19127 réponses à ce sujet

[Ncongruous]

He explicitly mentioned his fears that his posts will be pulled apart by journalists, hence the reason why he doesn't respond to this thread. So in highlighting his post, it'll just be proving him right. Clever really, but chances are it's going to be pulled apart as it does - from my perspective - prove Bioware's incompetence when it comes to being able to communicate with their fans.

 

And to think all this could have been averted if they didn't give us the silent treatment in the first place.

Yes, but shedding light on this problem is the first step to determining a solution. Drawing undue focus isn't an attack on him. It's an attack on the mindset and behavioral response. I don't feel anger at him at all for being honest. In fact I love him for it. It says a lot about the situation. But! It's only from his perspective. Surely an entity such as a company cannot hide behind those statements. And in that I don't feel it's representative of everyone's view about posting here.

[Jackal19851111]

It's sad really, when I saw the metacritic scores for DAI PC I was like "what the heck? the game deserves better - definitely not worth the zeros despite its issues", and I actually came on here to post a thread too (my first thread in bioware's new forum) to detail my impressions and give it a 8/10 score, so at least a few people who find it can see a balanced user review (which was severely lacking in metacritic - either 10s or 0s).

 

Yet now to think they are giving PC gamers the finger and silent treatment, even with folks who have graver issues with their purchase then me *sigh*, if Bioware would snub them, how can I expect my issues to be fixed? Never thought I'd say it, but even if the game is good as a whole, metacritic still seems to reflects the impressions of many PC gamers. 5-6/10 is quite accurate when rating the game if customer service is to be included in the overall score.

[Aguycalledhaney]

To be 100% honest *puts on flamesuit* I really think that most of the useful information in this thread has already been collected by Bioware. It's basically a "you suck" thread now. A very, very small section of people (and I'm one of them) is vehemently unhappy with this game at release.

 

They will fix it, and they won't tell us when until it's almost ready.

 

The game will be everything we hoped for within a year. Yes, that's bullshit, but that's what AAA games do these days, if you haven't noticed.

 

Bioware will apologize profusely about the issues that DAI had, and explain in detail their mistakes, shortly before their next release.

 

So encouraged, we will purchase the next release, and the cycle begins anew.

 

[In Exile]

Here is a semi-official response from the founder of Bioware and his minions whomever they are.

http://www.incgamers...sition-pc-claim

Good press @Adaram @RayMuzyka @bioware @dragonage Lots of personal computer customers upset

Any comment? @Adaram @RayMuzyka @bioware @dragonage What happened?

REPLIES:

@RayMuzyka:
I have no idea what you're talking about.

@Adaram
Me either, but I am PC gamer and love the game: a lot!

Maric @PaganRites
That article is crap. Writer trolling for hits. 60+ hours in. DAInquisition PC delivers and more. [favoured - @Adaram]

@Adaram
I feel privileged to have been spammed in such good company [favored - @RayMuzyka & @r2d2am]

So this is what was on Twitter.

These guys don't work for Bioware and have no connection to it. This is a bit like camping on the lawn of a former CEO and yelling at them for things the company did after they left.

[Jackal19851111]

Guess it's a long time coming, I needed a good reason after all to stop preordering games, but I had faith in Bioware after 16 years.

 

Oh well, on the plus side, I guess I've finally learnt my lesson.

[In Exile]

So what I've learnt so far about the gaming industry:

Nowadays, silent treatment is the best way to deal with your paying customers who are unhappy with your product. If they go mad due to the silence, and resort to finding you on reddit or whatever for any answer/ANYTHING, justify your silent treatment.

Why is it that indies don't have this problem? They aren't plagued with fame perhaps? Ok, how about Star Citizen that is an indie title with tons of fame especially for reaching 65 million in crowdfunding? Why aren't they giving their fans the silent treatment? And these fans are vocal as well, having paid hundreds of dollars to fund the project, and you bet they feel entitled enough to dictate their views on how the game should turn out. Yet, no silent treatment, consistent communication.

So please tell me... why?

Have you not read part of this thread? A substantial portion of it is filled with frothing at the mouth rage with posters who generally all agree a patch is needed tearing each other apart over what they've said. *I* barely want to read and post in this thread and I'm a frustrated consumer.

[Uhuru N'Uru]

Bioware isn't saying anything because it's still less than a month after release.  And just shy of Christmas.  The goldielocks zone of a game's release for maximum earnings.  If they acknowledge anything about bugs and glitches, it'll be on 100 websites and spread through word of mouth and potentially kill the wave.

...

That's rubbish the issues get more bad press when ignored. simple fact is it's a AAA game from one of the two biggest and most consumer unfriendly, publishers.

It gets worse every year, they hype the game to death and set unrealistic and fixed release dates. When the inevitable backlash occurs, they ignore issues and if bad enough drop planned Season Pass DLC, which is AC Unities fate. If they think they can screw more money by patching they will.

 

As long as Gamers are Stupid enough to fall for the hype and preorder, this will continue forever. Why would they change it works, over and over again.

This is much better than every Ubisoft release since Uplay was created, but Origin is really no better.

All it would take is about 10-20% to stop buying these pre-releases and in my view that includes hived off DLC.

Wait for the full games, if it's any good you will know by then.

Use Crowdfunding to support Good Devs making the games you want to play, I'd not recommend Kickstarter's all or nothing model.

 

Star Citizen had the right idea, I know they had a Kickstarter but that wasn't planned, it was at the behest of many fans, aiming to ride the KickStarter Bandwagon, They raised $2 Million through KS and $4 Million on their own.

Now it's at $60+ Million, Even if the game is rubbish the Open Developement model is sound, never expect success with all the games you back. Choosing wisely is no Guarentee of a great game.

Just think though. it's better than Pre-orders and Season Passes, you can see the progress.

Contrast that with what's known about Fallout 4, which actually started about the same time as Star Citizen, we all know it, Yet Zenimax don't admit even that it's being developed at all.

If GamerGate went after these two Towers of Corruption, rather than looking in the slums for very minor events, It would maybe do some actual good. If you want to Stop it you attack the Top not the bottom, the only weapon they respect, is your money.

 

On your CDT's before Game Starts.

I spent days with about 3 starts in 200 or so. I reinstalled Windows and have not had one since, the games far from perfect and I still CTD too much, but never at startup and often having hours of play, before, a CDT event.

It's a big step but actually something you should do about every 6 months (Backups make it easier). Windows is huge and many bugs add up to a unstable OS over time.

DAI seems very sensitive to these bugs, it shouldn't be, but it is. So try reinstalling Windows, it may be time consuming, patching will take longer though.

[In Exile]

About the GOTY that DAI has received:
The game is nominated for another GOTY where players can actually vote.
Perhaps if they are eliminated in the first round it would be a better message of what many players think about the game in its current state.
Link: http://www.escapistm...ts/standings/20

You have to register to vote, so the sample sizes aren't going to be accurate even if DAI loses by a landslide. It won't do anything but add to the crazy rhetoric on both sides.

[Jackal19851111]

You do realise that all the madness began once the silence set in yes?

 

 

Have you not read part of this thread? A substantial portion of it is filled with frothing at the mouth rage with posters who generally all agree a patch is needed tearing each other apart over what they've said. *I* barely want to read and post in this thread and I'm a frustrated consumer.

 

 

[In Exile]

I do think that DA:I is going to do well. Because it does seem to be mainly a good game. But regardless if it does commercially well enough or not, it still has the potential to damage EA/Bioware even more. There are two reasons for that. One is that DA:I will not do a perfect job of satisfying old fans of DA:O. DA:I has to stand on its own feet and create a new franchise. Its chances to do that would have been much better if there had never been a DA:O or DA2. For its public recognition, DA:I does not have a clean slate. It has a pre-history. And so does the EA/Bioware relationship to many of the customers. All the gasoline is already liberally splashed all over the place. All the more reason to be careful with sparks and matches.
The other reason is of course the PC version. Again, I think this may hit where EA/Bioware is already most vulnerable.

One can speculate about the reasons for why the PC implementation was so botched. But I would think that it was mostly because of lack of zots (time, money and resources). Already when DA:I release had to be delayed, we know that they were hard pressed to finish it according to their vision of the game. Because of the considerable influence PC-gamers pack on the videogame market (much, much greater than industry market analysts would want to believe - and yes, the main reason their expectations and predictions often fails), the PC-version is not a good place to make your sacrifices (Bethesda and Infinity Ward notably try to avoid that as the plague). Many of the biggest selling franchises (as well as developer CD Project Red) owe their reputation (which does also sell the games to the consoles) to pampering the PC audience. But from a practical point of view, it makes a lot more sense. It desires the most unique interface, but can (arguably - but falsely so) share the same interface as the four other versions. So I'm suggesting it was simply seen as a practical solution in a situation under pressure.

It's pointless to speculate if it was, ultimately, a wise decision or not. It's in any case (not yet) not any scandal. The problem is not the game. It should be possible to fix. The problem is to fix it in a relevant way, i.e. without the damage being done anyway, or already.

The relevant mechanic here is damage control. So the scandal is the silence. But coming from EA it's not surprising. It's what they believe in. Both because they think customers are dangerous to communicate with, and because they are scared that media/industry more easily picks up that there is a problem, if there is anything said by people representing the company. Then there are also the factors of personally becoming more vulnerable to internal politics, or the company becoming more vulnerable to lawsuits, due to public statements.

It was the same back in the days of Spore. The silence only fueled more rage, then too. And ultimately a dead stop to sales and a 'most hated company' -award.
It is dangerous to communicate on discontent, of course. I don't think the developers should generally be allowed to do it. You need a specially trained person to do it. Or specially trained persons. Those persons shouldn't just be any media or PR-trained people. They need insight into both the perspective of the developers and the perspective of the gamers (the latter ruling out all EA marketing people). And they need to be good communicators and educators.

What should they say? The most important thing is that they're not silent. The audience must not perceive a stone wall. Basically, they should explain why they can't give details on specifics before those specifics are actually specific (i.e. the patch is ready). They should convince the audience that work is indeed underway. They should explain what things are unlikely in the short time, and why, as early as possible. No point in extending false hopes.

It's probably also necessary for such a damage control -person to distance him/her-self from the advertisers. Else credibility and trust would be zero. This fact probably causes so much internal political conflict, that it may be a reason for this EA-silence in the first place.
That person would, for instance, have to explain to us that the 'for PC by PC' video was an initiative from such people, on the sudden realization that the PC-market was actually important. That they mainly edited together a video from out of context snips (where two of the three people actually don't say anything about the PC version), and then slapped on the suggestive title, which becomes the lens through which people then interpret the video.

We don't always agree, but I thought your explanation was excelent here.

[In Exile]

Oh boy. This isn't going to end well.

They have a lot of serious game breaking story issues to address. I can deal with the crap UI if the banter triggers properly and my character doesn't have their voice and gender swapped.

[Brogan]

Thing is we should not have to spread this around,they should have done a decent job in the first place,they sure as hell should not have made that intentionally misleading "Made by PC Gamers for PC Gamers" video when anyone who had played a RPG on PC can tell in 2 minutes that no thought or effort was put into the PC UI.
 
KB/M functionality/usability was such and afterthought as to be non existent it smacks of incompetence that they completely forgot to do any quality control on what is the 2 universal standard input devices for a PC,its made even worse when most of the Devs claim to be PC Gamers did they honestly think the half baked job they have done would be acceptable?
 
To add insult to injury now they have our money instead of fixing the issues and communicating they go total silent running not even issuing a progress update on the status of any patches or even issuing a apology, instead all they do is give PR BS speeches at award events along with never ending torrent of self publicizing marketing via twitter and other social media, but on their own bloody forum not a word, nada, zit, squat!
 
Bioware pull your heads out of your marketing bubble and fix your mess you owe us !.

Great post.

[In Exile]

Then this thread needs more visibility.

This thread needs to be linked to on Twitter, on game sites, on review sites, and on Twitter some more.

This thread won't convince anyone if anything. It's a 300 page echo chamber. If you really want to get a message out there write blog posts or something.

[Jackal19851111]

I reckon metacritic is enough to spread the message, and I'm done defending Bioware and this game.

 

Even though the majority of user reviews are either from fanboys or haters voting 10 or 0 *facepalm*, the overall score for PC, does... strangely, end up reflecting my current impression of it.

[In Exile]

I reckon metacritic is enough to spread the message, and I'm done defending Bioware and this game.

 

Even though the majority of user reviews are either from fanboys or haters voting 10 or 0 *facepalm*, the overall score for PC, does... strangely, end up reflecting my current impression of it.

 

I don't think metacritic does as much as people think. COD has had terrible user scores forever. PS4 Skyrim has a 6.2 or something and sold like hotcakes even though it just straight up stops working after a while. 

[Brogan]

I agree that movement is unresponsive, but I think it has more to do with the character's unusual handling when attacking. I notice this on melee characters. If I want to re position myself, say to the flank, it feels like I have to stop attacking, "unstick" myself from the enemy, and move around to the back. This may be purely an inertia thing as it happens fairly quickly, but juuuust slowly enough to be irritatingly obvious. I'm not sure if that's just me or not.
 
DA2 had this to a degree as well but it was far less noticeable as most people, myself included, used click-to-move (on terrain) to reposition, whereas DAI uses WASD which in my mind encourages rapid reactionary movement, such as circle strafing. That simply isn't possible with the mechanics of the game. I think adding click-to-move on terrain while using action cam will be a workable fix that would make that issue far less of a problem.
 
People are trained by generations of games that WASD implies instant, responsive movement. I totally understand that the mechanics of DAI involve more inertia, animation time, and so on. That's 100% fine. I think the negatives of such a system are hugely magnified without click-to-move. My worry is this will never be added as it's a worthless feature on consoles.

If they added auto attack to action cam (as well as click to move), then NONE of these issues would hinder pc players because there would be no need to worry about responsive movement, inertia, strafing, etc., correct?

I still do not understand, if these 2 features exist in Tac Cam, why they did not allow them in Action Cam. That is a deliberate design decision from somebody who WANTS you to play with a controller.

[Brogan]

You're waiting to play the game because of all those other issues that you COULD have.. Some of the people playing (myself included) havent had any of those issues. No crashing, I still get party banter, havent had any quest bugs and I think Im at least half way through the game, if not more then half. Not really sure. I got to a decision that I had to made and havent loaded the game since then.. You may not have any of those issues.
 
Yes, the controls suck.. Yes, it shouldnt have been released like this at all. Yes, it needs to be fixed. But for -some- people, it is playable. The story (up until the point Im at) is great. Im one of the people that doesnt mind all the silly quests. In fact, for me, it makes my $70 bucks spent on the game more worth it cause it gives me more to do and more to play.. *shrug*. The lands are gorgeous, the scenery is excellent, the companions are for the most part hilarious and awesome.. Iron Bull. Hes just plain awesome.  Stupid controls aside Ive actually found myself enjoying it. Up until now anyway. Which has nothing to do with the actual game but more about me being a girl, I think lol

Yea, those things I'm kind of counting on anyway. And I've read more than enough praise for them over 2 weeks that make me feel better about missing my return window. I patiently await that stuff.

Its everything else I read about every day that make me not even want to touch the game yet.

[Jackal19851111]

I don't think metacritic does as much as people think. COD has had terrible user scores forever. PS4 Skyrim has a 6.2 or something and sold like hotcakes even though it just straight up stops working after a while. 

 

It doesn't have to be the review scores, already it's a first stop for many folks to link to other review sites for those who want information about the game. And many would be curious how the game got glowing reviews from Gamespot/IGN/etc only to have such a mixed reception, and it'll prod them to seek more information prior to their purchasing. That's enough for me.

[glosoli]

btw, someone wrote that banter bug could be fixed by setting Origin offline and play the game in offline mode. I tried it and I heard many dialogues in 30 mins than ever before.

[Jackal19851111]

btw, someone wrote that banter bug could be fixed by setting Origin offline and play the game in offline mode. I tried it and I heard many dialogues in 30 mins than ever before.

 

Really? Well that would explain why I never got the banter bug then =/

[Brogan]

 

This thread won't convince anyone if anything. It's a 300 page echo chamber. If you really want to get a message out there write blog posts or something.

Then where do you intend to let Bioware know about this:

They have a lot of serious game breaking story issues to address. I can deal with the crap UI if the banter triggers properly and my character doesn't have their voice and gender swapped.

 

The Help HQ? Where they direct you back here to get additional assistance?

[Rencor2k]

To be 100% honest *puts on flamesuit* I really think that most of the useful information in this thread has already been collected by Bioware. It's basically a "you suck" thread now. A very, very small section of people (and I'm one of them) is vehemently unhappy with this game at release.

 Can you blame us? We got no clear answer whatsoever, and Bioware has kept us in the dark pretty long now.. No wonder people are frustrated, myself included.

[Jackal19851111]

 
The Help HQ? Where they direct you back here to get additional assistance?

 

[Henryk]

I started a Petition :-D

 

http://www.ipetition...-the-pc-version

 

 

 

GO FOR IT ... Lets see how many we get ;-)

[Pen-N-Paper]

Then this thread needs more visibility.

This thread needs to be linked to on Twitter, on game sites, on review sites, and on Twitter some more.

The problem arises, again, that this is a walled garden. It walls out The INternet. That is the problem.

 

www.DA3.com or some such private website with a simple free PHp forum or Wordpress blog that remains in the control of a private individual vis-a-vis publishing privileges is the way to go. The website, for one year, would be a handful of dollars. The integration of either the free PHp forum or Wordpress blog would be half an hour.  The forum would essentially have only one forum and only one topic. It can allow for cut and paste from here to there. I would be happy to post the picture of my returned game there.

 

This becomes a staging area, or a hub, to reach out to others. It also forces Bioware to come to us.

 

It is a whole different dynamic, more empowered, than what we are experiencing here.