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Moderation & Bullying on the BSN


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#1
Guest_Avejajed_*

Guest_Avejajed_*
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Hi folks.

 

I've tried many times to resolve this issue privately and it seems as though I'm just not really getting anywhere, so I thought perhaps I would bring it to attention in a public thread and it would be taken more seriously.

 

I was warned several months ago for something I felt was incorrect and so I messaged the mod's account with my explanation and when I did not hear back, I messaged two developers (who were very active on the boards) who I thought could point me in the right direction to who I might discuss the warning with.  I never received reply back from anyone at all, so I let it go.

 

Soon afterwards, I was warned again by the same mod. (This was before I knew moderators changed around, of course, but the name was the same.) I also felt this warning was targeting because I am a vocal personality on the thread and people are inclined to have strong feelings about me (like or dislike). I once again messaged the moderator with a respectful response. When I again never got a response, I messaged a community manager. When I finally got a response from that manager I was told that they would look into it and that the two warnings would be deleted.

 

They haven't been and I never received any further communication.

 

That backstory aside, today I got this PM from a new account.

 

 

Just so you know, there are alot of people in the CUllen thread that think you're a horrible person and should be banned for the hateful things you and **** said about ****. Your not wanted there.

 

Clearly trollsy and bullying, but created by a temporarily banned user. Myself and one other forum user both received the same message. I reported it and then brought it to the attention of the aforementioned thread, where the support was both quick and overwhelming. Within minutes, however, a mod had deleted both my post, the other forum users posts, and all the subsequent posts that spoke out against said bullying, and the mod who deleted all of the posts (almost two pages) told us to quit bickering.

 

Now, I understand that not all of you will understand why this is both frustrating and angering. I understand also that this is a forum with rules that must be obeyed. I'm sure some of you will even say that I ask for it.

 

What I don't understand is why no one can be bothered to respond to my inquiries, follow through with promises and why when I have feel I have legitimate concerns they are brushed aside and swept under the rug. Some of the thread, including myself, were very concerned that one of our own was creating accounts to bullying other users, and when we went to the people in charge all we got was a pat on the head and told to simmer down and all was deleted. Nice and clean. If it's not there you don't have to bother with it, right?

 

*I'm editing to add that since the moderator has (after many questioned their actions) responded and explained, which is appreciated. But I still feel like there needs to be a change.

 

What I ask is that there be some way to allow for a respectful open exchange and treated with courtesy by the moderators who mod us, and if we have concerns about the way something has been handled by a moderator there is someone we can go to who will look into it and take our concerns seriously. If I felt targeted by a mod or bullied by a troll and I came to someone for help, I expect someone at least respond to my inquiries.

 

I mean if I was bullied in school and went to the principal I would expect him to help me right? Not just tell me not to ask for it, pat me on the head, and hope the local newspaper doesn't catch wind?

 

After all:

 

 

We believe in constructive discussion and productive debate that end with handshakes.

 

In addition, we’re taking a strong stance in our standards for online behaviors.

 

Please give us any input that will allow us to prevent online harassment and trolling. Our team will be enforcing a zero-tolerance policy for anyone who makes another player or an employee feel harassed. If you wouldn’t treat a stranger that way in person, please don’t treat them that way online.


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#2
Allan Schumacher

Allan Schumacher
  • BioWare Employees
  • 7 640 messages

I have had my concerns addressed and they have been taken care of.

 

If I report someone is the person who is being reported made aware of who reported them and what the report said?

 

Just out of curiosity.

 

They are not.

 

 

Letting someone know who reported them could cause animosity and reprisals…better not to go there.

 

I discourage people from publicly announcing reports (and ignores) because it tends to just be an escalating thing, and comes across as a bit of a "power play/last word" type of comment.  It's not really necessary IMO.

 

 

 

 

My Hanar-Canyar-Don'tcareyah!  

 

Word though... but to be fair, if they see your post in under a respectable tone - they should respect that.  

 

Keep in mind that we're not great at reflecting our own tone (which we almost always perceive as being reasonable).  Royal we here, myself included.  But people like to bring in a lot of past baggage against poster's they don't get along with.  This stuff frustrates me.

 

I've been accused of being biased by both sides of a protracted feud because I didn't just outright ban the people that the others hated, when I was of the opinion that both sides typically acted in a virtually identical manner (and tried to punish in a similar way as a result).  Neither side ever felt what they were doing was worth the reaction I was doing, while I was clearly letting the other side get away with much, much worse.  It's important to note that people typically have no visibility on actions that a moderator makes on anyone but themselves.

 

My perspective on helping out with moderating

 

 

You may just be defending yourself or the thing you like, but responding to the negativity only feeds it. This is why I don't go into threads about things I disagree with any more.

 

For better or worse a lot of times I have additional context because I participate in the forums.  I can see "borderline stuff" from other areas of a thread that supplements my perspective if I come across posts that have been reported or that I think have escalated too far.  I do try to read the threads and determine the context, and will say that I am more lenient towards people that appear to be attacked and are responding defensively.  If I'm just coming across a general report in a forum I don't regularly visit, however, sometimes context is difficult (I usually don't do anything about those as I do have the advantage of moderation not being my actual nor a requirement of me).  When filling out a report, I do encourage people to give thorough explanations when possible to help frame the situation.  The board tags still work properly so you can quote additional text and the like if you feel it's necessary.

 

 

Lately I've seen a moderator offering to made a special thread about a character where people could express their non positive opinions outside of the main thread.

 

If you're referring to me bringing this up in Cole's thread, my goal was to absolutely NOT do this.  I was trying to establish that discussion about the character, even negative, would still be welcomed.  The request as made to me because they were afraid of being attacked, meaning on some level there's an unwelcoming perspective in other ways that their shouldn't be.


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#3
Allan Schumacher

Allan Schumacher
  • BioWare Employees
  • 7 640 messages

I don't think I'm being bitter, I'm fine tbh. Just being honest from what not only what I've seen and been through, but many others around me as well.

 

For perspective, if most of your exposure is towards those that are often violating the rules, you're going to get a skewed perspective.  Most people feel I'm unfairly picking on them, even when I break up a fight between two different people.  I'm doing a bad job because I let the other side get away with so much more while I'm draconian towards them.

 

You also have to be careful of group perspectives.  If 8 people are all actively posting about a controversial subject, or worse targeting an individual, the chances of one person making a violation goes up.  But a violation against one is perceived as a violation against all.

 

 

Furthermore, if a poster has a history of being difficult, I'm going to take notice when I see the poster come up.  So if you are constantly flirting the lines of forum rules and/or consistently receive moderation, there's going to be two things working against you:

 

  1. Your posts are more likely to be reported.  This is also an issue if you happen to be a target, too.  It also increases the likelihood of you getting caught in the blast because when I investigate a report, I typically read the thread, and I'll investigate for circumstances that indicates that they are deliberately targeting someone.
  2. My leniency is going to be limited if you're a repeat offender.  Especially if there's other conflating variables such as a history of alt accounts and frequently interacting with others that are often also violating forum rules.

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#4
Allan Schumacher

Allan Schumacher
  • BioWare Employees
  • 7 640 messages

Thread closed.  If you really wish to discuss this, send it to me in PM.


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