Look, if y'all tired of Elhanan, just leave ol' Merlin there to spin and blather into the æther.
Yay - wall of text time:
Oh, and EA's 'problem' isn't about profit. It's about profit right now. That's the distinction I think needs be made. A quality product generates initial revenue and then great word of mouth. It creates more revenue then. Add to it - expansions, DLC, etc, all equally of quality and you generate even better revenue and word of mouth, etc. The awards are legit, the criticisms legit and your reputation secured. Quality speaks for itself, of course.
That, however, takes time. That's revenue over the long run. You make just as much - hell, you probably make more. Unfortunately, this requires the ability known as "long term thinking", which most corporate entities do not possess. "Long term" for most is considered a year ahead and no more. DA:I did not take four years to create. That's a huge load. There's no way. That's fiction. Four years and this near-unplayable slog as the result? That implies something very bad, not an advance, certainly nothing of which to be proud.
But, we live under an oligarchy wherein - at least in the States - corporations are legally considered people and they simply do not care about quality. Quality costs money. It's cheaper - and this is extremely true of EA - and thus it is far more expedient to change the box than alter the contents, cheaper to recolour and rebrand. That's why DA:I uses the same model for Cass and Solas (and even steals anims from ME3, even the banshee sound for the Terrors, amongst others), near-all the combat anims (especially the mages) from DAII, down to faces for NPCs. It's evidence of a lack of quality, of a lack of concern, not thrift, not after "four years of development". Gone With the Wind didn't take that long to make. That's one thing I've never understood about the corporate mentality - it costs far more to lie and spin and market than it would simply to take the time and sell a product worth the purchase.
Oh, wait, I do get it: profit right now.
They don't give a crap and don't have to, simply because there are more people like Elhanan that will buy and settle and call it quality simply because it works for them. Which, frankly, is all it has to do. Games aren't art, but product. You want art, go to the Louvre - oh, wait, all that art, well, when it was made, it was product too. The artists were hoping to make money at it. Michelangelo didn't paint the Sistine because he liked painting. He needed the cash. That's why he loaded it full of mockery and tiny wee-wees. You can call it a masterpiece all you like. The original intent was cash and nothing but, and so it runs with EA and their games. All the value in these games - like how DA:O was 'art' and a 'masterpiece' (I don't see it, clunky piece of slow ponderous crap, really) is not their intent, it's your nostalgia.
Your nostalgia fuels your purchase and hopes and EA makes it's profit right now. It only needs be adequate. You can buy the 'greatness' and awards easily enough, as evidenced.
To be blunt, they make the games for the Elhanans. Not for any of you. There are more Elhanans than you guys. You're niche, O Purists of Gaming. EA spins and the Elhanans make all the excuses necessary for them. You're not criticizing, you're nitpicking via your toxicity. You're so conditioned to react you're even taking Amplitudelol seriously (you shouldn't be). Actually read what Elhanan says - it basically boils down to how satisfied she is with DA:I's adequateness. It met her expectations, which were probably not as high as your hopes for it. Unlike the rest of us, she accepted it for what it was (which was EA's intent) and thus got her money's worth. EA is not responsible for your satisfaction after purchase, you are. She understands this. You made the purchase. That's the money right now. The rest does not generate profit and is of no interest.
Accept it.