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Help a Fellow Keeper: Common Issues/Ask a Question


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#626
Durhon

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Hello, everyone! I just got to the Keep and already have some problems.

 

I already know why my Wardens aren't uploading (DA2 persona issue apparently) ... But my Hawkes aren't uploading properly either (the choices I made are mostly wrong).

Is it a common issue?

 

Choices don't import.



#627
Kitsune

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Choices don't import.

Oh, thx a lot!



#628
rfL -

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Hello, everyone! I just got to the Keep and already have some problems.

 

I already know why my Wardens aren't uploading (DA2 persona issue apparently) ... But my Hawkes aren't uploading properly either (the choices I made are mostly wrong).

Is it a common issue?

The Keep does not import any of the choices you made. For every world state you create a default tapestry is given and then you must pick your choices from there.



#629
Andraste_Reborn

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Do the Beta World States get reset when the game goes live?

 

I believe so, yes. When the Keep goes live, all the beta world states will be deleted.



#630
Annihilator27

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Did they add those new choices from the twitch stream to the beta?



#631
The Bear Muse

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Did they add those new choices from the twitch stream to the beta?

 

They'll be in the next build, whenever that goes live.



#632
waitwhat

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The choices don't import in Beta or will they never import even in the final product? Not that I'd mind too much, at least I get to import something.

 

Anyway, I've noticed a two things that I was wondering if people could help me with, the first one being MAJOR.

 

- None of my Origins data is being imported, it says it can't detect it. On the Bioware Social website, it says that my copy of Origins is registered to the same account, but it's acting weird there too. The only characters that are showing up are one version of Leliana (I guess from the DLC) and three versions of one Warden I made. On the actual game, I have several Wardens that aren't showing up on that website, and none of the Wardens or data (including all my trophies) are being imported into Keep.

 

- When trying to recreate my favorite Origins playthrough, for some reason it won't let me romance Alistair and have my Warden rule with him. Obviously my Warden is a female human noble, but when I select the "Alistair and Warden" rule option, it says I have to change the romance from "Romanced Alistair" to "Romanced Nobody". Is this a glitch? I know it's Beta and that's what we're here to find, not sure if I should report it, though.



#633
King Cousland

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The choices don't import in Beta or will they never import even in the final product? Not that I'd mind too much, at least I get to import something.

 

Anyway, I've noticed a two things that I was wondering if people could help me with, the first one being MAJOR.

 

- None of my Origins data is being imported, it says it can't detect it. On the Bioware Social website, it says that my copy of Origins is registered to the same account, but it's acting weird there too. The only characters that are showing up are one version of Leliana (I guess from the DLC) and three versions of one Warden I made. On the actual game, I have several Wardens that aren't showing up on that website, and none of the Wardens or data (including all my trophies) are being imported into Keep.

 

- When trying to recreate my favorite Origins playthrough, for some reason it won't let me romance Alistair and have my Warden rule with him. Obviously my Warden is a female human noble, but when I select the "Alistair and Warden" rule option, it says I have to change the romance from "Romanced Alistair" to "Romanced Nobody". Is this a glitch? I know it's Beta and that's what we're here to find, not sure if I should report it, though.

 

I wouldn't expect choices to import in the final product.

 

As you may have seen, there are still some syncing issues. I'd hang on until the next update or until such a time as a member of the Keep team can address this - in the meantime, file a bug report.

 

Similarly, a lot of users are reporting bugs around Alistair choices. My advice would be that whenever you encounter something like this, file a bug report. That's what we're here for, after all.



#634
Durhon

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The choices don't import in Beta or will they never import even in the final product? Not that I'd mind too much, at least I get to import something.

 

Anyway, I've noticed a two things that I was wondering if people could help me with, the first one being MAJOR.

 

- None of my Origins data is being imported, it says it can't detect it. On the Bioware Social website, it says that my copy of Origins is registered to the same account, but it's acting weird there too. The only characters that are showing up are one version of Leliana (I guess from the DLC) and three versions of one Warden I made. On the actual game, I have several Wardens that aren't showing up on that website, and none of the Wardens or data (including all my trophies) are being imported into Keep.

 

- When trying to recreate my favorite Origins playthrough, for some reason it won't let me romance Alistair and have my Warden rule with him. Obviously my Warden is a female human noble, but when I select the "Alistair and Warden" rule option, it says I have to change the romance from "Romanced Alistair" to "Romanced Nobody". Is this a glitch? I know it's Beta and that's what we're here to find, not sure if I should report it, though.

 

If you are getting the invalid persona type issue, the team is working on fixing it. They created a script and tested it on around 20 people to fix the personas, I was one of them as it worked so the problem should be fixed soon.



#635
JohnstonMR

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Ran into an issue that *might* be unique:  I have two versions of DA:O; one on my Mac and one on my Xbox360.  The 360 one is the primary, but it seems the Keep is only syncing with the one on my Mac, which doesn't have a lot of the DLC that is present on my Xbox.  



#636
ThedosianExpat

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The choices don't import in Beta or will they never import even in the final product? Not that I'd mind too much, at least I get to import something.

 

Anyway, I've noticed a two things that I was wondering if people could help me with, the first one being MAJOR.

 

- None of my Origins data is being imported, it says it can't detect it. On the Bioware Social website, it says that my copy of Origins is registered to the same account, but it's acting weird there too. The only characters that are showing up are one version of Leliana (I guess from the DLC) and three versions of one Warden I made. On the actual game, I have several Wardens that aren't showing up on that website, and none of the Wardens or data (including all my trophies) are being imported into Keep.

 

- When trying to recreate my favorite Origins playthrough, for some reason it won't let me romance Alistair and have my Warden rule with him. Obviously my Warden is a female human noble, but when I select the "Alistair and Warden" rule option, it says I have to change the romance from "Romanced Alistair" to "Romanced Nobody". Is this a glitch? I know it's Beta and that's what we're here to find, not sure if I should report it, though.

That's the only conflict it shows you? Nothing about Morrigan's baby or sparing Loghain or anything? That definitely sounds like a bug that should be reported.



#637
Schnurpel

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- When trying to recreate my favorite Origins playthrough, for some reason it won't let me romance Alistair and have my Warden rule with him. Obviously my Warden is a female human noble, but when I select the "Alistair and Warden" rule option, it says I have to change the romance from "Romanced Alistair" to "Romanced Nobody". Is this a glitch? I know it's Beta and that's what we're here to find, not sure if I should report it, though.

 

I found similar problems and reported at the Feedback button. When I selected "Morrigan has a baby with Alistair" Keep told me to "no romance to Alistair". I had to go back to romance options -> selected Alistair and then it worked. It´s pretty confusing ...

 

...quite similar with King options + Morrigans baby + Alistair romance. You have to switch between these options until it works. This should be fixed.



#638
waitwhat

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Yeah, I was able to eventually get the choices I wanted by changing the options in Companions relating to Alistair and the baby. There was definitely a bug at work here, so I reported it. Thanks for the help guys.


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#639
heatherfire

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Ran into an issue that *might* be unique:  I have two versions of DA:O; one on my Mac and one on my Xbox360.  The 360 one is the primary, but it seems the Keep is only syncing with the one on my Mac, which doesn't have a lot of the DLC that is present on my Xbox.  

I have the same problem, PC syncs, but I've not completed my game with that one character.  Xbox360 is the one with all my characters and achievement etc.  So that’s the one I really want syncing up.  Does this problem only exist if you have both PC and Xbox saves?  If you only have Xbox saves do they upload without issue?  I’m willing to delete my PC Character if that would help.



#640
Jakeul200493

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In regards to the syncing issues- all of my Wardens have synced to the Legacy BSN no problem, it's just the Keep that seems to be having trouble recognising that my DLC for both games, my DAO Wardens, and my DAO Achievements are actually in existence


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#641
N7_OmegaTyrant

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None of my Dragon Age: Origins Characters or Achievements for the 360 version are showing up. Yet the registered game content for Origins and everything for Dragon Age 2 is syncing fine. Tried going to my character page http://social.biowar...na_id=175773485 which I noticed something alarming it hasn't been updated since " Last updated 2009-12-05 16:35:09   "

I've created several new characters since that last update and those characters aren't represented on that page. I also am unable to perform the profile diagnostics. I never unchecked the boxes to upload gameplay/profile feedback.



#642
Evil_Jashinist

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My profile won't update with new Wardens and achievements, even though it actually says it updated itself recently (mainly thanks to my meddling with the game, reinstalling the latest patch etc) and thus will of course not show up in the Keep. In the case of my Hawkes I somehow ended up with two different profiles for PC; my current Hawkes (all but one) and achievements have shown up after a bit more meddling on the SECOND profile but not the first - and my Hawkes have not shown up in the Keep as custom Hawkes. But a bunch of my long-deleted ones that I scrapped DID appear, and ONLY in the Keep - not on my social.bioware page. Which I found more than a little strange.

Other than that I have encountered no issues with the Keep - it's all issues with synching data. I do hope this can be remedied - not because it is important to have that picture of my Warden but because to me it's important that my heroes get to keep their names where the default heroes always have different ones. If this moves over to say, codex entries in Inquisition; I will want to hear about my warden since this is he purpose of the Keep.



#643
Larx Shallow

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One thing i am curious about... I heard awhile back so it may no longer be true... that in the keep, if you read Asunder, Masked Empire, and Last Flight, that there would be an option saying did you read these books... that way when you import the game knows you are familiar with the books plot or something... was that just a rumor?



#644
Cypher Sama

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Hello New Keepers! FYI, here's a reference to known Keep issues. Also a link to the How To's and Tutorials section, which is really helpful. 

UPDATE: Syncing is currently down for maintenance, and may be for some time while we sort things out. We appreciate your patience and will let you know when it's back up. 

 

Although they might not be mentioned in our release updates, we’re aware of these issues and are working on resolving them: 

  • Plot and text inconsistencies (we're also still adding in new plots/fixing old ones as per your feedback!).
  • The bone pit dragon won't die.
  • Warden and Hawke images in Hero section are being adjusted to be more representative.
  • There are art bugs! They are slowly but surely being changed but if you see anything, please report via the Beta Feedback Tool.
  • If you don't clear your cache you might see the old grey images.
  • Searching for new friends doesn’t always return results.
  • It’s possible to create invalid World States by locking unapproved choices.
  • Not all custom heroes show up during hero selection.
  • Custom heroes may have incorrect avatar or class data.
  • Career unlock data doesn’t show up for all Origin accounts or personas.
  • The World State Manager doesn’t appear on iPads or Nexus devices.
  • The redesign creates usability and layout issues for mobile and tablet users.
  • Tapestry scaling may show as incorrect to anyone not using Chrome on a desktop computer.
  • Some text appears overlapping art tiles.
  • Various errors popping up in the Keep.

If you find any bugs or know of an issue not on this list, please report them to us using the Beta Feedback Tool!   :)


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#645
NessCraig

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I think we need to change the name of this thread to we know the wardens won't sync what else do you wanna tell us ;)
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#646
jtav

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You know what would be great? If we could just name Warden/Hawke in the Keep. I can't upload my Wardens to old BSN in the first place.


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#647
Kantr

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One thing i am curious about... I heard awhile back so it may no longer be true... that in the keep, if you read Asunder, Masked Empire, and Last Flight, that there would be an option saying did you read these books... that way when you import the game knows you are familiar with the books plot or something... was that just a rumor?

Thats just some random rumour. What happened in the books is a fixed state (and not all of it can go into inqui as they came out after the story was done), unlike what you did in last 2 games


You know what would be great? If we could just name Warden/Hawke in the Keep. I can't upload my Wardens to old BSN in the first place.


Use the feedback tool and let them know

Modifié par Kantr, 01 octobre 2014 - 08:09 .


#648
DragonRacer

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i was just about to ask where on the closed beta forum would the update get announced, sorry if thats a dumb question, newb here still trying to learn all this

 

When the update goes live, you will see a pinned thread show up near the very top of this forum, right under the area where it says "Feature Discussion".


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#649
RifuloftheWest

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Hi there! Just trying to get my bearings in the Dragon Age Keep.

 

Is there a way to change the a default hero's name within the Keep?



#650
ThedosianExpat

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Hi there! Just trying to get my bearings in the Dragon Age Keep.

 

Is there a way to change the a default hero's name within the Keep?

If you scroll three posts up from yours, you'll see people talking about this. It's not in the Keep; the developers are aware of the interest in it and they're considering it, but there's no clear answer right now as to whether or not it will ever be included.


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