It occurs to me that I never actually used the storage chests in either game.
Over it!
Guess what? There are plenty of people who used the default Hawkes and wouldn't care one way or another if Bioware let you customize Hawke's appearance in DA:I... And yet you created a thread thanking Bioware for giving you the OPTION to customize Hawke's appearance.
I didn't go into your thread and say "Herp derp well I never bothered to customize Hawke's appearance so I don't care one way or another!"
My point is just because YOU don't care that the option was removed doesn't make all of our concerns any less valid. Even if you never used it, it would be nice if you could sympathize and be like "Yeah, that does kind of suck for the people who took advantage of storage chests".
I never understand why fans of RPGs defend developers when they make baffling decisions to limit choices, which sometimes have a negative impact on other people's gaming experiences...