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[Renata]

If you encounter anything preventing you from using the Keep, try these troubleshooting steps first: 

• First, log out of the Keep by visiting dragonagekeep.com/logout.
• Next, clear all your browser cookies/cache. 
• Finally, log back into the Keep using your EA (formerly Origin) account. 

If those steps don't work, you can also try:

• Visiting the Keep with a different browser.
• Browsing in incognito mode if you use Chrome.
• Visiting the Keep using a different device (eg. other computer, phone tablet, PS4 or Xbox One browser). 

 

If you have other questions, please check the Dragon Age Keep FAQ or send us a note on Twitter @dragonagekeep.