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Help a Fellow Keeper: Common Issues/Ask a Question


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#651
shedevil3001

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When the update goes live, you will see a pinned thread show up near the very top of this forum, right under the area where it says "Feature Discussion".

thank you so much, i was a bit nervous about asking such a silly question, will keep an eye out for the update post :)


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#652
The Bear Muse

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thank you so much, i was a bit nervous about asking such a silly question, will keep an eye out for the update post :)

 

You're fine! That's a productive question to ask. :D


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#653
Boost32

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No update today?

#654
Lieutenant Kurin

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No update today?

We don't know. It was said we'd probably see it today, yesterday, but no update since then. They be squashing bugs, me bet.



#655
PunkRammy

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hey has anyone had this issue I gave a friend a keep code and he redeemed it but when he goes to sign the NDA the keep site just says beta sign ups are closed



#656
Reverendtrigster

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We don't know. It was said we'd probably see it today, yesterday, but no update since then. They be squashing bugs, me bet.

That or that damned dragon came back to life again! ;)


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#657
Devil's Avocado

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You know what would be great? If we could just name Warden/Hawke in the Keep. I can't upload my Wardens to old BSN in the first place.

This is the one thing I want the most, ever since finding out you still need to manually enter your choices.  I really don't care if my Warden or Hawke doesn't sync since I can create the exact same world state and just rename them. Sure I won't get their picture but they did mention if they showed up in a game there will be a CC for them anyways.

 

I'm also aware that a lot of people do like the syncing idea so I'm also for it.


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#658
TheLastSuperSaiyan87

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man don't tell me the update is going to be pushed to tomorrow 



#659
shedevil3001

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it looks like it might be pushed back, at least they are trying to fix as much as they can i guess thats good



#660
Tenz83

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It is 2 pm over there give them time and if they push it until tomorrow or even later then it is what it is. They are fixing bugs after all.

#661
DragonRacer

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hey has anyone had this issue I gave a friend a keep code and he redeemed it but when he goes to sign the NDA the keep site just says beta sign ups are closed

 

Grabbed this from Leah's FAQ for you:

 

I know I have access to the Keep but can't log in. What do I do? 

If you're having trouble logging in to the Keep, send us an email at onlinecommunity@bioware.com with the subject 'Priority Access Help' and we'll sort things out. Please be sure to include your name, Origin email and beta code in your message. 

 

 

man don't tell me the update is going to be pushed to tomorrow 

 

I understand the anticipation (trust me, I'm so wanting Varric to tell me bedtime stories about my Wardens and Hawkes! <3 ), but if it's not quite ready, then... isn't it better to push the update when it's good to go rather than risk borking the whole thing?

 

Just my two cents.


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#662
Amy326

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Is the Keep and/or Onboarding supposed to be down? Because mine is not. I can access Onboarding and Keep. :/



#663
Devil's Avocado

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Recently they've been twitting that they're 'signing off' for the night and that's usually around 8 PM their time, so if you're really looking for a time range that they can update today, it's within the next six hours.



#664
Chrys

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hey has anyone had this issue I gave a friend a keep code and he redeemed it but when he goes to sign the NDA the keep site just says beta sign ups are closed

 

Yes, several of my acquaintances had this issue. Tell them to try clearing cache *or* going Incognito *or* changing browser just to sign the NDA.



#665
thevaleyard

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Is the Keep and/or Onboarding supposed to be down? Because mine is not. I can access Onboarding and Keep. :/

 

I can access the Keep.

 

Not sure what you mean by Onboarding.



#666
Amy326

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I can access the Keep.

 

Not sure what you mean by Onboarding.

Onboarding is where you go to sync.



#667
Ranadiel Marius

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That or that damned dragon came back to life again! ;)

Oh my Maker, the cultists in DAO were sort of right, Andreste did revive as a dragon, but she is the Bone Pit dragon!


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#668
Renata

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Hello again my lovely Keepers! 

 

Sorry to be the bearer of bad news, but the update is being pushed again until tomorrow (Thursday). I'll put up an announcement shortly so everyone can see it, but these bugs we're squishing are really persistent. It's on it's way, don't worry! It's just that we want you all to have a good experience using the new features, instead of a crappy one. 

 

As always, thank you so very much for your patience.  <3


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#669
King Cousland

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Hello again my lovely Keepers! 

 

Sorry to be the bearer of bad news, but the update is being pushed again until tomorrow (Thursday). I'll put up an announcement shortly so everyone can see it, but these bugs we're squishing are really persistent. It's on it's way, don't worry! It's just that we want you all to have a good experience using the new features, instead of a crappy one. 

 

As always, thank you so very much for your patience.  <3

 

Thanks for the update, Renata. I'm sure I speak for most of us in saying that we're grateful you're taking your time with it and making it the best it can be. 


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#670
Chrys

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Thank you for letting us know, fellow Renata :) Best of luck with the bugs  :wizard:


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#671
Agent Verona

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So, I guess I have kinda a silly question.... I'll be playing DA:I on my 360, which is where I played all of the other games as well, so I have my 100% perfect save file that I've nurtured and cared for all these years, is that just pointless now as everything will have to go through the Keep?

 

 

(PS: Everyone is still having the syncing problems with DA:O, right? Just wanted to make sure it wasn't just me and I did something wrong.)



#672
Chrys

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So, I guess I have kinda a silly question.... I'll be playing DA:I on my 360, which is where I played all of the other games as well, so I have my 100% perfect save file that I've nurtured and cared for all these years, is that just pointless now as everything will have to go through the Keep?

 

 

(PS: Everyone is still having the syncing problems with DA:O, right? Just wanted to make sure it wasn't just me and I did something wrong.)

 

Well, not really. You might need to use those saves to re-upload your characters into the legacy bsn. But yeah, all choices are made in the Keep and syncing issues are pretty widespread. Are your characters showing up? You can do things to try and correct that, but the achievements and DLC are mostly on their end.



#673
Rel Fexive

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This is the one thing I want the most, ever since finding out you still need to manually enter your choices.  I really don't care if my Warden or Hawke doesn't sync since I can create the exact same world state and just rename them. Sure I won't get their picture but they did mention if they showed up in a game there will be a CC for them anyways.

 

I'm also aware that a lot of people do like the syncing idea so I'm also for it.

 

I was just thinking (and typing it in another thread!) that being able to rename one of the default Wardens and/or Hawkes you get to serve as the basis for a world state if one can't sync one's characters could be a good idea.  But for all I know we already can, so... I guess we can't right now?  Sounds like a good idea to me.



#674
Devil's Avocado

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So, I guess I have kinda a silly question.... I'll be playing DA:I on my 360, which is where I played all of the other games as well, so I have my 100% perfect save file that I've nurtured and cared for all these years, is that just pointless now as everything will have to go through the Keep?

 

 

(PS: Everyone is still having the syncing problems with DA:O, right? Just wanted to make sure it wasn't just me and I did something wrong.)

 

If you mean the time and effort to replay the game and get the 'perfect' save file that you wanted?

 

I would say yes and no. Yes, cause the actual physical code that comprises your save won't directly import into DA:I and only some information goes into o'BSN and so far not your choices. You could have saved yourself 100+ hours.

 

No, because you wouldn't even know what was going on in the Keep if you didn't play those games and experience them first hand. It also refreshes your memory of DA story and lore so you can better make your choices. Plus the Keep shows choices that some people didn't think were possible no matter what perfect run they do. I've never played Male Dwarf Noble in DA:O so I didn't know he could have a child.  From what I've seen on these forums is that people can make that bad/evil world state they've always wanted but their moral compass prevented them from playing that type of character.



#675
Agent Verona

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Well, not really. You might need to use those saves to re-upload your characters into the legacy bsn. But yeah, all choices are made in the Keep and syncing issues are pretty widespread. Are your characters showing up? You can do things to try and correct that, but the achievements and DLC are mostly on their end.

Nothing from DA:O is showing up, characters or Achievements. But it shows the few freebies I got like, the accessories and the dagger and stuff. They're there when I look at the actual Bioware site.