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PC Community Concerns


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#1
Mark Darrah

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With the release of Dragon Age: Inquisition, we've been hearing a number of concerns from members of our PC community, including:

 

  • Driver support
  • Hitching and frame rate issues in cutscenes
  • Feedback on keyboard and mouse controls
  • General user interface optimizations for PC

 

We've been following these issues closely and are looking into them.

 

Player experience is a top priority for us. Our goal is to address as many of these as possible in our upcoming patches, including some in our next patch, which is underway. We’ll release further details in the coming days and will continue to monitor your concerns.

 

Your feedback is important to us, and we appreciate your contribution to making Dragon Age: Inquisition a better overall experience.

 

 

UPDATE:

 

If you are having DirectX issues and you have an AMD Radeon graphics card, please update to the AMD Catalyst 14.11.2 beta driver.

 

We are aware of issues with certain NVidia graphic cards and we are working with NVIDIA for a solution.

 

Update: Patch 3 For PC

 

In the upcoming Patch 3 for Dragon Age: Inquisition, our primary focus was on fixing bugs, particularly ones that blocked progression or hampered the player experience.

Based on feedback from our players, we tweaked the banter system to be less random in order to prevent extra-long periods of silence. We fixed quest blockers in the personal quests of Dorian and Sera as well as a spawning issue in Solas’s personal quest (I won’t elaborate to avoid light spoilers).

We targeted several issues in multiplayer, fixing the case that caused keys to not drop, as well as fixing issues with the Reaver’s rampage ability. There were also some balance changes, including tweaks to the Demon Commander and the Strength of Spirits ability to make it more useful.

We added some much-requested features, including key binding that allows walking for PC and push-to-talk functionality in the multiplayer end of match summary and armor upgrade menus. We also added a new multiplayer Destruction route, and players can now challenge themselves in the fiery Elven Ruins.

You can find a comprehensive list of the upcoming fixes in Patch 3 for PC below. We’ll release more information on patches for consoles in the future, so stay tuned for more updates.

We continue to listen to feedback from our players, and we thank everyone for working with us to create an even better Dragon Age experience.

For patch notes in other languages, click here 

=============================

Dragon Age™: Inquisition 1.03

=============================

From a development standpoint, Patch 3 was a small, bug-fix only patch to address some high-frequency issues affecting the majority of our players.

General

Added key binding that allows players to walk.

Added mouse cursor scaling.

Fixed issue that could result in the mouse getting stuck in mouse-look mode when players alt-tabbed out of the game in full-screen mode.

Fixed display bars to correctly reflect items that alter maximum health.

Single-Player

Changed party banter system to be less random to prevent extra-long periods where no conversations would occur.

Fixed issue that could result in one of Dorian’s conversations not being available for some players.

Fixed issue that could result in a cutscene not firing for Dorian’s plot when players enter the Gull and Lantern.

Fixed issue that could result in Sera’s Verchiel plot being broken.

Fixed issue with the demon that could spawn during Solas’s personal quest.

Changed Tactical Camera so that it no longer re-centers when the player changes party members.

Fixed exploit that allowed for infinite influence.

Fixed issue that allowed players to exploit their gold value in single-player mode.

Fixed allied mage AI so they did not dispel targets that the player had frozen.

Fixed issue that caused the bar displaying armor rating to not update correctly for crafted gear.

Fixed issue that caused extra potions granted by items to be lost when players return to Skyhold.

Fixed issue that caused Mind Blast’s upgrade, Fortifying Blast, to not provide additional barrier.

Fixed issue that could result in the opt-in conversation UI continuing to be displayed if players opted out very quickly as the UI was starting to be displayed.

Fixed issue that could result in the world map being permanently displayed in the Storm Coast.

Fixed issue that could result in being unable to switch party members after looting.

Fixed issue that could result in party members not following orders to revive a party member in Tactical Camera mode.

Fixed issue that could result in people being unable to discover all the regions in the Exalted Plains.

Fixed issue that could cause dragons to become unresponsive.

Fixed issue that would cause dragons to freeze during their roar.

Fixed issue that could cause some conversations to be “hitchy.”

Fixed issue that could cause Varric’s legs to do odd things in some opt-in conversations.

Fixed Masterwork Prowler Armor so it no longer distorts on certain characters.

Fixed issue that could cause Harmon to disappear in certain circumstances.

Fixed a few non-herb crafting materials that were showing up in the Herbs section of the inventory. They are now correctly in the Other section.

Multiplayer

Enabled push-to-talk functionality in the multiplayer end of match screen.

Enabled push-to-talk in the multiplayer armor upgrade menu.

Fixed issue where changing multiplayer match settings would take effect without confirming changes.

Fixed issue that could result in players entering multiplayer matches without any mapped abilities in certain circumstances.

Fixed case that could cause keys to not drop in multiplayer mode.

Fixed issue that would cause the potion mapped to the first slot to also be used when pushing the 9 key in multiplayer mode.

Fixed issue that would cause the camera to spin at the end of a multiplayer match and not display the end of match screen.

Fixed issue in multiplayer mode that would result in the healing portion of Rampage to stop working in certain circumstances.

Tuned Strength of Spirits to be more useful in multiplayer mode.

Tweaked the balance of the Demon Commander in multiplayer mode.

Fixed issue that could result in items not displaying their cards when chests are opened in multiplayer mode.

Fixed issue that could cause pots to respawn in certain circumstances in multiplayer mode.

 

Update: Hotfix for Patch 2 Now Live

 

We have implemented a hotfix for Patch 2 on PC to address graphical issues our players have been experiencing. This fix ensures that the graphics settings are working correctly for everyone; however, players who are using lower graphics settings will notice changes to the visuals they are used to.

 

Before Patch 2, released December 9, shader quality for all PC users was being forced to run at Ultra. This impacted the performance of low-end machines and caused some unintended visual artifacts for users whose mesh quality was set lower than Ultra. As a result, users with Low or Medium mesh settings saw hair that was shinier than expected.

 

We attempted to address this in Patch 2 by binding the two settings so that mesh and shader quality were always the same. However, this fix wasn't properly implemented, and it forced shader quality to Low. We provided a command-line workaround Tuesday, but that still required players to ensure that the new shader quality matched their mesh settings.

 

This hotfix will correctly bind the mesh and shader settings and eliminate this issue. However, now that shader quality is being set correctly for everyone, players using lower settings will notice a decrease in the quality of visuals. This includes the removal of some features such as scars and freckles.

 

Most notably, the lower settings do not support blending of the age layer, so some users may notice that their Inquisitor (or custom Hawke) has aged considerably. And while this change is how it was originally intended to work, it could be understandably frustrating for people who created their characters before Patch 2.

 

If you would like to correct this change, you can set your mesh quality to High or Ultra. This will enable features that are disabled on lower settings, but may impact your framerate and performance.

 

We're sorry for any stress or confusion this may have caused, and we thank the community for helping us quickly identify and address this issue.

 

Patch Notes can be found here



#2
Conal Pierse

Conal Pierse
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The dev team is hard at work on upcoming patches. We will get you information as soon as we can, but in efforts to ensure we are providing you a complete and accurate picture, we are refraining from commenting on what's being patched until that information is finalized.
I'm sorry for the delay, but trust that we are working on it and have been following your concerns closely.



#3
Conal Pierse

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Anyone on Twitter jump on this? Anyone make a reply? Was the founder of Bioware being sarcastic? Someone send him a message.

Please don't encourage harassment. Regardless of how you feel about the current state of affairs, this is inappropriate behaviour. There is nothing wrong with someone playing on a different platform to your platform of choice. Please respect your fellow gamers and developers.



#4
Conal Pierse

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The real question is if BioWare/EA is respecting their money..I mean people who buy their games especially if DAO was so well received on PC..

 

Sorry, but after more than week without needed fixes angry takes better of me..

We are doing our best to address these issues and concerns. Please understand that fixing and implementing these things takes time, as all things do. Until the patches are finalized, I'm afraid it would be a disservice to both the community and our developers if I were to provide incomplete information. Our team is hard at work as we speak, and we will provide an update once we have finalized information.



#5
Conal Pierse

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Conal,

 

You do realize this is a very unorthodox situation, don't you?  The reactions we are seeing to this release are not typical of a major game release, at least not in regards to an entire platform being affected to such a degree.

 

I assume you and the rest of the design team has seen this? http://www.incgamers...s-pc-hype-video

 

If so, does it not warrant some additional interaction and announcements specifically directed towards the pc customer base?
 

I absolutely recognize the concerns of this community. I am also asking that people please respect the developers who work for this company and understand that there are right and wrong ways to interact with your fellow human beings. Absolutely you have a right to voice concerns to the company as a customer, and there are a number of channels through which you can do that.

However, any sort of concerted campaign or call to arms that could result in the harassment of anyone (whether it's a dev or member of the public) is not appropriate. These aren't monsters or unfeeling automatons you are dealing with -- they are people, same as you. Going after someone's personal Twitter (or other) account is not the best or most appropriate way to voice these concerns.



#6
Allan Schumacher

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This is a good point, but there is the matter of the 'kind' of feedback on social media that crosses the line which is unnecessary and not productive for anyone.

 

Yes, if there are claims made that you want to challenge, do it, but be smart, and use the logic already in place to question what's important.

 

It's also important to note that people felt like going after Ray, who no longer works with BioWare, because of a comment that he was going to play on the Xbox One.

 

No one deserves harassment, but messaging him wouldn't be productive if your goal was to provide feedback and awareness towards the PC issues.



#7
Allan Schumacher

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I DO! I WANT THAT SO MUCH

 

(I try to not accommodate requests due to encouraging more, but....)

 

snoopy-woodstock-sq.jpg



#8
Allan Schumacher

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ok the problems we found we made them all the support and on this forum ... now would be nice, however, if you there exact date on when (and at what time ... Nope too exaggerated) will be released pach that will allow us to play all in peace.

 

If that information was ready it'd be communicated.  Unfortunately it's not.  I've sat in on (and contributed to) discussions for the PC issues for upcoming patches.  The PC issues are the probably the most hot topic of issues and I know people are working on them.

 

Some of the issue is with respect to triage (how can we get the most bang for our buck as fast as possible) and in some cases, especially some of the UI/UX concerns, it's examining if there's potential knock on effects as sometimes there's assumptions about how systems work when things get created.



#9
Allan Schumacher

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Allan is there any way you can comment on the idea of re-creating the Origins/DA2 mouse and keys UI within the new Frostbite engine, either currently as a way to improve it with the patch or back when things were originally forming?

 

Seems most people just want it recreated, but clearly there seems like there would be obstacles.

 

I'm heading home right now but I'll follow up when I get there.



#10
Allan Schumacher

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Allan is there any way you can comment on the idea of re-creating the Origins/DA2 mouse and keys UI within the new Frostbite engine, either currently as a way to improve it with the patch or back when things were originally forming?

 

Seems most people just want it recreated, but clearly there seems like there would be obstacles.

 

Which specific parts of DAO/DA2 UI/controls? (apologies I caught up on the thread VERY quickly so issues are blurred together and I'm looking at some other threads at the same time).

 

I played both DAO and DA2 primarily with WASD controls. On DAI I tend to do my typical rebinds (R becomes interact, I set F to attack) and Q/E are swapped with A/D (a change I've been making as far back as KOTOR).  I also put search on 'X.'  In explore mode, on a personal level, I don't find the game plays all that differently.  Though I can certainly understand some complaints with respect to the loot radius and the search pulse and things like that.  I also think feedback such as mousewheel not swapping from action/tactical mode (as well as mouse rebinds) are reasonable things for fans to bring up, for sure.  But I'm also speaking as someone that went through the various iterations of M&KB controls.

 

I imagine you're in the camp for things such as "Press interact should move the player to the interactable/auto attack" and things like that?  Probably click to move outside of tactical camera mode?  I know it's actually unpleasant to have to regurgitate this after likely already stating it, but I'm also spending the evening helping investigate the banter issue and am posting mostly from my phone for this.



#11
Allan Schumacher

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You are going to get ALOT of responses to this.  There's a general pattern I have personally noticed however, in the last week + of reading this thread and others...  the idea of customizing the controls, mapping to the mouse (mouse 3, 4, and scroll are currently not even recognized), playing and interacting more with the mouse then almost 90% of the commands mapped to keyboard keys only (diabled persons, etc have HUGE issues here).

 

Tac Camera controls as well could use major improvements.

 

Also, if you go back to Sept, I actually was replied to by Tyler Lee, and he mentioned that the LMB+RMB = walk forward was confirmed in the game, but it seems that was changed.  Would be nice to get that back.  Would be OUTSTANDING to get that back.

 

This thread in partic has alot of the things that people have been bringing up repeatedly on the first post.

 

This one as well has quite a few things I've seen requested over and over.  OP has a bit of an aggressive tac, but it's playful I think.

 

I understand I'll get a lot of responses, though it was actually a specific question for "what does Brogan want?"  The first link contains a lot of general issue, but unfortunately I find the title a bit misleading (many of the issues are for the game itself, not PC platform specific).  I'm hoping to not conflate "general issues" with "issues with playing the game on the PC."  Although you have answered on some level the PC specific concerns which is appreciated.

 

I know Mark has taken things like Able Gamers things to heart and is examining stuff like that (I do too).  There are some challenges with the game design that do fundamentally make "parity" with the two previous titles likely impossible, most specifically the ability to jump (jump actually had a very large impact, even if on the surface it seems like a small scale change - but without it you cannot proceed past the prologue for example).



#12
Allan Schumacher

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Allan,
Besides an ETA for the patch, i believe what people really want to know is why such issues even made it into the game in the first place. The PC community has supported Bioware like crazy in the past. Especially the Dragon Age series has received so much support from us people. The amount of work that the community has done on the past games in terms of mods and other community discussion has been immense. As such, i do believe that a lot of the outrage is because this game has clearly left them out as the secondary audience.

The game was heavily market as 'built for the PC' yet there is little to no evidence of this inside the game itself. When making this statement, it should be very apparent that playing the game on PC means that using a mouse and a keyboard. That is the user experience that PC gamers are looking for. I hate to be brutal here but did your QA team (or even developers) even attempted to play this game on a PC using a mouse and a keyboard? In addition, while i personally don't want to attack anyone on the team, it is not to a stretch to say that the user interface team was either seriously lacking in skill or foresight in how to build a game for the PC. I don't want to detail every issue out there, there are countless threads that are already doing so.

I personally would like an explanation from the Bioware team regarding why the PC version of the game was not even remotely geared towards any of the strength of the platform. I am sure that there are many others in the community who also wish to know the same. the game has been in the works for such a long time, such issues should not be in the game. In addition, the lack of active communication and reassurance has been a major reason for increasing dissent. I feel cheated by all the information that was given to us by the members of the staff over the development cycle. This event severely damages the integrity of Bioware as well, since all the press material was cleverly worded to avoid an uproar (yes i am talking about the tactics Q&A answer) or downright deceitful.

I hope this gets noticed by a member of the staff and receives a sincere response.

Abhishek Vaidya

PS: I do urge the members of the community to have a better control of their words. while i believe it is OK to be aggressive in voicing your concerns it should not be done in a way that disrespects or abuses other individuals. Good communities are built by civil members not brash fools.

 

Just as a note since some people I think think I'm some PR rep or "PIO" or whatever.  I'm a dev that worked on this game for 3 years, so when I respond it's "a member of the staff" that's responding.  In fact, the last 1.5 years I was on the combat team as a QA embed and in fact Tactical Camera was even one of the systems I supported (set phasers to stun).  I was the one that signed off on the system from a QA perspective across all 5 platforms including both M&KB and controller support for the PC.

 

While I'm technical quality assurance (I do more system based testing, so I make sure the system itself is working as expected and to specification, I don't play through the game consistently or anything like that), I did help organize content QA (the ones that play through the content more consistently and systematically) to play through the game entirely through Tac Cam.  Our goal was to actually let the game be playable in its entirety in Tactical Camera mode, but those playthroughs saw, frankly, really bizarre (and often fatal) issues under a wide variety of disconnected circumstances relating to looting, transitions/triggers, as well as interacting.  Some of them we had to fix (transitions/triggers) because we definitely wanted players to be able to enter Tactical Camera at their convenience (very useful for starting fights) rather than restrict it to the player being in combat.  Others were complicated and erratic enough fixes that they ended up disabled.

 

 

As for the strengths of the PC and the PC fanbase, there starts to come into the kind of existential "What does it mean to be a PC gamer?"  I'm a PC gamer too and have been almost exclusively since 1999 (Half-Life). I have heard that somewhere there has been some people pointing to the fact that I use a controller in my Let's Play as an indictment towards M&KB controls.  I do have a preference to the controller for DAI, but I think it's important to acknowledge that throughout much of development I was supporting 5 different platforms, 4 of which required me to use the controller.  It's what I'm most experienced with.  But it also comes down to what, I think, are different things that we demand from PC gaming.

 

For myself, I love PC gaming for its flexibility.  Mouse and Keyboard does provide fantastic strengths for games that many controller exclusive games cannot provide.  At the same time, I've owned a controller for my computer since 2002 going back to the Gravis Gamepad Pro.  I've also owned a Saitek gamepad and now use a 360 gamepad which sits next to my Saitek joystick.  I was disappointed that we didn't ship with controller support for DA2, and delighted when I heard that we were going to officially support it for DAI.  For me, that's a huge strength of the platform.  I want to stress that this does not invalidate other people valuing the platform in a different way.  It's why I was able to play a game like Dark Souls, where I was able to leverage superior hardware to endure places like Blighttown (notorious for poor performance) despite having a M&KB control scheme that I found awkward to play with as well.

 

I did, however, use the M&KB controls during development.  I also took a quick jaunt through them just now through the prologue just to familiarize myself with them again.  As a PC gamer, the M&KB controls for DAI aren't a huge issue for me.  Many of my biases will influence this I suspect.  I'm naturally a WASD player with M&KB anyways, so that adjustment "made sense" for me.  I'd like to see wider loot radius (especially since jump and interact are different buttons on M&KB and won't conflict), and I think remapping mouse controls (as well as Tactical Camera controls) would probably help me put the control scheme in a way that requires the least amount of adjustment.  That said, the way the controls stand now I don't think they'd impact my own enjoyment of the game very much beyond the short term adjustments.

 

But if you value other stuff as a PC gamer then yeah, I can see how we have that disconnect in terms of how acceptable the PC controls are.  It's further understandable when looked at the context of expectation based on previous games.  I don't feel I'm being dishonest when I say I think the PC game experience for DAI is enjoyable, but again that doesn't mean you're being dishonest either when you say that you find it frustrating, unexpected, and unpleasant.

 

 

Maybe not necessarily the "best" post you're looking for from a staff member working on the game, but at the very least I do hope you believe that it is a sincere one.

 

Take care.



#13
Allan Schumacher

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 What about performance, low fps is a really annoying issue in PC. There is gonna be some optimization for performance? I bought and played BF4 just to be sure that my PC can run it smoothly in high/ultra, that is not the case with Inquisition.

 

Are you having issues playing on high/ultra?  I play the game on high with my machine (i5-3550, 16GB RAM, Radeon 7950), but I am pretty sure we do push things harder than BF4 did.  Ultra probably could use optimizations, but to be honest if it were up to me it'd not be as big of a priority given I think the game still looks absolutely stunning on high and there's more serious stuff to look at in the short term.

 

If you're still having serious performance issues with good hardware below high then it's something that would be more likely considered sooner.



#14
Allan Schumacher

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Allan -
 
I respect you immensely and on one level you are right, there is not much inherently anti-PC about the controls per se (the UI is a whole other story, but I think most of the PC users have accepted that this is a lost battle). This is the sort of movement that appeared in Divine Divinity, Diablo series, Skyrim and so on. All games on the PC of course. 
 
But not for the last two installments of Dragon Age. I am curious if it is just a matter of design tunnel vision that it didn't occur to ANYONE that this would be an issue. The move to target/move to loot, for me, is the most problematic of the changes. I gave up on the tactical camera and would like an option to disable it completely so I might be able to zoom farther out.


I think that the legacy of the franchise is likely where most of the frustration comes from, to be honest (so in essence I agree).


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#15
Allan Schumacher

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One thing from DA:O and DA2 I'd love to see is a walk toggle. It really adds a lot to the game to be able to slow down and take in the scenery and ambience that everyone at bioware worked so hard to make. Apologies if someone's already mentioned this, I didn't see it. Anyway, here's the walk toggle thread if you want to look into it more. http://forum.bioware...k-button-on-pc/

 

Thanks Allan, Conal and Mark for taking the time to stop by and talk with some of your PC gamers! c:

 

Walk toggle is something that has come up quite a bit, and from what I hear has the advantage of being a low cost change to boot.  I know it's been discussed.



#16
Allan Schumacher

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Swell, now that auto-run toggle setting in my keybindings will have a use!

 

The current button setting "auto-run" seems to be more for "run without holding a button" type of auto-run.


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#17
Allan Schumacher

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Based on the latest official statements ("well it's fine for us, but we can see theres a disconnect") I don't see this game ever getting into any shape I think I could enjoy.

 

My statement is not official policy, but rather that the PC controls as they stand do work for some people (since people were curious how we weren't ultra annoyed with the PC controls prerelease).  I'm saying why I didn't have the frustration many have, and have been trying (and apparently failing) that simply because I can work with the PC controls without issue doesn't mean that we shouldn't listen to those that are having issues.


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#18
Allan Schumacher

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@Tron

 

I don't know the answer to your particular questions with regards to why the NPCs (or whatever the cause may be) would cause the CPU activity.



#19
Allan Schumacher

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That's ok thanks for responding :) I guess I just wanted to highlight that insanely heavy CPU loading appears to be causing (in my honest opinion) the massive FPS drops that many people are reporting in the technical support threads, and more specifically people with high end rigs. 

 

No that's fair it's still useful to point out.

 

Cheers.



#20
Allan Schumacher

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This is why I asked earlier about future driver updates from both red and green sides.

 

Just like most games, it seems some further optimization will be needed before the game runs smoothly.

 

I definitely have no foresight into stuff like that.



#21
Allan Schumacher

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I get weird volume shifts in a couple situations, but really the only technical bug I've come across is that audio sometimes skips during cutscenes (either it will stutter, or it will actually skip and replay part of the dialogue line).

 

Do you know if that's an actual bug on the radar somewhere, Allan? It's probably the one non-plot issue that I'd really like to see resolved. (I've decided to just accept the PC controls for what they are, terrible as they may be.)

 

I know of someone who had similar issues on the PS4, so it might be that.  If it's something PC specific then I am not aware of it.



#22
Allan Schumacher

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So someone who likes playing games with a controller, tests it.

 

It's probably more accurate to say that I have no reservations playing games with a controller.  Just in case your "likes" is an impression that I prefer to play games with a controller over other inputs (I wouldn't say I have a bias one way or the other.  I usually try out all the control schemes available if a game offers it).

 

 

IMO my preference for DAI is more fueled by the hours I put in playing with the controller by virtue of the platforms the game was released on.


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#23
Allan Schumacher

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Hey Allan, 

 

I'm fine playing it with the controller on PC but is it a reasonable/doable request to add an option to zoom out more? Even if it's in the game options, doesn't have to be mapped on the controller itself. I'm getting motion sickness from playing so zoomed in. That's my main gripe with the game now, with mouse and keyboard I play all the way zoomed out during exploration. (Not talking about tactical cam here)

 

It's perfectly reasonable to request it.  I can pass it along as feedback for sure.

 

I'm not certain of how "doable" but that's a function of opportunity cost a lot of the time.



#24
Allan Schumacher

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Do you not think that seeing Q&A would be biased seeing they had to test/work on the game for 5 platforms, and 4 would only have a controller, that obviously they'd be biased mainly due to already being more accustomed to using the controller, therefor being imperative to have a Q&A team specific for the PC alone?

 

I couldn't definitively state how strong the biases are, but it's an interesting thought experiment (and something for us to discuss in our various post-release post-mortems.  PC control feedback is something I know I, and a few others, have brought up as topics to be discussed in more detail).  I certainly wouldn't discount it.

 

(In case anyone is curious, a post-mortem is a look back at things that work and things that didn't work, and where are places for improvement going forward and so forth).



#25
Allan Schumacher

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If I had some hopes, Allan definitly crushed them by explaining how the game was thought from the begining (consoles !).

 

And even if he has the best intentions, everything he says worries me for the future of DA:I on PC.

 

I'm willing to bet that there is no patch coming any time soon, cause you know, it's not cost effective ;)

 

There are definitely patches in the works.  If there wasn't I probably would have opted to do something else this evening than taunt people with faux attention with no plans to actually make an effort to address issues. :\