Many people (including myself at first) were put off by ME3's quest log. They couldn't figure out or remember whether they had picked up some item or not, or where the person they were supposed to deliver it to was located. BW had not really explained the the log and the map worked together. Actually, for the fetch quests you didn't even need the log, just the map as long as you were scanning every system anyway.
In a sense, nothing had really changed since ME2 where you would pick up a combustion manifold or a family genealogy and deliver it to someone, EXCEPT that in ME2 you picked up the item BEFORE you got the quest. In ME3, as you ran around the Citadel, you would often pick up quests before getting the item in question, although it was entirely possible to pick up the item first. This led to having all sorts of things in the journal for which you had no idea if you had collected the item or not. Hence the confusion.
Now that I understand the connection between the map and journal, I don't have a problem. The ME3 system is mostly fine, but could be improved for greater player understanding by simply not putting anything into the journal until AFTER an item is retrieved. This will lead to less clutter in the journal and players will know that if they have a delivery quest listed in the journal then it means they have already collected the item that needs to be delivered.





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