To be fair, if EAWare is the Titanic, Casey Hudson was the lookout that didn't see the iceberg. Mark Darrah was the pilot that stayed the course, imagining that the mighty engines of past glories would carry them safely past the hazard.
And it did...
1. Dragon Age: Origins Awakenings Expansion. Basically poorly executed and failure to launch for me. I had to wait several weeks to import my character and get over stability issues.
2. Dragon Age 2. The sequel without a name, but it should've been called, "Kirkwall, in and out and back around again." Failure to launch again because of video driver issues.
3. Mass Effect 3 and Day One DLC. Really? I just preordered it through an overzealous Gamestop clerk and I show up and it's still incomplete? I get shaken down for more money? The cost of being loyal is getting too expensive. Cerberus Network kept failing to connect. The ending... nothing more has to be said.
4. Star Wars: the Old Republic. Collector's Edition because I was still naive. Failure to launch, terrible technical support, insane anger on the message boards, technical issues concerning base stations, then the all-mighty horrible cash grab: Pay to win. Yeah, free to play...
5. Dragon Age: Inquisition. No viable mouse controls. No forum support. Failure to launch. 5 1/2 months and we get a storage locker.
That's a track record. I can go on and on.
No toolsets, but I bet your EA honchos are looking at toolsets a little differently now. Oh yeah, whatever Steam can do, EA can do better. Isn't that right? It's too bad the PC community is your only real source of modding. I think most of them are gone. Who knows? All this goodwill these forums made is sure to pay off.