Hello,
I am having a strange issue with The Keep and I was hoping someone would be able to help. I have searched for my issue and looked at the FAQs but I can not find anyone with my exact issue. Apologies if this is a common occurrence but I have failed to find it.
Before starting DA:I I successfully imported my characters from DA:O and DA2 to The Keep and spent some time setting my choices in the tapestry. I then saved the changes (it said the import was ready for Inquisition and showed a green check mark) and started a new game in Inquisition, successfully importing my data from the Keep (the date was correct).
However, when I went back to The Keep after playing for a while and checked the world state contained in my savegame, I saw that my Ferelden Warden had changed; all my choices were as I had set them, but the Warden was a default one called Neria Surana instead of mine. I think the Hawke that appears might be different to mine too, but I am not sure as I did not change Hawke's name or portrait in DA2; however, I recall my imported Hawke wearing armor in his portrait and the new one did not.
I have since tried starting a new game in DA:I while making sure my world state was locked in The Keep and the same thing happens.
This is what my Keep currently shows:

It is in Spanish but should be recognizable. After importing this Keep world state to the game, exiting and checking the saved game world state this is what I see:

As you can see, the mage is completely different, and if you look closely at Hawke's neck you'll notice he's not wearing the same equipment. The choices, however, are unchanged.
Is there anything I am doing wrong here?
Thank you in advance.