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Help a Fellow Keeper: Common Issues/Ask a Question


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#601
crowskin

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So I've got a bunch of characters imported at the legacy site & a bunch of DLC that came with the Ultimate Edition, and none of it will sync.  I tried a bunch of steps that people suggested last night, made sure my characters from Origins were all appearing at the legacy forum, and none of it is working in the Keep.  

 

I might try back in a couple of weeks, but so far, I find the Keep very disappointing.

 

It's worth noting again that this is a beta. It will have lots of bugs and issues--because that's what a beta is for, to find these problems and fix them. It's fine to think the Keep isn't the bees knees when it's public and done with, but don't judge something that's not even finished. 

 

In the long run, for at least DAI purposes, syncing doesn't even matter. Your Warden or Hawke won't show up in DAI based on what's imported from your BSN account. What goes into DAI is the choices you manually make in the Keep and if there's a CC for Hawke later, that will probably be in the game itself.


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#602
IssackHawkeFTW

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Is the update up, and if so what does it exactly entail?



#603
King Cousland

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Is the update up, and if so what does it exactly entail?

 

It isn't up just yet, no. 

 

It will clean out some bugs, add a few more choices and add the ISS (a cinematic summary of your decisions narrated by Varric's VA, Brian Bloom).



#604
Darth Krytie

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Is the update up, and if so what does it exactly entail?

 

It's like 530am in Edmonton. So, no. Not yet. They'll make a post when they update. It'll  be linked in the top and listed in news and announcements section of the Keep forum.


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#605
raupy

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Sorry, I've got another question regarding the syncing. The Keep recognises my promotional content & unlocks that are listed under "registered game content" on the LBSN sites but doesn't recognise the DLC I bought on the PS3 (GoA, Legacy, Mage Item Pack etc.). Now I noticed the DLC isn't listed under registered content on the site at all, and I'm wondering if it is supposed to do so and if that could be the reason why my DLC won't sync? Because the ME3 DLC shows up on this site... got me wondering.

 

Again, sorry to further delve into the syncing topic... I checked out the guides but didn't find anything specific about that and my Hawkes & achievements on the LBSN are properly synced with the Keep, just the DLC won't show up even though my characters are shown wearing DLC armor. Wardens & achievements from Origins aren't syncing either but that's the common issue and I'll be patient about that.


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#606
Guest_OneMoonCircles_*

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Sorry, I've got another question regarding the syncing. The Keep recognises my promotional content & unlocks that are listed under "registered game content" on the LBSN sites but doesn't recognise the DLC I bought on the PS3 (GoA, Legacy, Mage Item Pack etc.). Now I noticed the DLC isn't listed under registered content on the site at all, and I'm wondering if it is supposed to do so and if that could be the reason why my DLC won't sync? Because the ME3 DLC shows up on this site... got me wondering.

 

Again, sorry to further delve into the syncing topic... I checked out the guides but didn't find anything specific about that and my Hawkes & achievements on the LBSN are properly synced with the Keep, just the DLC won't show up even though my characters are shown wearing DLC armor. Wardens & achievements from Origins aren't syncing either but that's the common issue and I'll be patient about that.

I have exactly the same problem regarding DLC (although I'm on the 360).  My guess would be that there's an older syncing problem specific to the Dragon Age servers (I've noticed some inaccuracies in character profiles on LBSN that lend weight to that), but I don't know for certain.  I'm sure the devs are aware of these things, though, and will fix them if they can. :)


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#607
The Elder Fool

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Is the Keep currently unavailable? When I go to the site I can't access it.

#608
DameGrace

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Is the Keep currently unavailable? When I go to the site I can't access it.

 

I would have yelled "MAYBE THEY ARE UPDATIIIING?!!!!" but it's working for me, so, no idea, really. 



#609
Larx Shallow

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Sorry, I've got another question regarding the syncing. The Keep recognises my promotional content & unlocks that are listed under "registered game content" on the LBSN sites but doesn't recognise the DLC I bought on the PS3 (GoA, Legacy, Mage Item Pack etc.). Now I noticed the DLC isn't listed under registered content on the site at all, and I'm wondering if it is supposed to do so and if that could be the reason why my DLC won't sync? Because the ME3 DLC shows up on this site... got me wondering.

 

Again, sorry to further delve into the syncing topic... I checked out the guides but didn't find anything specific about that and my Hawkes & achievements on the LBSN are properly synced with the Keep, just the DLC won't show up even though my characters are shown wearing DLC armor. Wardens & achievements from Origins aren't syncing either but that's the common issue and I'll be patient about that.

Currently syching for Wardens and Hawkes as well as the DLCs for both Origins and DA2 is not available at this point. Syching has been the major issue. It will be resolved soon. Try troubleshooting the ones that were not recognized on Keep and later on when they do the next update or ones in the future that syching will be fixed! :D



#610
The Elder Fool

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Works now.

#611
Schnurpel

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Is the Keep currently unavailable? When I go to the site I can't access it.

 

For me it´s working.

Trying to re-do my Alistair bug from yesterday ... it shows up, but I want to make sure in what situation it comes.



#612
raupy

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Currently syching for Wardens and Hawkes as well as the DLCs for both Origins and DA2 is not available at this point. Syching has been the major issue. It will be resolved soon. Try troubleshooting the ones that were not recognized on Keep and later on when they do the next update or ones in the future that syching will be fixed! :D

 

Oh I know about the issues, I was just worried whether it will show up in the Keep after they are resolved if they aren't on the registered content site, since that doesn't directly involve the Keep. Oh well but I should probably wait until they found a solution and then try again, no point in going on about it when they are still working on it. Thanks to y'all anyway c:



#613
Kantr

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They probably should have put up an announcement that there was no update yet. As posts get buried and people don't check



#614
DragonRacer

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They probably should have put up an announcement that there was no update yet. As posts get buried and people don't check

 

That would seem a bit odd and redundant, though, since they put up announcements when they DO update.

 

So, it would be logical to assume nothing has been updated until and unless an official announcement post gets pinned to the top saying it's been updated... as they have done for every update in the past. Instead, people are running around on assumptions instead of just waiting for official announcement of an update (or clicking on "show BioWare posts only", which would show Renata's post saying the update was still pending).


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#615
shedevil3001

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i was just about to ask where on the closed beta forum would the update get announced, sorry if thats a dumb question, newb here still trying to learn all this



#616
Reverendtrigster

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They probably should have put up an announcement that there was no update yet. As posts get buried and people don't check

 

All that will do is encourage the same people to repeatedly post something like "so *when* exactly are we expecting the update?" ;)


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#617
Kantr

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All that will do is encourage the same people to repeatedly post something like "so *when* exactly are we expecting the update?" ;)

Hm. Good point.

 

Anyone else getting a 500 error on the debug thingy?



#618
Ieldra

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Oh I know about the issues, I was just worried whether it will show up in the Keep after they are resolved if they aren't on the registered content site, since that doesn't directly involve the Keep. Oh well but I should probably wait until they found a solution and then try again, no point in going on about it when they are still working on it. Thanks to y'all anyway c:

The decisions should be available regardless of whether you have the DLC, or so I've been told. Most DLC decisions didn't show up in the Keep for me, too, until I switched to Chrome.



#619
NessCraig

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I am as well. I have big hopes what is behind that bug! ;)

 

(DA O Heroes maybe?!



#620
Devil's Avocado

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I've got two 'custom' Wardens showing up in the Keep that aren't on my profile at the Legacy site, even under the Profile Diagnostic tab. I'm pretty sure they're characters I made quickly four or five years ago (to check stuff from the Origin stories) and then immediately deleted. If so, however, they have weird portraits. I think I just went with the default options when I made junk characters, but now I have a 'Daylen Amell' who looks like a female elf, and an 'Elissa Cousland' who appears to be an old bearded dude.

 

Given that they aren't visible on the legacy site under the characters tab or profile diagnostics, is there any way to delete them? Where did the Keep even pull the data from if they don't have any files uploaded at the BSN? Not sure if I should report this as a bug or not, since I know that synching is kind of a mess right now anyway.

 

Almost sound like it pulled information from the forbidden muck that is the hidden deleted web code, which doesn't truly delete, it just get's saved on top. If there isn't an excellent example why necromancy isn't a good thing, it's this one. :P

 

*sits patiently waiting for the update*



#621
NessCraig

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JK... not that. 



#622
Dabrikishaw

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Is this while having a world state open in which you had one of the deleted Hawkes selected as your DA2 hero in the tapestry? If so it's probably the same bug I had. Basically if you had a custom Hawke selected as hero and then deleted the Hawke from the legacy site, when you go to change Hawke or resync it breaks the DA2 section of that world state. The only way to fix it that I've found is to completely delete that world state and make a new one.

Yeah that's it. Thanks for the help. I have 3 world states to delete now.



#623
Kantr

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I cant delete world states. I know that for some 5 world states aren't enough, but for me 3 is more than enough


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#624
DV-01

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Do the Beta World States get reset when the game goes live?



#625
Kitsune

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Hello, everyone! I just got to the Keep and already have some problems.

 

I already know why my Wardens aren't uploading (DA2 persona issue apparently) ... But my Hawkes aren't uploading properly either (the choices I made are mostly wrong).

Is it a common issue?