in this reply. I tried to stay out of your bickering on this but these two sentences I quoted from you are wrong and annoyed me and as such I feel the need to jump in on them. I do not agree with everything Iakus says but he is right in that specific aspect, it does matter and it is worthy of consideration. I will quote the exact paragraph I am referring to in my link just in case you do not feel like going back and reading the entire thing.
Well, to that, let me ask you a hypothetical question then. And you're free to tell me either I'm crazy or whatever else. Your statement, specifically
"If both you and a friend pay the same price for a game you expect them to give you both the same treatment and quality of service for that game. The current situation is both you and your friend pay the same price for the game but one is given preferential treatment, advantages that have nothing at all to do with the price of the game, price paid for your platform, technical limitations of your platform or amount of loyalty you have shown to the creator of the game.
Now to start, I don't believe that loyalty is required, any more from me than from Bioware. As above, I tend to exchange loyalty from a company with loyalty, but it's by no means required (Ex: Bioware suddenly deciding to make DA:I one platform exclusive would be their right).
What differentiate the PC advantages from the synthetic dyes I was responsible for producing? Again, customers were paying the same rate, regarding a specific product, simply one set of consumers paid for substantially more than others. In this case, it's been mentioned that PC gamers paid more for their console as a defense of their receiving greater benefits from games, like developers putting more effort into graphics. And keep in mind, it's not like these advantages are listed right on the cover when purchased, again like the dye scenario. The $60 copy of Skyrim that I purchased, for example, won't say "but with worse graphics than we bothered putting in the PC Edition!".
Developing modding capabilities (and accepting as Iakus claimed that it's not done for every game) require resources. What if, for example, the resources which go into modding, designed to make a single platform better instead went into something improving all 3 platforms across the board, even if it's simply in small ways (bug fixes, extra lines of dialogue, etc)? This is meant to show that people who pay more do receive greater benefits in, well, everything.
One last thing just for irony regarding your last sentence, EA specifically stated themselves at this years E3 that they are and I quote "putting consumers first" from now on. That promise, that commitment goes against this very policy.
On that, I would disagree with EA, then. You can't have an exclusivity policy, of any kind, and then accurately claim that your consumers are of equal (or first) value to you.
But I also think this can (and should) be applied to every company, since these sorts of statements are common. A company that puts its consumers before themselves in the most literal sense wouldn't be making any profits.