19127 réponses à ce sujet

[Pen-N-Paper]

That reddit post still makes me angry, besides not being able to remember my reddit details to reply. It's a simple evasive being a ***** tactic. In this day and age companies like this pay people to engage the public, placate them and listen to their concerns. You're telling me the entire organisation is quaking under their beds scared the consumer is going to rip them a new one, their organisation is gonna rape their careers and just general bad **** is gonna happen all round. ****** off, seriously.

 

WELL ARTICULATED

I've run out of likes.

[Jackal19851111]

Bioware needs to hire Josephine, or several clones of her.

 

It's obvious now they need folks who can effectively communicate with fans without fear and with enough tact to use the appropriate words as to negate the chance of legal action or backlash.

[Pen-N-Paper]

I wonder if this is the first job this guy has ever had.  

 

Out of curiosity who all here has dealt with a customer unhappy with their product?  

 

Out of everyone that has, how often is "run, hide, hope everything goes away" approach worked better than facing it head on?  

 

Even if you have to tell them "I can't help it, you are just gonna have to deal with it" or "It is what it is" or "you are wrong and that's all there is to it" everything still ends up being solved and worked out faster than this hide and hope it goes away approach.  

 

The garbage clients you don't want anyway won't come back, and the level headed ones you do want will stay if you at least talk to them.  If you run and hide you lose the respect of the good and the bad losing all of them.  

 

It's not like this is some great revelation either, you just need to have some life experience to figure out, hence why I'm wondering if this is this guys first job ever.  But I guess you are a coward at heart, there's nothing that can be done about it...

LIKE  and LIKE LOTS!

[Karnax]

I wonder if this is the first job this guy has ever had.  

 

Out of curiosity who all here has dealt with a customer unhappy with their product?  

 

Out of everyone that has, how often is "run, hide, hope everything goes away" approach worked better than facing it head on?  

 

Even if you have to tell them "I can't help it, you are just gonna have to deal with it" or "It is what it is" or "you are wrong and that's all there is to it" everything still ends up being solved and worked out faster than this hide and hope it goes away approach.  

 

The garbage clients you don't want anyway won't come back, and the level headed ones you do want will stay if you at least talk to them.  If you run and hide you lose the respect of the good and the bad losing all of them.  

 

It's not like this is some great revelation either, you just need to have some life experience to figure out, hence why I'm wondering if this is this guys first job ever.  But I guess you are a coward at heart, there's nothing that can be done about it...

 

Exactly. Granted, I don't work for a company for a million dollar games company but bad feedback will make or break my business more so than EA will ever know. I also have to deal with these kind of issues every day and have to do it face to face with the end user. Cry me a river is my response basically.

[Pen-N-Paper]

Bioware needs to hire Josephine, or several clones of her.

 

It's obvious now they need folks who can effectively communicate with fans without fear and with enough tact to use the appropriate words as to negate the chance of legal action or backlash.

What legal action? Your $70?

 

Sorry I am not trying to be a d!ckhead but this is precisely what a good lawyer, sitting across from and against the objections of a professional public relations executive, would say. Same scenario gets played out in different situations such as with GM Motors and their 53¢-part death trap.

[Topher]

my lord. I couldn't help but reply to that reddit post. All I could think was "DO YOUR JOB AND COMMUNICATE" with us...that's all we are asking at this juncture. Obviously we are asking for things to get fixed but...step up..be a man...and enjoy the heat of the flames (we will provide the fire ). At this point, with their "BY PC GAMERS FOR PC GAMERS" they are damned if they do damned if they don't on whatever they say but....to F'ing bad. This mess is unacceptable and has gone on way to long.

 

Out of curiosity...any legal minds in the house? Are they bound to provide a 'usable' product, legally?

 

I hate that this has gone on this far but I have a really bad feeling they made such a mess that now..THEY CANNOT FIX IT...and are panicking.

 

I wanted to enjoy this game so badly but now I fear it never will be enjoyable to play for a segment of the PC gaming population.

[Topher]

208 pages in and weeks later and still no communication.

 

Are we that scary?

[Topher]

What legal action? Your $70?

 

Sorry I am not trying to be a d!ckhead but this is precisely what a good lawyer, sitting across from and against the objections of a professional public relations executive, would say. Same scenario gets played out in different situations such as with GM Motors and their 53¢-part death trap.

No...not just my $70 dollars. Pain and suffering, dude...

[Pen-N-Paper]

I have to be honest and say I'm not entirely comfortable that people are so venomous at times BUT then I also understand its essentially down to frustrations. There were high expectations with DA:I and lets not forget that these were fueled by the significant and bold claims made by the BioWare Team and EA marketeers. Should people believe all the hype surrounding game promo's maybe, maybe not - DA:O showed what could be achieved and a lot of expectations were rightly garnered from this success.

 

I think people want to(generally) believe and think the best of things and of people. When this doesn't materialise, people that purchased the game and bought into the hype, those same people feel foolish and feel they were made a fool of and I don't know anyone that likes that. This is why we're seeing the vitriol I'm afraid and sadly its understandable, its understandable because largely people are still in the dark as to whats happening and when and this is because BioWare and EA for that matter have been too closed to their customers and that's a great shame.

 

People have a need to know and a need for answers and solutions and I think things will get enormously better and perhaps more constructive when this finally happens!

 

Just my twopenneth.   

FROM PAGE 102 - WISDOM NOT TO BE FORGOTTEN.

[Brogan]

Bumping my own post because I think we need to get back to talking about specifics again (plus I really, really am getting sick of looking at the DAI launcher icon and not jumping in - I dare not with all these bugs however).

 

What do you guys who have already played think of these things?

That said, the more I think about the Tac Cam for pc, the more I think it likely the 1st patch will address it in some degree.  Even if it is only a minor tweak.  Literally every new poster listing their biggest issues with the game list Tac Cam either #1 or 2.

 

And as for #2 above...  it's all about auto-attack.  Not having to do any of that shuffling.  The fact that it exists in Tac Cam "mode" has to mean it can be put into use in Action Cam.  Doesn't it?  Are there factors that I'm not seeing that would prevent this?

[Pen-N-Paper]

Out of curiosity...any legal minds in the house? Are they bound to provide a 'usable' product, legally?

 

I'VE DEALT WITH A FEW in MY PROFESSIONAL CAPACITY....

 

The story goes like this, 1) by now you know what you've got.

2) you have accepted the pretext that what you've got will be fixed.

3a) You are still operant under the auspices of Good Will - buys time, not unlike the first post in this topic.

 

or

 

3b) You have accepted the product and therefore the delivery is made. Anything else like fixes and such is bonus and not bound under any warranty.

 

There is a lot of legal English to cover that but that's about where it is I imagine.

[Jackal19851111]

Exactly. Granted, I don't work for a company for a million dollar games company but bad feedback will make or break my business more so than EA will ever know. I also have to deal with these kind of issues every day and have to do it face to face with the end user. Cry me a river is my response basically.

 

Aye, I wonder who posted "gamers can be entitled", when in my industry it's the same thing, people complaining about their beds being too hard, coffee not being hot enough, steak not well done enough, oh well I can go on forever. If I was to hide, these very same consumers would go on every social media site to flame my hotel, from tripadvisor to booking to FB. They can be very "entitled" and very vocal. But in the end -> they are paying customers.

 

Now how I do I handle these scenarios? Simple complaint handling; by listening to my customer, giving them my attention, asking them questions to clarify the problem, showing empathy and understand the situation from the customer's point of view, acknowledge their concerns and take steps to solve their issues. And you know what's the result? I've had many customers angry with their rooms, their breakfast, whatever - they give me GLOWING REVIEWS at the end of their stay because of the customer service I provided for them.

 

And you know what's the funny thing, if they never had a problem - they won't even give me a glowing review but because they had a problem, and I took steps to acknowledge their concerns and improve the quality of stay in my hotel - they ended up loving what I had to offer. THIS IS HOW YOU DO BUSINESS.

 

*sigh* Anyways, I'm still glad Bryan replied at least. I can stop jumping to conclusions now.

[sinosleep]

Bryan Johnson just posted this on reddit

That's my reddit thread lol

[Pen-N-Paper]

No...not just my $70 dollars. Pain and suffering, dude...

I knew the UI was good for something! 

[Brogan]

I'VE DEALT WITH A FEW in MY PROFESSIONAL CAPACITY....

 

The story goes like this, 1) by now you know what you've got.

2) you have accepted the pretext that what you've got will be fixed.

3a) You are still operant under the auspices of Good Will - buys time, not unlike the first post in this topic.

 

or

 

3b) You have accepted the product and therefore the delivery is made. Anything else like fixes and such is bonus and not bound under any warranty.

 

There is a lot of legal English to cover that but that's about where it is I imagine.

 

What if a disabled person could not physically play the game, and their basis for legal action is they were not told traditional controls would not be available to them?

[Jackal19851111]

That's my reddit thread lol

 

Well done, that's all I can say, you've helped break the silence that has been driving the community crazy for weeks!

[Ero_the_Great]

What if a disabled person could not physically play the game, and their basis for legal action is they were not told traditional controls would not be available to them?

 

How would a disabled person be able to play the game if they even can't hold a controller?

Use a 100+ bucks gaming mouse or what?

[rupok93]

I have run out of patience, the first week or so I just listed the issue we were having, I went through two breaks where I was planning to play this ****** game but no dice.

 

Its been almost 4 weeks now, no word on any patch. I can almost say for certain the first patch will do jack ****. The only reason we are waiting in the first place is because of the same reason the pc version is fucked up, they are waiting for the ****** console certification.

 

I am done. I god damn defended bioware too much, da2 i excused them for their little time to make the game, me3 I excused the rest of the game besides the ending.

 

Why is is so god damn entitled to ask for a decent product from these shithole companies nowadays? You can shove your GOTY award up your arse. Go to sleep every night knowing you didn't deserve jack ****. Btw I am glad with that buttload of marketing you only managed to get 1.3 million sales. For your next game I hope it goes even lower.

[Pen-N-Paper]

Reading the dev responses in this thread I am really losing faith that the PC controls will be improved upon. How can you not see that moving with WASD in a game that does not have auto attack is a horrible experience for anyone who wishes to play a melee character? I do not have a third hand to hit ability buttons while I try to stay in melee range and also have to manually attack my target. If I wanted to play this with a controller I would have bought the game for Xbox. I am not new to gaming and this is not a problem of adapting to new controls.

 

When are you releasing a patch? I paid for your product almost two weeks ago and I still cannot play in any fashion I would classify as enjoyable. This is the first Bioware game where horrible PC controls are the reason I do not even wish to play at all.

LIKE

[Pen-N-Paper]

What if a disabled person could not physically play the game, and their basis for legal action is they were not told traditional controls would not be available to them?

To paraphrase the famous Yogi Bera: 

"It would be McDonald's Coffee all over again"

 

Still, a class action is highly unlikely. Nusance payments to buy silence for a company the size of Bioware Division.

[Ero_the_Great]

Why is is so god damn entitled to ask for a decent product from these shithole companies nowadays? You can shove your GOTY award up your arse. Go to sleep every night knowing you didn't deserve jack ****. Btw I am glad with that buttload of marketing you only managed to get 1.3 million sales. For your next game I hope it goes even lower.

 

I know some gaming companies who are satisfied with sales in the 100k's, mainly Japanese ones of course. So I wouldn't say "only". Because that's still a lot.

[Pen-N-Paper]

That's my reddit thread lol

LIKE

another indian!  Good on ya!

[rupok93]

I know some gaming companies who are satisfied with sales in the 100k's, mainly Japanese ones of course. So I wouldn't say "only". Because that's still a lot.

 

Because they don't do marketting, with how much dai has been marketed, you can certainly tell they spent bucket loads of money on it. 1.3million is not enough. It may be enough for profit but not much.

[MrnDvlDg161]

******** Opens up a large Infinity Treasure Chest *******

Alright folks ---   back up a min back up a min....

 

I've got about  1,000 sets of  *Veteran  ME3  Bioware  Master Works  Vanguard Armor *  with  Heavy Arms +5 Patience, +10 Tech Rage Power,  Heavy legs 80% Anti-BS guard, 80% Impatience upon hit. 

 

They were salvaged from the  Great ME3 War.  * Water in his eyes*  Many veterans fell and more hold such deep wounds.   The Hudson Archdemon  was a feirce and relentless foe with  Red, Green, and Blue orbs of destruction.  

 

Time to suit up, its getting heavy.

[Ero_the_Great]

Because they don't do marketting, with how much dai has been marketed, you can certainly tell they spent bucket loads of money on it. 1.3million is not enough. It may be enough for profit but not much.

 

I wouldn't say they don't do any marketing, but they are clever enough not to blow huge amounts of money into it.

But out of curiosity. Are those 1.3 millions stateside or worldwide?