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[coldenhas]

Months ago I was ecstatic to find out that Dragon age Inquisition was going to get a collector’s edition called the Inquisitors Edition that came with a plethora of amazing physical and digital items.   The first thing I did, as I always do, was to text my younger brother to tell him about it and how excited I was for it. I also knew that due to my current financial situation I would not be able to afford such an amazing deal.  My brother, being a loving and giving person, offered to pay for it (I think because I told him I’d sell my left nut to get it).  And so he did.  He went to GameStop.com and preordered the game and I eagerly awaited its arrival.  On July 23, 2014 my younger brother Daniel Pooler committed suicide.  I was crushed.  I lost an amazing friend.  I don’t know how someone so amazing could feel so low as to end their own life.  For weeks afterwards I was not myself. I was more irritable, angry, and depressed. I missed my brother. I missed texting every day to talk about new games, or technology.  I still struggle with feelings of pain and regret.  One of the few things that I was able to focus on while I was missing him was that I would be able to get the Inquisitor’s Edition of Dragon Age.  I waited months to receive it in the mail.  The closer that time got to November 18, 2014 I would check online each day for news about the game and any new info that might have arisen. Then came the amazing day Dragon Age was released.  I checked Danny’s GameStop account and saw that the game was still in open status.  So I went online and found that sometimes delays happen. Feeling sedated about not receiving the game I waited some more.  THEN today November 19, 2014 I checked again and the order was gone.  It was not in the order history, I had not received an email about it nothing it just vanished.  That was just as my lunch break at work was ending so I had to wait four hours until I was off in order to call GameStop’s phone number to figure out why.  After sitting on hold for over 20 minutes I finally was able to get ahold of an agent on the phone and told him the situation.  He informed me that the order had been canceled due to account issues.  I asked why I had not received any emails about this and he said he didn’t know.  I then asked if I would be able to change the form of payment and he stated that since the order was closed he could not reopen it and allow a change of payment.  I asked Jerry if there was anything he could do and he put me on hold for a couple of minutes to speak to escalation.  When he came back from hold he stated that they were out of the game and I could not get the game that I had preordered months ago to guarantee that I would receive a copy.  So now pissed off I am at my computer typing up this situation in hope of relieving some of my frustration at being treated this way.  Why would you not try to contact someone about account issuers?  I don’t get to even enjoy the last gift my brother wanted me to have because GameStop decided to cancel an order without contacting the customer.  I have no hope of getting anything for my pathetic story or for anyone to believe it.  I just wanted to say that I work in a call center for customer support and the customer support I felt in this call was horrific.  I lost out on a gift because of companies not caring about their customer.