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[Renata]

Please keep in mind that it may take some time for your heroes to appear in the Keep, especially during busy periods. 

 

If your custom heroes, achievements, or rewards from Dragon Age: Origins and/or Dragon Age II aren’t appearing in the Keep, there are some things you can do to help them show up: 

 

Use the same EA (formerly Origin) account on the Keep as the one you’re trying to sync with in-game

 

You must use the same EA (Origin) account on the Keep as in the game. If you’re using a different account, the Keep will not be able to connect to sync your game data.

 

Use the latest patch version for both games

 

You must be using the latest patch version (1.05 for DAO, 1.04 for DA2). For more information, visit the EA Help site.

• For Dragon Age: Origins
• For Dragon Age II

Have the data uploading option enabled in the Options menu in the game 

 

To get your data to sync with the Keep on all platforms, make sure that you’ve set your character profiles to upload in the options menu from in-game. You can do this by launching the game, opening the save you want to sync from, and checking that the option to upload character profiles is on. 

 

To force your character to sync, you can try un-equipping an item from your character, saving your game, re-equipping the item and then saving again to force a sync.

 

Do not have the developer console enabled on PC

 

If you ever enabled the developer console in the past (this may have been done automatically by enabling mods) or currently have it enabled, this will block your data from syncing. You will need to disable it to sync with the Keep. Also, try loading the character without any active or installed mods.