Not to alarm anyone--I'm sure most orders are fine--but I had an extremely poor experience with pre-ordering the IE, and I'm sure I'm not the only one; I ended up cancelling my order after all was said and done and went for the digital deluxe version instead. Hoping maybe some of the IE goodies might be available separately at some point? *cough* tarot cards *cough*
My sob story:
I pre-ordered back in May, and since my card was going to expire between then and now, I opted to use PayPal when I saw that was an option. My default settings for PP went to PayPal Credit/Bill Me Later, but when the payment went through, with both a confirmation from PP and GS, I figured all was fine.
Over the weekend I saw that my status was still "Open" and that I hadn't seen any activity on my PP account, so yesterday morning I call GS. Rep tells me that the order is still open, but hasn't processed because payment is being held on PP's end. So I call PP and got tossed between 4 reps, all confused about why my payment didn't go through. Eventually, the last person I talked to told me that GameStop doesn't accept PayPal Credit. This was news to me--Nothing on the order page made any mention of that, and normally, if Credit isn't accepted, it'll be denied up front.
GameStop also failed to alert me that they tried to authorize payment on November 11; I feel like some correspondence like "Hey, your payment method was denied, want to try another?" would have been extremely helpful.
So anyway, I called GS again to update my payment method to my debit card. That was fine--The rep took my information, updated my order, and told me that everything was good and I was still scheduled for release day delivery. I checked my status, email, and bank account after about 30 minutes and didn't see any kind of change or charge. That's when I realized the rep put my card information in incorrectly. Figured it was no big deal, but couldn't change it on the site, so I called again.
Apparently, my information was locked and the rep couldn't change it either. His solution was to go to a GameStop location and pick up a gift card for that amount, which was not an option since I was at work. I asked if he could call a few locations to see if they could put anything on hold for me, but that was a no-go as well. Eventually, after being on the phone for about two hours over the course of the whole ordeal, I said screw it and just cancelled my order.
I was really looking forward to the collectibles, but getting the game was more important, so I decided I'd rather have that as soon as possible than get the IE.
My prior pre-ordering experiences for any game have only been through Amazon, which have always been very smooth and transparent. I really hope in the future that EA/Bioware/whoever gets to make these calls considers not giving GameStop exclusivity to collector's editions. Stories like mine aren't unheard of, and I know quite a few people said no to the IE as soon as it was announced to only be for GameStop.
tl;dr: If you paid with PayPal or you think there might be something wrong with your payment method, especially if your order is still showing as open, definitely give GameStop a call.
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