OK, here is the PC FIX. I re-installed the preorder DAI Deluxe PC 4 times to make sure. DO NOT EXPORT TAPESTRY FROM DRAGON AGE KEEP!!
When I didn't accept export of tapestry or go to the KEEP to export the tapestry; then I accepted the default story offered at the beginning of the game and everything worked fine!!
I saved character-1 after making it to the bridge in the prologue. I exited then started a new character-2 accepting the KEEP tapestry and it put me STUCK in the fade again.
But, I exited again and tried to make a new character-3 without accepting the KEEP and I was STUCK in the fade for the third character-3 too.
However, I went back to the save after exiting a third time and loaded character-1 saved at the bridge and she was there perfectly in the story line. SO, the problem, at least on the PC side, is DO NOT EXPORT OR ACCEPT EXPORT OF TAPESTRY AFTER FIRST INSTALL OF GAME OR YOU"LL HAVE TO RE-INSTALL. I hope this helps!!
-Sarah