5 réponses à ce sujet

[Kapsejs]

Hi! I haven't been able to upload my Dragon Age characters to BSN since 2011-04-05. When I go to Profile Diagnostics it shows the error message Invalid persona/game combination, and if I should try to delete a character it shows the message Unable to connect to the online storage servers.

 

The reason for this is probably that I changed the name of my Xbox live gamertag a while ago. I have some old characters uploaded, those that were uploaded back before I changed my name, but nothing has been updated since I changed my gamertag. I have been playing since then with the option to 'Upload characters' marked.

I know that it can take a while for a characters progress to be uploaded to BSN, and this is not the issue. 

 

I have gone to ea.com and swapped my Default persona to my new gamertag (HowBadCanItGet) but the error message on BSN still show Invalid persona/game combination.

 

Does anybody know how to solve this or who to turn to? I was chatting with an EA employee who gave me the advice to unregister/re-register my games on the BSN, but it didn't help. 

[Jesse Reid]

Is it working now?

[Jesse Reid]

Should be fixed now.

Note, that changing your Gamertag shouldn't be a problem on the Keep, just for the BSN.

[Jesse Reid]

The script that is renaming the broken personas is running right now and should be completed very soon if not already.

I've cleaned out our local database cache of personas so if you try to sync your account from the BSN profile page it should work properly again. I believe you will need to do that before checking the profile diagnostics page.

[Jesse Reid]

You can edit your Keep world state without importing data from DAO and DA2. Not being able to import your old heroes will not impact you in the game if you edit your tapestry first to match what you had before. Please see the Keep FAQ:
http://forum.bioware...-age-keep-faqs/

[Jesse Reid]

If you check out the Keep forum categories there is more information about this.