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[PS4] [EU] Pre-order / releaste-date / pre-load question


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#26
Original_Bars

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I also sent an email to Playstation Support in Australia to ask about this issue.

 

Now that I think about it, it might be because the UK release date is Nov. 21st, but EU and Australia are Nov. 20.

 

It would be disappointing if we got it 15 or 18 hours later than customers buying retail, to be honest.

Sony support are fairly clueless unfortunately, i always feel like my tickets never reach people that actually know anything or have to power to escalate it to the right teams.

best bet is to let bioware know.



#27
Sheikah86

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Yep.. My guy just signed in on his account, which was Scottish, verifying the '21st' release date, indicated on the store. Good times.

That's like a doctor responding 'Dude. You look ill'

#28
Tenno

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I am from denmark as well buddy, but i chose to buy the physical version from coolshop, i expect it to be in my hands on the 20th, if not, it'll definetly be in my hands the 21th, as for psn, since it is region based, i am betting you won't be able to to get it before the 21th, but i could be wrong, all best of luck from here!



#29
ElitePinecone

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Weirdly, the transaction on the PSN store page says the purchase date for DA:I is Nov. 20. 

 

The download still seems to end on at midnight on the 21st, though.



#30
The Hooded Paw

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Just looked...my purchase has downloaded from PSN, and it says Midnight GMT/UK wednesday (19th), so should be playable Thursday (20th) morning. It WAS listing Midnight Thursday yesterday, playble Friday. Thursday I have all day just me, so it would be rather nice! Unless gremlins are busy.



#31
ElitePinecone

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Just looked...my purchase has downloaded from PSN, and it says Midnight GMT/UK wednesday (19th), so should be playable Thursday (20th) morning. It WAS listing Midnight Thursday yesterday, playble Friday. Thursday I have all day just me, so it would be rather nice! Unless gremlins are busy.

 

Really?

 

Preloading doesn't seem to be live in Australia yet, even though I'm pretty sure we use the same PSN region as the UK and Europe.



#32
The Hooded Paw

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The reason i am saying it's preloading is that I have checked a lot, and I have 5 lots of 'dlc' codes registered as needing to d/load, but the main game is no longer on my downloads list. I assume that means it's happened/happening. If Gremlins are being naughty, then I may just have several dlc codes and no game :)


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#33
ElitePinecone

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Maybe check if it's in your list of icons on the main screen? 

If it is, then it's pretty cool that you get to play the game so early, especially in the UK. :)



#34
benji414

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My psn countdown is also telling me its available by midnight wednesday. Im in the uk too.

please be real please be real please be real please be real.

#35
The Hooded Paw

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Good point. Eastenders is on right now, and this household does NOT miss Eastenders :P

 

I doubt I am special (in a positive way), so I bet everyone will have the same, or I will simply fall flat on my face and cry.



#36
Original_Bars

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Really?

 

Preloading doesn't seem to be live in Australia yet, even though I'm pretty sure we use the same PSN region as the UK and Europe.

While were all part of SEN EU, PSN stores have localized content and varying update/release times. 

 

I'm less and less inclined to pre-order from the PSN store;

Watch Dogs never unlocked and had to phone Sony

Destiny had DLC issues

Diablo had Pre order DLC issues

Lets not talk about Driveclub

 

and now DA:I has the wrong releasedate -.-


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#37
ElitePinecone

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While were all part of SEN EU, PSN stores have localized content and varying update/release times. 

 

Ah, thanks for that, didn't realise. 

 

Hoping this can be fixed somehow though, unless the intention really is to unlock the game later than when it's available in retail stores.



#38
Original_Bars

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Signing off for tonight, hoping to see some change in the pre-order date and a pre-load that is available tomorrow!



#39
Rowan

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I'm on the same boat. Game should be released on November 20 here, Psn Store says November 21.

Any chance they will fix this?



#40
Xiirin

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Well I guess we will see after the tuesday/wednesday PSN store maintenance...Man, this is really disappointing. Luckily I have also pre-ordered the physical deluxe copy but I was kinda hoping I'd be able to play it at midnight.



#41
ElitePinecone

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What time is PSN maintenance, usually?

 

If it ends up being Wednesday UK time that could well be Thursday AU time, and the game is supposed to be out then anyway.



#42
KCMeredith

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I'm on the same boat. Game should be released on November 20 here, Psn Store says November 21.

Any chance they will fix this?

Nope, had a chat with a Sony guy and he said it is the 21.



#43
Original_Bars

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Nope, had a chat with a Sony guy and he said it is the 21.

No offence, but Sony support is clueless on this matter, they just repeat whats in the store. Thats why i reached out to BioWare.



#44
KCMeredith

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No offence, but Sony support is clueless on this matter, they just repeat whats in the store. Thats why i reached out to BioWare.

Would be great if Bioware told Sony that we're supposed to play the game sooner, sadly I don't see that happening. :(



#45
Sheikah86

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Even the store seems to be confused:

 

RVr5qnv.png?1

 

Took this screenie this morning. How it it released and available on different dates..?



#46
Rowan

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Sony really wants me to create a US account. Too bad I already preordered the game.

#47
Sheikah86

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Who's left to ask?

 

We've called PS support (no valid response)

 

Chatted with them (PS) (proved just as useful as googeling)

 

tweeted @Bioware (they know it's mixed. Were sure people were looking into it)

 

used these forums (no official response, yet)

 

All I have left on my hand are EA, and apparently, when you call them, you're forwarded to a french voicemail.

 

EDIT: Oh hey, if any of you preorderers could check your preload status, that'd be great. They substract the money 48 hours before launch and that should enable the preload. If it starts today, that should mean that the game is yours on the 20th.



#48
Rowan

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EDIT: Oh hey, if any of you preorderers could check your preload status, that'd be great. They substract the money 48 hours before launch and that should enable the preload. If it starts today, that should mean that the game is yours on the 20th.


Just checked: the money is still there... :(

#49
KCMeredith

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Yep, money still there.



#50
rizboel

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i have the same problem :(