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[READ FIRST] Common Issues and their Fixes (Stuck on syncing, stuck on hero screen etc.)


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#1
Evamitchelle

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COMMON QUESTIONS

 

I've been on the forums for a while, and I've noticed a couple of recurring questions. Here's a list of some of the questions I could remember, with their answers. 

 

GENERAL KEEP RELATED QUESTIONS

 

Stuck on Hero Screen

If you re-sync while using a locked world-state you might end up locked on the Hero Screen. From Brian:

"You can fix this by changing the part of the URL that reads "fuex" to read "worldvault".  Once that is done, unlock the world and you should be ok for the next time (or make a new, unlocked world, and select it before you run the sync tool)"

 

Stuck in Syncing Loop

If the keep makes you re-sync every time you log in you should do this:

"Instead of logging in as usual by loading the tab or going to www.dragonagekeep.com. Follow this link https://dragonagekee...lt/#product/dao it's worked for one person so far."

 

Syncing

This is the big one. Wardens seem to be especially troublesome. If you're having trouble syncing your Wardens/Hawkes you should refer to these posts here and here

 

Note on the first link: Downloading the latest patches isn't always necessary, as some people have been able to sync their characters without problem with earlier version of the patches installed. As for mods, it is currently unknown which mods - if any - actively prevent syncing your characters to the Keep. If you don't want to download the patches (the latest version introduces a couple bugs), or you have such an enormous amount of mods that it would take hours to get rid of them you should explore other solutions first (second link above for example). 

 

However you should always make sure that the developer console is disabled for both DAO and DA2. To disable the console you should right-click on the shortcut of the game and select Properties, and delete "-enable developerconsole" at the end of the 'Target' range. If this does not apply to you (you have the game on Steam, no shortcut etc.) you should take a look here for DAO and here for DA2 for more information. If you have ever enabled the console before it will not block you from syncing your characters now - you just need to make sure that it is currently disabled. 

 

If none of these suggestions worked for you you can try downloading the standalone character creator for DAO, recreating your Wardens and upload them for there.

 

And if it still doesn't work remember two things:

  • the Keep is still in beta, and the devs are still working on fixing syncing issues
  • the sync only imports your character's name, class, origin, gender and portrait 

Editing the name of your Warden/Hawke

The devs have talked about this in several twitchstreams. They're looking into it, but it's not currently an option in the Keep.

 

Your Warden/Hawke's appearance

Your characters' appearance isn't linked to the 2D portrait in the Keep anyway, and Mike Laidlaw has said on his twitter"@Mike_Laidlaw: IF we were going to have one of your previous characters appear, we would absolutely give you a chance to change his or her look."

 

Deleting Wardens/Hawkes

If you would like to delete some of your characters from the Hero section, this option will be added later, directly in the Keep. 

 

Missing DLC

DLC not appearing properly in the Career tab is a common issue, especially for people with the Ultimate/Signature Edition. The devs are already aware of this, and actively working to fix it. From Justin

"Know issue, I've been working on some of our detection for owned products.

Its a lot more complicated than it sounds  :) but we are working on it actively... We just had to make sure open beta went smooth first and foremost"

 

Will my worldstates be wiped once the Keep launches officially ? 

From Fernando Melo"There's no plans to wipe, so what is there should be what you can use with DAI.  That could change, as things are in a beta after all, but so far we've been fortunate in how its been built that we have not needed to, even as we expand the story choices available thanks to the beta feedback - so i'm not expecting that it would change at this point."

 

How does exporting to DAI work ?

From Justin: "Basically once you hit export we store that information in the cloud as Your Thedas

Next when you sign into your origin account the game can connect to Bioware Online Services (BOS, also the acronym for our team) and say hi I'm movieguyabw, DAI needs my Thedas.

Then we build the view (only data DAI cares about) and send it to the game where it digests all the information. All of this is using your Origin account to identify yourself on each platform."

 

CHOICES-RELATED QUESTIONS

 

First let me mention the DA Wiki, which is an excellent resource and will usually be able to answer all of your choices-related questions.

 

I don't remember most of my choices !

DAO and DA2 came out a few years ago, and so you may have trouble remembering all the choices your Wardens and Hawkes made. A couple of tips to help jog your memory:

  • there is a icon above every choice in the tapestry, click on it and the Keep will give you some context about the decision
  • if that's not enough you can go to the DA Wiki (linked above), and search for the quest name/character name etc. Most quests have their own detailed page
  • you can also try this website, which will take you through all the Keep tiles (DAO, DAA, DA2).
  • and also this website, which details some of the obscure choices in DAO and DA2

Romance

Generally speaking the Keep only takes into account romances that were still active at the end of the game. So it's currently impossible to reflect in the Keep a Warden or Hawke that romanced one person, only to end up with another. It also means that some choices lock you out of the romance: Giving Isabela to the Arishok for Isabela's romance, Not killing Anders for Sebastian's romance etc. 

 

Connor's possession

Connor can only become possessed by the demon if you are using a mage Warden. This might lead the Keep to prompt for some seemingly random changes, for example: you can only marry Anora if Connor is not possessed.

 

Morrigan's human baby

It is only possible to have a human baby with Morrigan with a male Warden who romanced her and didn't do the Dark Ritual. If you had a fling with Morrigan but ended up with Leliana or Zevran you won't have the option of having a human baby with her, you need to choose 'Romanced Morrigan'. 

At PAX Australia Aidan Scalan said that the option of having Morrigan's baby while being in a romance with someone else should be possible, and that it would likely be added before the end of open beta. 

 

Final Blow

If Morrigan had the old god baby with anyone (the Warden, Loghain or Alistair) then it means that the Warden will be the one to take the final blow. If Morrigan did not have the old god baby then the person who takes the final blow will die.  

 

Orlesian Warden

The Orlesian Warden does not have a tile in the Keep right now, and the devs have said that though they're planning on adding it eventually, it won't happen before launch. If your Warden died in Origins, it's assumed that the OW made the Awakening choices.

 

Amaranthine & Keep protected

To save both the Keep and Amaranthine you need to fully upgrade Vigil's Keep (silverite armor for your soldiers, granite for your walls etc.) and then choose to protect Amaranthine. The epilogue slide will then tell you that the Keep resisted the darkspawn assault for several weeks, and eventually the horde broke upon its walls.

 

Yevhen & Nathaniel

If you're wondering why the Keep asks you to kill Nathaniel when you want to help Yevhen and his sons, it's because these two quests were mutually exclusive in DA2. Yevhen's quest will only trigger if Nathaniel died in Awakening. There was a bug in Awakening that meant that not taking Nathaniel with you for the final battle after leaving him behind in a fully upgraded Keep flagged him as dead, and so some people might have encountered Yevhen in DA2. This was a bug however, and has been fixed in the Keep. 

 

Cullen friendship

This tile was deleted because it didn't make sense and wasn't tracked in DAI. 

 

 

MISSING PLOT TILES 

 

The Keep might have a lot of choices already, but there are still some tiles that are 'missing'. There have already been polls for DAO and DA2 about the choices we wanted to see in the Keep, and there will be more about DLC. Keep in mind however that any plots added now will have no impact on DAI. 

 

In the previous polls the options were (in order from most votes to least):

  • Genitivi, Caladrius, Gaxkang
  • Arishok's respect, Varania's fate, Xebenkeck.

Some other popular requests I've noticed:

  • the boons at the end of Origins - probably won't be added (I think they talked about it in the last twitchstream)
  • Friendship/Rivalry and 'Hardening' companions - the devs have said that it would be pretty difficult to implement
  • more Awakening and DLC tiles
  • this post keeps track of plots requested on the forums

 

Feel free to correct me or suggest more questions !

 

EDIT: Added a couple of entries. 

EDIT 2: Added info from PAX Australia. 

EDIT 3: Added info in syncing section. 



#2
Kantr

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I think this thread needs a sticky


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#3
Lieutenant Kurin

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There's this weird thing in the Broken Circle section where if Irving dies, apparently Wynne dies too. This is a bug. However, if you agreed to Cullen's request, then both should be dead.

 

In short, if you said 'No' to Cullen, Irving could be dead, Templars supported and Wynne alive. If you can't do that, report it.


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#4
Evamitchelle

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There's this weird thing in the Broken Circle section where if Irving dies, apparently Wynne dies too. This is a bug. However, if you agreed to Cullen's request, then both should be dead.

 

In short, if you said 'No' to Cullen, Irving could be dead, Templars supported and Wynne alive. If you can't do that, report it.

 

This bug is actually very recent - like 2 days old. However it is possible to agree to Cullen's request and have Wynne live, as you can take her out of the party before getting to Cullen. It's a bit sketchy from a lore standpoint, but it's not really a glitch or a bug, so I feel it should stay that way. But Wynne should be able to live when Irving dies though. 


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#5
Shadow of Ashes

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Why is it that Nathaniel's death causes the option to meet Yehven. I get now that the choice is on purpose, but where is the connection in that. I missed it.



#6
Lieutenant Kurin

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Why is it that Nathaniel's death causes the option to meet Yehven. I get now that the choice is on purpose, but where is the connection in that. I missed it.

If Nathaniel is alive, you get the quest "Meet Nathaniel" in Act 2. If he's dead, you get the quest to meet Yehven instead. It's either one or the other.



#7
Ranadiel Marius

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Why is it that Nathaniel's death causes the option to meet Yehven. I get now that the choice is on purpose, but where is the connection in that. I missed it.

It was split that way to try and give people an equal amount of content regardless of their choices, and the Keep is meant to represent what was possible in game.



#8
Ferretinabun

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Why is it that Nathaniel's death causes the option to meet Yehven. I get now that the choice is on purpose, but where is the connection in that. I missed it.

 

Plot-wise there is no logical connection between Nathaniel and Yehven.

 

Game-wise I suspect the devs didn't want to be seen 'penalising' players who didn't purchase extra content (since Awakenings is, after all, only an expansion pack) by having players with a living Nathaniel given more quests than those without.

 

EDIT: Oooh, hyper ninja-d.   :ph34r:  :ph34r:



#9
Antergaton

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This bug is actually very recent - like 2 days old. However it is possible to agree to Cullen's request and have Wynne live, as you can take her out of the party before getting to Cullen. It's a bit sketchy from a lore standpoint, but it's not really a glitch or a bug, so I feel it should stay that way. But Wynne should be able to live when Irving dies though. 

 

I never get an issue with Wynne dieing, just that it says she doesn't join your party. This is still wrong however.

 

In my first playthrough, I didn't understand the Litany correctly and didn't use it. I rejected Cullen's plea, but failed in saving Irving. Wynne was alive and well and joined my party after saying no to the Knight Commander's offer to be First Enchanter. All of this is possible. The 3 items just need to not be dependent on each other and it's sorted.

 

There is definitely something wrong with those choices at the moment anyway as when I got to choose different choice, it doesn't go back to the tile screen automatically like nearly every other choice does.



#10
Antergaton

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Added, bug, I'm fiddling about on my test World State and it's currently saved with Female Cousland romanced Morrigan. This obviously isn't possible.

 

EDIT: Ignore this, it's working again.



#11
Ferretinabun

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Actually, while we're on the subject of Cullen's plea, can someone explain the logic here please? Surely whether we agreed with Cullen upon first meeting him in Broken Circle is an irrelevant point? Surely the only thing that matters is whether we annulled the circle or not? Why is that tile there?



#12
Evamitchelle

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Actually, while we're on the subject of Cullen's plea, can someone explain the logic here please? Surely whether we agreed with Cullen upon first meeting him in Broken Circle is an irrelevant point? Surely the only thing that matters is whether we annulled the circle or not? Why is that tile there?

 

Because Cullen's in DAI ? Since this tile (along with Cullen's friendship) was added so late, and since it wasn't exactly a popular request I assume it's because he plays an important role in Inquisition, and those tiles can be used to show Cullen's opinion of the Warden and Hawke. 



#13
Antergaton

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Actually, while we're on the subject of Cullen's plea, can someone explain the logic here please? Surely whether we agreed with Cullen upon first meeting him in Broken Circle is an irrelevant point? Surely the only thing that matters is whether we annulled the circle or not? Why is that tile there?

 

Most people assumed that his plea was at the end of the quest, when after everything is resolved he asks Greagoir to do something with the Mages, the Warden can then convince Greagoir the Mages need 'watching'.

 

This was then changed seeming to be the moment he is captured and holds weight on Wynne's joining your party and Irving's survival, which isn't true.



#14
mopotter

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Mabari Hound question.  There seem to be 3 choices, didn't help, helped or killed.  My Cousland's dog didn't need help but I don't see an option for that.  Would it be best just to say I helped it, because of course I would have helped my dog, or am i totally missing something.  thanks.



#15
Ranadiel Marius

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Mabari Hound question. There seem to be 3 choices, didn't help, helped or killed. My Cousland's dog didn't need help but I don't see an option for that. Would it be best just to say I helped it, because of course I would have helped my dog, or am i totally missing something. thanks.

You have to go with help due to how dependencies work in the Keep.

#16
1bloodyrogue

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I keep getting a 500 internal error when I try to view tapestry

#17
Kantr

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try clearing cach/Different browser/different web device/reset internet connection



#18
movieguyabw

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Love this.  Thank you for compiling this for everyone.  Very well detailed and researched.  :)

 

However one thing caught my eye...

 

 

COMMON QUESTIONS


Connor's possession

Connor can only become possessed by the demon if you are using a mage Warden. This might lead the Keep to prompt for some seemingly random changes, for example: you can only marry Anora if Connor is alive.

 

 

Isn't it that you can only marry Anora if Connor is free of his possession?  If you are a non-mage your two options are to perform one of the rituals to free him of his possession, or to kill him (which also, technically, frees him of possession).  Therefore you can *kill* him as a human noble.  And I don't believe there's any prerequisite to marrying Anora that requires Connor to be alive.  :)



#19
Kantr

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That sounds like an odd dependency. What does the wiki say?



#20
movieguyabw

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That sounds like an odd dependency. What does the wiki say?

 


The Warden may attempt to save Connor by confronting the demon in the Fade. This can be done through the use of a blood magic ritual by sacrificing and using the life force of Arlessa Isolde provided that Jowan is still around or by using lyrium obtained by the Circle of Magi. The latter option, however, requires that the events of the Broken Circle be completed and the mages of the Circle are still alive. In both options, a mage should enter the Fade in order to destroy the demon. That could be a magi Warden, Morrigan, Wynne, or if the Circle option was used, First Enchanter Irving. If a magi Warden enters the Fade in order to rescue Connor, he/she can have a deal with the demon in order for it to return on a later date and possess Connor again, instead of destroying the demon.

The other option is to deal directly with the possessed Connor by initiating a confrontation with him in the upper floor of the castle where he retreated. By following this path, the desire demon is being destroyed, however Connor is also killed.

 

Basically, you need to be a mage to make a deal with the demon.

 

A Cousland will only have the option of freeing Connor of his possession or killing him.  And you need to be a Cousland in order to marry Anora.  :)



#21
AshenEndymion

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Mabari Hound question.  There seem to be 3 choices, didn't help, helped or killed.  My Cousland's dog didn't need help but I don't see an option for that.  Would it be best just to say I helped it, because of course I would have helped my dog, or am i totally missing something.  thanks.

 

When you have a Cousland warden, the quest during the Prologue is truncated(because you already have a Malbari).  You can choose to bring back the medicine for the sick Malbari, or not(and you get a very small monetary reward for completing the quest).  But you aren't given the option to go in and help said Malbari.  So, if you're a Cousland, you can choose between cured Malbari and didn't help.  If you are any other Warden, your choice between the three determines whether or not you recruited Dog.



#22
DARKGMM

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OK, my issue is this: every time i go to the keep, or go from Career to Tapestry (or from somewhere else to Tapestry), It gives me a long list of choices (started with 2 choices and are now 24 or more) that i locked and i should change in, get this...the same choices. I cant use the feedbacktool for this because you cant use it with the pop-up ;). I happens every time. I'll try to start up my DA:O and DA II games yet again, and make sure they sync again. Although i think this had nothing to do with syncing since my characters sync/load perfectly. So if anyone knows something i could not find here in the forums, please share ;p.



#23
AshenEndymion

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OK, my issue is this: every time i go to the keep, or go from Career to Tapestry (or from somewhere else to Tapestry), It gives me a long list of choices (started with 2 choices and are now 24 or more) that i locked and i should change in, get this...the same choices. I cant use the feedbacktool for this because you cant use it with the pop-up ;). I happens every time. I'll try to start up my DA:O and DA II games yet again, and make sure they sync again. Although i think this had nothing to do with syncing since my characters sync/load perfectly. So if anyone knows something i could not find here in the forums, please share ;p.

 

Is this happening for your first world state?  Or is it happening for others?

 

I had the same issue after a day in the Keep when I first got in, then I created a brand new world state, deleted the first, and have never had that particular problem since....


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#24
Evamitchelle

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Love this.  Thank you for compiling this for everyone.  Very well detailed and researched.  :)

 

However one thing caught my eye...

 

 

Isn't it that you can only marry Anora if Connor is free of his possession?  If you are a non-mage your two options are to perform one of the rituals to free him of his possession, or to kill him (which also, technically, frees him of possession).  Therefore you can *kill* him as a human noble.  And I don't believe there's any prerequisite to marrying Anora that requires Connor to be alive.  :)

 

I had a specific example in mind when I wrote this, I'd seen someone ask why the Keep was asking them to keep Connor alive when trying to marry Anora. I didn't mean that you can only marry Anora if Connor is alive. But it's true that the wording can lead to confusion, so I'll edit it. 



#25
DAJB

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OK, my issue is this: every time i go to the keep, or go from Career to Tapestry (or from somewhere else to Tapestry), It gives me a long list of choices (started with 2 choices and are now 24 or more) that i locked and i should change in, get this...the same choices. I cant use the feedbacktool for this because you cant use it with the pop-up ;). I happens every time. I'll try to start up my DA:O and DA II games yet again, and make sure they sync again. Although i think this had nothing to do with syncing since my characters sync/load perfectly. So if anyone knows something i could not find here in the forums, please share ;p.

I had this. I think what's happening is that - just before the Open Beta went live - a lot of tiles/choices were amended behind the scenes. If you had a lot of those tiles locked before that, then when you next try to sync, all those tiles are "red flagged" in the same way they would be if they conflicted with some of the choices you've made.

 

In most of the cases, there is no conflict but the Tapestry is trying to say that you need to look at those tiles again, simply because they've been changed (or could affect something else that's been changed).

 

So far that's all guesswork on my part, but I do know that, when I went through the Tapestry again, I was able to make exactly the same choices (in most cases) and, even though I locked them all again, the next time I logged in/tried syncing those tiles did not show up as problems, so you might want to try that. 

 

Worked for me, anyway!


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