Bioware isn't saying anything because it's still less than a month after release. And just shy of Christmas. The goldielocks zone of a game's release for maximum earnings. If they acknowledge anything about bugs and glitches, it'll be on 100 websites and spread through word of mouth and potentially kill the wave.
I've yet to play this game since launch more than an hour of single player because I just CAN'T. Not because I don't want to, but because I'm prevented from playing it by the game itself. I left the Hinterlands at level 4, went to that town, and the game crashes on the load screen when you leave the town. Nothing I can do. Not only does it crash, it puts as much strain on my CPU as Prime95 would. And the only thing that stops it is ending the task. There's other issues like stuttering, which is my main gripe, that make what is playable (The Multiplayer) more annoying than fun. But the Multiplayer alone is not worth $60.
And so far, all these complaints for the most part are stuffed and contained in this one 215 page, 5400 replies, topic, where they aren't being talked about or spread all around the internet, putting absolutely zero pressure on EA or Bioware to get these problems sorted pronto
With no word on what's being fixed, or when, and the last communication here in this thread being from the 26th, I would get a refund right now if I could. But I can't. I'm stuck with the hole in my wallet this game put there, with nothing to show for it