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Help a Fellow Keeper: Common Issues/Ask a Question


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#3001
Devil's Avocado

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Hello,

 

I have some issues with DLC both for DAO and DA2.

 

DAO:

1) Feastday combo pack

 

I bought it from Origin.

It doesn't shown at BSN account and as unlock downloadable content in game itself

 

 

 

DA2:

1) Signature Edition Rewards

2) All-Class Item Pack

3) All-Class Item Pack2

 

I bought all from Origin.

My account Origin, BSN and Dragonage2 game itself see all three items as unlocked.

 

 

 

I raported this issues with Dragonage Keep Bug tool too.

You need to delete those images of the Keep, we're not allowed to post any images even on here. It's a known issue that DLC isn't showing up for people, including myself.



#3002
_Bladefury

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This is a closed forum ... so access to this topic got only people with NDA signed

But I've changed my post just in case ;S



#3003
Setiweb

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This is a closed forum ... so access to this topic got only people with NDA signed

But I've changed my post just in case ;S

I can sympathize with that view.  To have access to one is to have access to both.  However IMO the devs may be worried that somebody may be ignorant enough to host the images on a site viewable by the general public so it's just a broad based DON'T.



#3004
Kallimachus

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Is the Keep working for everyone? Because when I try to log in all I get is the message: "Sorry, something went wrong. We're looking into this." And it's been like that for at least 36 hours now...



#3005
Ye Elder Geeke

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Is the Keep working for everyone? Because when I try to log in all I get is the message: "Sorry, something went wrong. We're looking into this." And it's been like that for at least 36 hours now...

 

Yes, same here.

 

On that screen, just edit the URL in the browser tab, removing everything after "dragonagekeep.com/", then hit enter. Goes to the right page, and you're logged in.


  • Kallimachus et Grieving Natashina aiment ceci

#3006
somebodysomewhere

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Does anyone have a problem with the 'give feedback' button.  I click it and nothing happens :/  I also get a 'internal server 500' error when I log in, but the keep seems to work fine after I've clicked ok...



#3007
Devil's Avocado

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Does anyone have a problem with the 'give feedback' button.  I click it and nothing happens :/  I also get a 'internal server 500' error when I log in, but the keep seems to work fine after I've clicked ok...

Make sure you disable any ad blockers or script blockers you may have installed on your browser, that's preventing the feedback button.



#3008
Helios969

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I have a general question for all.  Are people able to access their Dragon Age: Origins characters from the player profile page?

 

When I click on the Dragon Age Origins - PC link I get "Website cannot display the page" HTTP 500.

 

Dragon Age II link works fine and shows my characters.  Can't help but wonder if this is causing the "Oops" message I get when first enter the keep (which is an error 500 internal server error message.)  Which is probably also why half my DAO characters are missing from the Keep.  All my DA2 characters show up...and still able to create my world states so it's not a major impediment.

 

Others experiencing this issue?



#3009
Dzaka

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So this is something I haven't seen anyone else post about before. Prior to being accepted into the beta and all the sync bugs, all of my DA2 save files were fine. Now, however, when I try to load the save for the Hawke I want to make sure is used, it tells me the save file is corrupt.

 

So far, I have tried loading from an older auto-save and playing through to the end, and even saving just before the final battle. No problem saving, but when I tried loading the auto-save for post-campaign (so I could have a hard save), it said the file was corrupt. And then when I tried loading that end-game hard save, it said that one was corrupt too.

 

Has anyone else had this problem? Could it be due to my still having that Hawke loaded as my choice for the Tapestry?



#3010
Devil's Avocado

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So this is something I haven't seen anyone else post about before. Prior to being accepted into the beta and all the sync bugs, all of my DA2 save files were fine. Now, however, when I try to load the save for the Hawke I want to make sure is used, it tells me the save file is corrupt.

 

So far, I have tried loading from an older auto-save and playing through to the end, and even saving just before the final battle. No problem saving, but when I tried loading the auto-save for post-campaign (so I could have a hard save), it said the file was corrupt. And then when I tried loading that end-game hard save, it said that one was corrupt too.

 

Has anyone else had this problem? Could it be due to my still having that Hawke loaded as my choice for the Tapestry?

 

Maybe your file got corrupt for other reasons? Having that save file's data being uploaded shouldn't affect the performance of the file itself.

Sounds like an issue to contact the devs directly.



#3011
hazmatzak

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Does anyone have a problem with the 'give feedback' button.  I click it and nothing happens :/  I also get a 'internal server 500' error when I log in, but the keep seems to work fine after I've clicked ok...

 

Which button, exactly? At the top of the screen is "Beta Feedback". Clicking that shows a three-item menu below; the top item is "Submit Feedback". That opens a small centered panel with "Specific Feedback" and "Generic Feedback". All four buttons do something for me.



#3012
Dzaka

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Maybe your file got corrupt for other reasons? Having that save file's data being uploaded shouldn't affect the performance of the file itself.

Sounds like an issue to contact the devs directly.

 

I suppose, but wouldn't deleting the old auto-save and save files that were originally corrupt, then making fresh ones fix the issue?

 

Gonna switch Hawkes in the Tapestry, wait a few hours, then try loading/saving again.



#3013
Ieldra

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I have the problem that I can't login. It says "Sorry, something went wrong. We're looking into this. Happens in Firefox and IE. Does anyone know what's wrong here?



#3014
Devil's Avocado

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I have the problem that I can't login. It says "Sorry, something went wrong. We're looking into this. Happens in Firefox and IE. Does anyone know what's wrong here?

I've seen some people mention to edit the URL in the tab to just DragonAgeKeep.com and remove anything else.



#3015
Navoletti

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each time that i start a cinematic in the game with the voice of varric the screen in the part of flemeth and morrigan encounter is grey and i only listen the voices.

 

 

 

other dude is what happen with the sync,i have the versión free of dragon age origins(weekend of origin)and my characters not appear...

 

 

i need finish other time the ending or what?i need upload the carácter in social bioware network?



#3016
Ieldra

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I've seen some people mention to edit the URL in the tab to just DragonAgeKeep.com and remove anything else.

Yes, that worked. Thanks.



#3017
Devil's Avocado

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each time that i start a cinematic in the game with the voice of varric the screen in the part of flemeth and morrigan encounter is grey and i only listen the voices.

 

 

 

other dude is what happen with the sync,i have the versión free of dragon age origins(weekend of origin)and my characters not appear...

 

 

i need finish other time the ending or what?i need upload the carácter in social bioware network?

There's a backlog of over day, you just need to be patient and they should appear soon enough.



#3018
DelilahUnknown

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Hello,

 

I have both games and DLC's on my Xbox 360. I'm trying to load another character so they may be seen in the Keep but whenever I try to sign in to the DA server on my Xbox (it is connected to the internet) it says the servers are no longer available. I'm pretty sure perhaps a month or less ago I was able to sign in. Anyone else having this trouble or know why it's happening? 



#3019
revan017

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I don't know if it's just me but in the "Landsmeet" section, everytime I click on Alistair and Anora ruling together, the Keep crashes. Is it just me or is it a known issue? Checked that thread but nothing..



#3020
Devil's Avocado

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Hello,

 

I have both games and DLC's on my Xbox 360. I'm trying to load another character so they may be seen in the Keep but whenever I try to sign in to the DA server on my Xbox (it is connected to the internet) it says the servers are no longer available. I'm pretty sure perhaps a month or less ago I was able to sign in. Anyone else having this trouble or know why it's happening? 

Just keep on trying, I was able to connect earlier today
 

 

I don't know if it's just me but in the "Landsmeet" section, everytime I click on Alistair and Anora ruling together, the Keep crashes. Is it just me or is it a known issue? Checked that thread but nothing..

Report it in the feedback, the Keep has been acting a bit buggy over the last two days.


  • DelilahUnknown aime ceci

#3021
Navoletti

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and the cinematic is a bug or is my internet explorer?

 

 

i only see the part cinematic of felemth morrigan encounter and the screen is off.



#3022
L. Han

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Is there a way to adjust the volume without resorting to the system's settings? If not, it would be nice to have an audio slider.



#3023
Navoletti

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in explorer the cinematic not work complete.

 

 

Firefox  work good.

 

sync for dragon age origins hero not work?

 

 

what is the process for upload the charácter?i need the patch 1.05?



#3024
DelilahUnknown

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Just keep on trying, I was able to connect earlier today

Finally got in! Unfortunately a lot of the info still isn't seen on my bioware but I'll just beat it with a bat for awhile until it does. There are characters I've long since deleted popping up in the Keep and the recent ones not showing for DAO and then only one out of 5 popping up for DA2. 

 

*waves staff around, hoping for magic*



#3025
Celedia

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Not sure if this si the appropriate topic, but I'd like to share 2 things:

 

a) the awesome part:

-I really love Varric's animated narrative. It's a completely unnecessary, but absolutely wonderful feature that I enjoy replaying with diverse options :)

-Most significant decisions have all options available. For instance, the Anvil of the Void isn't just a Branka or Caridin choice, but also allows for the option of siding with Branka and then convincing her not to use the anvil. This is just one of the many examples. :)

 

B) what I feel could be added to improve DA Keep

-the option for more than one romance option in DAO. My personal favourite was the one where lady Cousland was married to Alistair, but actually lived in a menage a trois with Leliana. Considering DAO allowed for up to 3 simultaneous relationships, I believe this should be acknowledged, unless it was unintentional. Even if the latter was the case, DA Keep should take note of which characters the player pursued romances with, even if they broke it of later - such as for instance whether the Warden slept with Leliana, Zevran and Isabella, or not.

-the conclusions of the Arl of Redcliffe quest could have more options regarding to how the showdown with the Lust demon went. For instance who went into the Fade: I imagine it being rather relevant if it was Jovan or the Warden, and if the latter, then what choice did they make, including all the deals the demon offers, as well as the option of intimidating it for a boon, then defeating it regardless.

-The Return to Ostagar DLC and whether Cailan's armour, shield and Maric's sword were recovered, as well as whether the Cailan-Celene correspondence was uncovered or not.

 

Keep up the good work BioWare, I think DA Keep is amazing so far, and I really look forward to seeing it complete :)