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Help a Fellow Keeper: Common Issues/Ask a Question


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#3926
DAJB

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So it's been about, let's see, two weeks or so now since the Career section added in that option to report tiles not unlocked that should be; right? Well I did just that likely the day of the implementation of this system, and after checking back a few times after I reported the tiles, nothing has changed. I still see the same old "We are looking into this for you. Check back soon for an update." When exactly does "soon" mean was my first question, my second is being able to unlock tiles on my own. I noticed I could do this with some rewards, and I got worried I might have messed up and now I won't be able to unlock those other ones.

 

I do hope I come back "soon" and see that the tiles have indeed been unlocked, which should be easy for the DA guys to do since they can correspond the achievements I have from those DLCs and Rewards as a way of cross checking.

 

I know in the long run it won't make a nug of a difference, but it's more the feeling I get upon seeing everything correctly set. Even if those DLC and Reward tiles mean nothing to Inquisition, they mean something to me.

There's no official word on this, as far as I know, but since syncing achievements won't affect DA:I, I think it's reasonable to assume that the team are focusing on the things that will. Issues like this are probably in the post-launch to-do pile!



#3927
Kantr

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Plus the fact that the old games don't talk very well to the LBSN .



#3928
exile1478

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Two questions really.

 

Is there a way to delete heroes out of the Keep? After syncing I have 6 copies of the same character. If there isn't currently one maybe if should be added.

 

Secondly, If I play through DAO and DAII again now will I be able to sync these new characters? This especially applies to DAO as the servers do not appear to be active any more. I know importing my specific character isn't actually essential but it would be nice to have them here after spending so much time with em in game.

 

 



#3929
DinX64

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Two questions really.

 

Is there a way to delete heroes out of the Keep? After syncing I have 6 copies of the same character. If there isn't currently one maybe if should be added.

 

Secondly, If I play through DAO and DAII again now will I be able to sync these new characters? This especially applies to DAO as the servers do not appear to be active any more. I know importing my specific character isn't actually essential but it would be nice to have them here after spending so much time with em in game.

No, there is no way to delete characters at the moment, they have said they are looking into it.

 

Yes you can sync new characters into the keep. All you have to do is boot up the game, sign in at the main menu of each game, and load up a save or create a new character, play for about an hour and the character should upload to the keep.



#3930
AshenEndymion

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Secondly, If I play through DAO and DAII again now will I be able to sync these new characters? This especially applies to DAO as the servers do not appear to be active any more. I know importing my specific character isn't actually essential but it would be nice to have them here after spending so much time with em in game.

 

I'm assuming you play DAO on a console?  I have similar issues with being unable to connect to EA's servers at random...  Sometimes retrying to connect works, sometimes restarting the game works, sometimes restarting the console works, sometimes nothing works for a day...  I haven't heard of a "fix" to it, but can only comment that persistence is the only solution.

 

If you play DAO on the PC, however, it should connect to your Origin account without issue(so long as you are connected to the internet)...

 

But to answer your question:  Yes.  So long as you're connected to your Origin account, new characters should sync into the Keep(but I believe you'll have to redo the startup sequence).



#3931
Kantr

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Two questions really.

 

Is there a way to delete heroes out of the Keep? After syncing I have 6 copies of the same character. If there isn't currently one maybe if should be added.

 

Secondly, If I play through DAO and DAII again now will I be able to sync these new characters? This especially applies to DAO as the servers do not appear to be active any more. I know importing my specific character isn't actually essential but it would be nice to have them here after spending so much time with em in game.

You could try to recreate them in the standalone Character Creator



#3932
exile1478

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Console? what's a console? I play on PC, It's just that DAO is an old game now in the PC world and the servers are a bit touchy,

 

But the answers are great and very helpful. Thanks Peeps

 

Hope they get that delete option in soonish. I know its not hugely important but it would help tidy things up.



#3933
Pathalone

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Can we also load our preferred world state into the pre-load or do we have to wait for "launch" ?



#3934
Kantr

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You have to wait for launch to download the exported WorldState



#3935
Pathalone

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@ Kantr: Thanks, I suspected as such. *sigh*



#3936
ragnarok0609

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You have to wait for launch to download the exported WorldState


Are you saying it wont work with ea access 6 hrs version ? Right now my world state is not showing up in the game.

#3937
Ranadiel Marius

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Are you saying it wont work with ea access 6 hrs version ? Right now my world state is not showing up in the game.

It works for EA access.

#3938
physmom

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The updated The Keep now shows 
"You are currently entering The Keep as:  (my email address), connected personas Xbox: 0  PlayStation: 0  PC: 1."

I can't find a way to toggle my personas.  I've already put in all my decisions and exported to DAI via the Tapestry.  Will I still be able to import all my decisions into my game on PS4?  How can I tell The Keep that I want to play the game on PS4, as opposed to PC?



#3939
DinX64

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The updated The Keep now shows 
"You are currently entering The Keep as:  (my email address), connected personas Xbox: 0  PlayStation: 0  PC: 1."

I can't find a way to toggle my personas.  I've already put in all my decisions and exported to DAI via the Tapestry.  Will I still be able to import all my decisions into my game on PS4?  How can I tell The Keep that I want to play the game on PS4, as opposed to PC?

You need to go to the origin website to attach your PSN to your Origin account(That way you can use your world states on PS4)

 

Found some steps for you:

Try this:

Step 1 - Go to www.ea.com
Step 2 - Click on 'Login' in the upper right corner, if you are already logged in, log out.
Step 3 - Now the login form pops up, ignore the textfields and click the PSN button below
Step 4 - A new window pops up that allows you to login with your PSN account.
Step 5 - Now that the EA Server knows that you are the owner of this PSN account and if you already have an EA account you can now login to connect both accounts. In case you don't have an EA/Origin account yet, simply click the link on the right side to create one.


If you still can't get it to connect speak with a game advisor here who can manually connect them: 
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.



#3940
AshenEndymion

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The updated The Keep now shows 
"You are currently entering The Keep as:  (my email address), connected personas Xbox: 0  PlayStation: 0  PC: 1."

I can't find a way to toggle my personas.  I've already put in all my decisions and exported to DAI via the Tapestry.  Will I still be able to import all my decisions into my game on PS4?  How can I tell The Keep that I want to play the game on PS4, as opposed to PC?

 

The "personas" that it is reading are all the accounts, across all platforms, that are tied to the Origin account that is logging into the Keep...

 

If it is saying "Xbox 0 Playstation 0 PC 1", it means that, at present, you have no PSN account linked to the Origin account you are using.  You can still load up a world state into a PS4 version of the game...  You will just need to link your PSN account to your Origin account first.  And DAI will ask you to do this by asking you to sign in to your Origin account when you first start up DAI on the PS4...


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#3941
Kantr

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Are you saying it wont work with ea access 6 hrs version ? Right now my world state is not showing up in the game.

If you had mentioned EA access in your first post. I would have given you a different answer



#3942
physmom

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The "personas" that it is reading are all the accounts, across all platforms, that are tied to the Origin account that is logging into the Keep...

 

If it is saying "Xbox 0 Playstation 0 PC 1", it means that, at present, you have no PSN account linked to the Origin account you are using.  You can still load up a world state into a PS4 version of the game...  You will just need to link your PSN account to your Origin account first.  And DAI will ask you to do this by asking you to sign in to your Origin account when you first start up DAI on the PS4...

Great!  I hoped it was something like that.  TYVM.  Can't wait for Tuesday.



#3943
ShadesX1

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So tapestry is telling me to load my world state into inquisition, did that. Does anyone know how many world states we can have loaded up at once? I know we're permitted 10 world state slots; but how many of those can be imported into dragon age Inquisition at a time? I'm asking cause I figure I may be making multiple games to start.



#3944
Ranadiel Marius

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So tapestry is telling me to load my world state into inquisition, did that. Does anyone know how many world states we can have loaded up at once? I know we're permitted 10 world state slots; but how many of those can be imported into dragon age Inquisition at a time? I'm asking cause I figure I may be making multiple games to start.

Only one world state is in the slot for loading into DAI at a time.

#3945
ShadesX1

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Only one world state is in the slot for loading into DAI at a time.

well that's annoying isn't it? Load up world state start game, quit game, load up other world state start new game, rinse and repeat



#3946
Devil's Avocado

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well that's annoying isn't it? Load up world state start game, quit game, load up other world state start new game, rinse and repeat

The average person isn't going to start 10 or even two games at once so it's not that much of a hassle. Beside, you get to use the CC over and over, who doesn't like that.



#3947
Avejajed

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Am I missing where the replay button is for the world state? The one that Varric narrates?



#3948
ShadesX1

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Am I missing where the replay button is for the world state? The one that Varric narrates?

well they seemed to have removed it from it's old spot, but click the world state button in the upper right corner, and whatever world state you have loaded up at that moment (since it doesn't list them anymore and simply has one open at a time) there is a play button there.


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#3949
Avejajed

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well they seemed to have removed it from it's old spot, but click the world state button in the upper right corner, and whatever world state you have loaded up at that moment (since it doesn't list them anymore and simply has one open at a time) there is a play button there.

 

Thanks!



#3950
ShadesX1

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Thanks!

No problem