Check this topic carefully from the beginning.
First there is the original post from Mike Darrah. Read the following comments. Well received, cordial and pleasant.
It continues this way for several days.
A Bioware guy came on and helped out unofficially! This was well received as you can see by the comments at the time.
Patch 2 arrived! That created more problems than it fixed.
Where was Bioware at this time? On Twitter telling the world how FIGJAM they are and how they got GOTY.
Did they ever come back to THEIR OWN FORUM and at least communicate with anyone? No they didn't.
Its been going downhill since Patch 2 and it is Bioware's doing!!
This forum is not Bioware's enemy so why are they treating it like it is? It will come back to haunt them I know. You cannot treat customers in this manner and avoid any backlash.