While this is exactly true, it sounds too much like an excuse to be palatable to me. Marketing is about generating excitement and desire for a product. When it crosses over the line into deceit and lies, you can't claim overenthusiasm (not that YOU are) or good business practices. This is when it should become a discussion internally about short-term gain versus long-term growth. You can blow your whole wad of trust and customer buy-in at the same time you rake in the dough. I'm not claiming Bioware did; that is an impossible metric to determine until the next release. It may have affected exactly nothing, it may have cut PC sales in half. I'm annoyed, I still play the game, I use a controller, and I will buy Bioware games in the future. I'm not making threats, I'm just making my displeasure known (here, pointlessly).
hmm... i'm not so sure about that part.
if i want something, i buy it. if the quality of this product, which i really want, is below my expectations (and those are formed by promotional materials, reviews), i'm not buying it again because i don't trust the manufacturer anymore.
now, if a person had a problem with ME3 and/or DA2 yet still bought DA:I, then this changes nothing, because that person probably will buy the next game.
i never had problem with DA2 - it had its flaws but i really did enjoyed it (i got it after it was patched, because i forgot about plaing games for a while); this is different - i was hyped by untrue information (promotional materials, reviews), i paid the price and i feel cheated, even tho i understand the restraints of tight schedule, new engine and all that. if they don't fix this (patch), i will not buy another game from BW/EA. i'm not angry - just amused at this point.