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Hard Freezing in DA:I requiring full reboot.


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#26
Ragespy

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I'm getting freezes as well.

My system meets recommended specs.

I was having problems in CC or during the first few minutes of the game.  Happened 5 times.

What seems to have helped was turning off Ambient Occlusion under graphics.

I made a whole new character and played a good ways in.

 

Now I am wondering if I'm having a new glitch.

Sort of spoiler in terms of where it's happening.

Spoiler

I meet recommended as well, and completely froze up in CC 3-5 times. So i finally sped through it, and froze a few minutes after talking to Cassandra. After that it was freezing at regular intervals, only one time I was somehow fortunate and was able to play about 3 or 4 hours. Since then nothing good. Oddly enough, things that aren't graphics intensive (League of Legends, This War Of Mine) for example, I have no problems playing, they don't freeze the computer up. As soon as I exit them and try to play RIFT or Dragon Age: Inquisition, the CPU RPM's skyrocket, then my PC freezes entirely again.



#27
zMataxa

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I meet recommended as well, and completely froze up in CC 3-5 times. So i finally sped through it, and froze a few minutes after talking to Cassandra. After that it was freezing at regular intervals, only one time I was somehow fortunate and was able to play about 3 or 4 hours. Since then nothing good. Oddly enough, things that aren't graphics intensive (League of Legends, This War Of Mine) for example, I have no problems playing, they don't freeze the computer up. As soon as I exit them and try to play RIFT or Dragon Age: Inquisition, the CPU RPM's skyrocket, then my PC freezes entirely again.

 

So are you getting stuck at one point too?  Or what's happening?



#28
Ragespy

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So are you getting stuck at one point too?  Or what's happening?

I can't even get anywhere significant. I'm just out exploring the first zone after you meet up with everyone and defeat the first boss. Think it's the highlands or something? I can't remember the exact name. I freeze up in combat, when I'm looting something, whether I'm equipping something from the inventory or using a potion, or a skill, talking to someone, or reading a codex. It's so random and quick. I can only tell it's going to happen because of how crazy loud my computer gets and how fast the RPM's on the CPU fan are from the program I've been using to monitor the temps of the CPU and video card. End result is the computer freezes. Nothing works, except restarting with the reset button.



#29
zMataxa

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I have to do the same with reset button too.

I see just now Mark Darrah updated his post re: drivers.

 

Quote: UPDATE: "If you are having DirectX issues and you have an AMD Radeon graphics card, please update to the AMD Catalyst 14.11.2 beta driver.

We are aware of issues with certain NVidia graphic cards and we are working with NVIDIA for a solution."

 

In my case, I have an Nividia card, and so maybe I'll get lucky soon. :)

Are you patched up to that latest beta, as in that version?



#30
Ragespy

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/: I'm not getting any DirectX issues though, at least none that I can tell, I suppose I'll redownload the beta driver, but I'm not crossing my fingers this time.
I do hope you get a solution though, or at least the drivers work for you. Keep us updated.

I'm going to download the drivers and finish this episode of Supernatural, haha.



#31
zMataxa

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/: I'm not getting any DirectX issues though, at least none that I can tell, I suppose I'll redownload the beta driver, but I'm not crossing my fingers this time.
I do hope you get a solution though, or at least the drivers work for you. Keep us updated.

I'm going to download the drivers and finish this episode of Supernatural, haha.

 

Just did a little reading.

Overclocking might cause an issue.  I'm not overclocking mine.

Another guy wrote he turned off MSAA and it worked for a while.

I think I'm gonna also turn off MSAA in addition to AO  and see what happens.



#32
Ragespy

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I believe all mine is stock, as I haven't overclocked anything myself (Never done it for fear of screwing things up) but I am unaware if my video card is OC'd or not.

(Okay after researching, yes my video card is OC'd a little bit.)

I think I'm going to turn off MSAA as well, and AO and see what that does, because installing the beta drivers did nothing for me. :(



#33
Selea

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Ah, in that case, I will check it out, Shub, thanks for sharing your experiences.

Nefi, if you're able to play at low, that works, or even at low are you getting the hard freezes?

I'm going to try what Shub mentioned, though I'm not very optimistic, as my game freezes up when my CPU fan speed goes anywhere from 4700-5700 RPMs. CPU and GPU temps seem to be within safe parameters.

 

Edit: Yeah, none of that is helping me sadly. I'm beginning to think it's not the game anymore on my end. I do believe the game did something to my system however, because my computer ran fine in every game until I tried this one on the night of the 17th, now any graphics intensive game freezes the computer within minutes.

 

Time to take this machine in and get it looked at. I'm thinking something is wrong with my processor because the fan on it has never gotten that high until the last couple of nights. Wondering if the fan sensor is faulty, or if I need a new application of thermal paste, wipe off the old thermal paste and apply some new stuff, and possibly look into a CPU cooler instead of the stock fan. Ugh.

I know what it means. The game surely is intensive. In fact it broke my (old) GTX 295 (actually it was in great part my mistake because I forgot to clean the fans of the GPU for a while and it evidently overheated with DA:I). I'm waiting for a R9 280X to come today to finally play.

If the CPU fan goes so high then it means it is overheating. Removing the heatsink and look at what can be the culprit. If you use an Intel Stock I suggest you to change it as those are not very good.


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#34
Ragespy

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Selea, I'm using a stock fan on an AMD FX-8350. I'm thinking after I run this next batch of tests, that if they don't work out, something is interfering with the heatsink. Some foreign debris or whatever, or the thermal paste was poorly applied and needs to be removed and reapplied. I also hear stock CPU fans for the FX series are not very good either. /:



#35
StingingVelvet

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I literally haven't had a hard freeze since Windows XP, over a decade ago. Might want to clean your PC (driver conflicts, processes, etc) and see if that helps.



#36
Ragespy

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Just tested it with AMD Overdrive turned off, MSAA and AO turned off, and it's still getting dangerously close to the point where it freezes.

CPU Fan Speed:

Minimum: (right when I started the game, before it even got to the main menu) 2667 RPM's

Max:5152 RPM's

Current: (Game closed down) 3325 RPM's and dropping.

 

AMD FX-8350 Temperatures:

Minimum: 33c (91F)

Maximum: 55c (131F)

 

Asus R9 280 Series Temperatures:

Minimum: 33c (91F)

Maximum: 58c (136F)



#37
Ragespy

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I literally haven't had a hard freeze since Windows XP, over a decade ago. Might want to clean your PC (driver conflicts, processes, etc) and see if that helps.

I've been doing that, as they have never been an issue till the night DA:I was released. /:



#38
zMataxa

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Just tested it with AMD Overdrive turned off, MSAA and AO turned off, and it's still getting dangerously close to the point where it freezes.

CPU Fan Speed:

Minimum: (right when I started the game, before it even got to the main menu) 2667 RPM's

Max:5152 RPM's

Current: (Game closed down) 3325 RPM's and dropping.

 

AMD FX-8350 Temperatures:

Minimum: 33c (91F)

Maximum: 55c (131F)

 

Asus R9 280 Series Temperatures:

Minimum: 33c (91F)

Maximum: 58c (136F)

 

Another thought is dial down some of your texture settings?  Especially the vegetation.

For a real test, turn it all down to low and see what happens.

If it still persists you might have another issue?



#39
Ragespy

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Yeah, I'll try that again now that I've got the beta drivers and give another update in a few minutes.

If it still persists then I'm certain its hardware related, I'm just not sure what it would be, you know?
Just seems like it's going to have to do with the CPU. Anyways, going to go test everything at low.



#40
zMataxa

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Yeah, I'll try that again now that I've got the beta drivers and give another update in a few minutes.

If it still persists then I'm certain its hardware related, I'm just not sure what it would be, you know?
Just seems like it's going to have to do with the CPU. Anyways, going to go test everything at low.

 

Good luck!



#41
Ragespy

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Everything at low or turned off. AMD Overdrive turned off.

CPU Fan Speed:

Minimum: (right when I started the game, before it even got to the main menu) 2721 RPM's

Max:5232 RPM's

Current: (Game closed down)3901 RPM's and dropping.

 

AMD FX-8350 Temperatures:

Minimum: 35c (91F)

Maximum: 54c (129F)

 

Asus R9 280 Series Temperatures:

Minimum: 32c (89F)

Maximum: 54c (129F)

 

Sigh.

So I'm not even sure what to think right now. I've been troubleshooting and testing for a good 10-12 hours now.

Either way it sounds like somethings up with the CPU fan. As the temps for both the processor and video card are below warning levels.



#42
darkmanifest

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Although I am not getting any system locks or crashes... the game at login, game creation, load screen etc has an over the top cpu usage, the system temperature at the  menu screen is up to 12 degrees Celsius higher then in game (there is something wrong with its cpu optimisation) (the game's cpu usage is at times like a run away train and totally and out of control) When the game first boots and is sitting at the menu, cpu usage is 100 percent on a 4.4 gighertz  intel 4790k... Intel cpu optimisation or PC optimisation is poor. I would have it a guess many of these people are hard locking due to the games broken system usage (over heating). in game? smooth as silk on  ultra settings on an Nvidia GTX 970 with the latest drivers, yet at times for no reason at all the game will have huge prolonged cpu spikes monitoring system usage (disabled all non essential processes, shut down all background apps... no change).

 

This is what happens every time I boot up the game (quad core that meets minimum specs).  I have to wait out the CPU usage spike for about twenty seconds before I dare click on anything in the opening screen or the game locks up and I have to end the process.  I've never had anything grind my processor so hard before I even get to a graphics-intensive area, what could it possibly be doing? CPU spikes continue until I get a crash to desktop at some random point, so the farthest I've gotten in the game so far is Cassandra yelling at me.  I'll keep trying, but even if I get as far as being able to actually play, I'm worried what this crap is doing to my PC.  I love DA, but even it's not worth a melted CPU.



#43
K3m0sabe

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I'm getting random freezes in the main menu, often when i lick to enter the main from the screen saying "click to continue". Also theres frequent freezes that force a restart when the game tries to connect with servers. 



#44
Ragespy

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LOL. So..I think I might have fixed the problem. It's going to sound silly, but so far it's working.

Anyways, I completely shut down my machine, unplugged it, opened up the side panel, unhooked the CPU fan from the motherboard, then plugged it back in. Hooked everything back up, and have not had a problem yet.

 

Knock on wood.

 

Update: CPU RPM's aren't going haywire now, but the game is still freezing up to where nothing but a computer reboot gets me anywhere.
Sigh. I was so excited too. :(

 

Edit: Everything else works without freezing now, and the CPU fan has definitely quit going haywire, which makes me think the DRM is the culprit here. I don't own Lords of The Fallen (Same DRM as Dragon Age: Inquisition) to properly test my assumption, but my friend also thinks that the DRM is the issue.


Modifié par Ragespy, 21 novembre 2014 - 11:37 .


#45
zMataxa

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Edit: Everything else works without freezing now, and the CPU fan has definitely quit going haywire, which makes me think the DRM is the culprit here. I don't own Lords of The Fallen (Same DRM as Dragon Age: Inquisition) to properly test my assumption, but my friend also thinks that the DRM is the issue.

 

Sorry to hear you're still having troubles.

I ended up changing settings and it worked for me.

AO and MSAA off, with everything else set to Ultra or High.

Lots of players playing through without issues on PC.

It would be odd if DRM is affecting you and not some of us others.



#46
Ragespy

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Yeah, I'm thinking it might be possibly because my hard drive isn't new, and the rest of my hardware is quite new.

RIFT just froze after about an hour of playing though, so I'm not sure. I wonder if it's a sign of a failing hard drive?

I'll try some different settings on DA:I in a bit, with AO and MSAA off, and see how that goes. I'm almost sure I'll still freeze, but I wonder if I'll at least be able to play for an hour or two, instead of 5 minutes tops.



#47
zMataxa

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While your testing you may want to check your memory.

One of the best tools and been around a long time.

http://memtest86.com/



#48
Ragespy

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I googled signs of hard drive failure, and it looks like 3 of the 5 signs are what I'm experiencing. /:
I tried RIFT 3 times today, the first time it ran for an hour. 2nd time it was nearly 30 minutes, and final time was less than 10 minutes.

I'll run Memtest, but it seems like the issue is with my hard drive now, since I've had the problems 4 nights now, and am still having the problem even after fixing the CPU fan issue.



#49
zMataxa

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Hopefully you get it sorted soon and back to DAI!



#50
Sylvius the Mad

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I literally haven't had a hard freeze since Windows XP, over a decade ago. Might want to clean your PC (driver conflicts, processes, etc) and see if that helps.

I'm running a brand new PC I built myself less than a month ago. There's nothing installed I didn't just put there.

I'm worried I have some sort of hardware fault. I didn't really know what I was doing when I built it.