12 réponses à ce sujet

[MajesticJazz]

Simple question. I'm seeing that there are some here whos order (EA Store) has already been shipped out with a UPS Tracking number and everything. My question is, if this is your case, when exactly (Date and Month) did you pre-order? Because I ordered mine on the 28th of December and I have yet to recieve an email saying that my order has been processed and is being shipped. I have an old order confirmation email back when I first pre-ordered but nothing new detailing that it is already processed and is being shipped.

I am asking this because I want to know if the only reason why mine is still "In Process" while others are "In Transit". If it is because you ordered yours before I did, then there is no problem, I can understand that. However, if you ordered yours AFTER me but I'm still being "processed" then that would suck and would be a total letdown by EA Store.

[MajesticJazz]

...Anyone?

[BlackwindTheCommander]

I preordered mine Jan 5th and got the email confirming this morning... Then again I did call EA Store last night to ee what was up soooo that may have helped.

[LOST GAM3R]

I ordered my CE only about 2 weeks ago, and EA already sent me a confirmation that it shipped. Maybe you should call customer service and see if something messed up.

[Annora]

MajesticJazz wrote...

Simple question. I'm seeing that there are some here whos order (EA Store) has already been shipped out with a UPS Tracking number and everything. My question is, if this is your case, when exactly (Date and Month) did you pre-order? Because I ordered mine on the 28th of December and I have yet to recieve an email saying that my order has been processed and is being shipped. I have an old order confirmation email back when I first pre-ordered but nothing new detailing that it is already processed and is being shipped.

I am asking this because I want to know if the only reason why mine is still "In Process" while others are "In Transit". If it is because you ordered yours before I did, then there is no problem, I can understand that. However, if you ordered yours AFTER me but I'm still being "processed" then that would suck and would be a total letdown by EA Store.

I pre-ordered my standard 360 copy on October 21st. I pre-ordered the PC CE on November 19th, and then I pre-ordered another PC CE for a friend of mine December 12th. All three have shipped.

[DocSun]

Majestic did you call like i mentioned in the other topic. I called thismorning too and I am still processing. They keep saying they are waiting for payment from my credit card but nothing happens I get nothing from my bank saying pending. So all they say to me is wait and hopefully it will go through.



Personaly I think the EA store is totaly screwed up. I am ordering a backup from my local gamestop and if they still havent processed my **** by midnight relase monday im canceling my order and never ordering from EA again

[Luder09]

Pre-ordered Nov 8th, game is inbound, should probably get it Monday. Ended up getting DAO on the Monday before release as well. Only 2 more sleeps! =D

[Zayin]

I pre-ordered my PC copy of the Collector's Edition on Dec 16 from the EA Store. I got my email saying my order was shipped at 2 AM this morning.

[TuringPoint]

How do you call them? They don't seem to list any phone number on their site.

I'm not seeing any confirmation of any sort either.  I contacted them a while back, but without any way to look at our orders, how do I know what's going on?

Modifié par Alocormin, 23 janvier 2010 - 09:32 .

[BlackwindTheCommander]

Alocormin wrote...

How do you call them? They don't seem to list any phone number on their site.

I'm not seeing any confirmation of any sort either.  I contacted them a while back, but without any way to look at our orders, how do I know what's going on?

Took me forever to find it too.
Here is the number for EA Customer support. 1-650-628-1001

Chances are they'll put you on hold. I was waiting for a real person for about an hour, but it proved really helpful.

[TuringPoint]

I know I'm cancelling if they screw this up.

[TuringPoint]

Well, the customer service guy is going to "push" my order through. So, it works.

[troyk890]

Dec. 8th