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Old gen (PS3 and XBOX360) master thread, Bioware please fix these issues!


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#2326
RINNZ

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Damn. Still nothing about the game breaking glitches for old gen? What, the only thing that will be fixed in a sense is the size of subtitles? That's it? Okay...I guess It's something...











Even though it had no eeffect on me to begin with.
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#2327
Octarin

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Perhaps you should provide a "disclaimer" in your sig... that always fixes things.

 

Nah, they ain't got a problem with my sig, it doesn't "harass" any specific dev like those other folks. 


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#2328
Biotic Flash Kick

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mi have two unplayable files

 

and 5 others with banter bugs

 

this is terrible

 

why cant they fix this?

 

one file the scene with florianne and the fade rift WILL NOT TRIGGER

so im stuck in wicked hearts wicked eyes

 

the other file has broken autosaves and manual saves :/



#2329
Panda

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Update:

 

I still have lot of crashes. Currently I'm recovering system from yet another crash. It's not point of unplayable for me, but annoying for sure. This beats Red Dead Redemption with bugginess ^^;

 

I can't complete some minor quests like I can just speak with some persons though I spam X. Same with closing fade rifts and climping ladders, there just isn't option for X so I keep jumping around the object/person ^^;

 

I have had some sound problems with background voices like suddenly battle music when not in battle or battle noises like people yelling and swords clashing while none is around.

 

Suprisingly I don't think I have party banter bug at all.



#2330
Conal Pierse

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I don't think messaging about problems is harasshment unless there is personal attacks or something similar going on though.

 

I think people are trying to get attention to problems this way cause they have been ignored otherways. I have messaged to Allan about making old gen community thread, but without answer. Why are PC players hold on higher pedastal with their own threads, I don't know. Because Devs are refusing to take care and keep old gen community updated I have to do that and take my own time to do what devs do to PC community. Aren't I practically doing devs job with this thread? We don't get info unlike PC folks get with messages about new patches and what it will fix for them, acknowledgement by devs and other stuff. I have to search and ask around for them everytime and then update opening post.

 

And I think one problem is that although devs say they are listening it doesn't really show in Patches. Patches 2-4 were practically PC patches with tons of unique fixes. Patch 5 finally has mention -one sentence long, maybe cause it's not important to PC folks- about adjustable size of subtitles which is one of major issues console folks have been reporting since release. It's probaply being fixed cause it's problem for XBONE and PS4 as well, not only old gen.

 

At this point it doesn't seem like we will get old gen specific fixes at all. Although you have been in this thread which is at least something, well I don't think it has translated to fixes and patches for us so overall it doesn't feel like we have been heard.

You can absolutely reach out to people with problems you are experiencing. The issue is when someone picks X individual to target with messages. That, whether good intentioned or not, can lead to the harassment of that individual, which is why we don't allow it. If someone makes a post or puts something in their signature saying "hey everyone, send a bunch of messages to X" that crosses the line.

 

With regards to the size of subtitles, that is something we heard quite often from our last gen community, and something I know you have been looking for since the start. At present, we're not able to give you any information on future patches for other platforms apart from the PC beta. That being said, I think if you look at the track record for how patch information has come out so far, you can probably extrapolate and draw your own conclusions (which I can neither confirm nor deny).

 

It's true that we have been more active in the PC thread to date, but I'm working on ways we can get more information out to the gen3 players. I understand that this has been frustrating to date, and that your patience may have worn thin.

 

With regards to Octarin, I can't really comment on what you purport David to have said, other than to say that we do value feedback overall. In the more creative aspects, such as writing, there is obviously a balance between creative freedom and what some segments of the community may want (such as being able to romance Varric, for instance). However, when it comes to creating a great overall player experience, whether through gameplay, storytelling, character design or what have you, trust that we absolutely take into account what we are hearing from our players.

 

We then evaluate the feedback and decide on what to do next. Not everything can be acted on, whether for technical, creative, or any other number of reasons, but we do work hard to try and create something our players will enjoy. This post from Patrick Weekes on writing Krem is a pretty good example of how we worked with the community to try and bring greater representation to our games.

 

Community feedback is a great tool for us as developers, and something we have always valued highly. There is a balance between creative freedom and community desires, but that in no way invalidates its worth.


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#2331
PhantomGreed

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I'd rather prefer that you take the opportunity to remove an offending part of your signature, rather than have a mod discover and remove it. I appreciate what you are trying to do and understand that you are frustrated, but we do not allow our posters to target individuals for harassment (even if you are asking others to be polite).

And no, I didn't discover this because I was inundated with messages or search the forums for my name. I regularly check this thread and let our team know about the concerns of our community (both here and elsewhere) and issues they are facing. I understand that our inability to give you much in the way of information to date is frustrating, and for that I apologize.

I encourage you to continue to provide feedback, but please do so in a way that doesn't violate the rules of this board. Feedback from the community is an invaluable tool for our developers, however, we kindly ask that it is given in a constructive manner.

This is the first and only response I have received, and whilst it offers no information on a fix for old gen, I thank you for taking the time to respond. I assume you are referring to the dev-chat roulette bit including your name and to message you. Very well, though I do not see it as offensive or harassing, I will remove it, out of, if nothing else, respect for this forum's rules.

Even though it seems that you were being somewhat condescending in reference to the "not being inundated by messages" part, I will give you the benefit of the doubt and make no further assumption, since you did indeed read my message, and took the time to respond.

 

You can absolutely reach out to people with problems you are experiencing. The issue is when someone picks X individual to target with messages. That, whether good intentioned or not, can lead to the harassment of that individual, which is why we don't allow it. If someone makes a post or puts something in their signature saying "hey everyone, send a bunch of messages to X" that crosses the line.

 

With regards to the size of subtitles, that is something we heard quite often from our last gen community, and something I know you have been looking for since the start. At present, we're not able to give you any information on future patches for other platforms apart from the PC beta. That being said, I think if you look at the track record for how patch information has come out so far, you can probably extrapolate and draw your own conclusions (which I can neither confirm nor deny).

 

It's true that we have been more active in the PC thread to date, but I'm working on ways we can get more information out to the gen3 players. I understand that this has been frustrating to date, and that your patience may have worn thin.

 

With regards to Octarin, I can't really comment on what you purport David to have said, other than to say that we do value feedback overall. In the more creative aspects, such as writing, there is obviously a balance between creative freedom and what some segments of the community may want (such as being able to romance Varric, for instance). However, when it comes to creating a great overall player experience, whether through gameplay, storytelling, character design or what have you, trust that we absolutely take into account what we are hearing from our players.

 

We then evaluate the feedback and decide on what to do next. Not everything can be acted on, whether for technical, creative, or any other number of reasons, but we do work hard to try and create something our players will enjoy. This post from Patrick Weekes on writing Krem is a pretty good example of how we worked with the community to try and bring greater representation to our games.

 

Community feedback is a great tool for us as developers, and something we have always valued highly. There is a balance between creative freedom and community desires, but that in no way invalidates its worth.

Mine, and many other's patience has indeed worn quite thin.

However, if you sincerely intend to provide more information to old gen users in the future, then I can stay civil and stretch my patience a bit more. I appreciate your honesty about patch info and PC focus, and I, like most of us, wish to be able to play a game we have been anticipating since its release. I am not expecting perfection, and understand you have a lot to work on. 

As Panda said, many feel like we are not being heard and are being kept in the dark. Even with this response, it still feels as so simply because you have no real info to relay. With frustration mounting, many are losing hope.



#2332
Keitaro57

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Conal Pierse

 

Thanks for the reply. I see you used very chosen words and try to explain us with pedagogy the whereabouts of the decision in the making of Dragon Age Inquisition.

 

We know that there is a very hard alchemy between dev desires and fan desires and we are truly grateful that you take some time to take into account our desires.

 

But... You chose the wrong thread to explain that.

 

In this thread, you won't find thing like "I want to romance Vivienne!" or "I want a bikini armor!". Here, you will only found players who want only one and only thing : a working game. If you say that this desire is challenged by any dev desire, you will only pour some oil on fire. Today, I was killed by a Dragon. Not that my strategy was wrong, only that each time his health was totally depleted he regained all his strength and all his health. Infinite loop of trying to kill the same dragon until all my potions run dry... It happens at lot of bosses on my run and I must use a lot of saves to progress. And I'm a lucky guy with the numbers of guys having issues with the PS360 version of the game.

 

We don't demand that the main essence of the game change to satisfy us. We want to play the game we payed full price with the same pleasure the others gamers had.


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#2333
Octarin

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You can absolutely reach out to people with problems you are experiencing. The issue is when someone picks X individual to target with messages. That, whether good intentioned or not, can lead to the harassment of that individual, which is why we don't allow it. If someone makes a post or puts something in their signature saying "hey everyone, send a bunch of messages to X" that crosses the line.

 

With regards to the size of subtitles, that is something we heard quite often from our last gen community, and something I know you have been looking for since the start. At present, we're not able to give you any information on future patches for other platforms apart from the PC beta. That being said, I think if you look at the track record for how patch information has come out so far, you can probably extrapolate and draw your own conclusions (which I can neither confirm nor deny).

 

It's true that we have been more active in the PC thread to date, but I'm working on ways we can get more information out to the gen3 players. I understand that this has been frustrating to date, and that your patience may have worn thin.

 

With regards to Octarin, I can't really comment on what you purport David to have said, other than to say that we do value feedback overall. In the more creative aspects, such as writing, there is obviously a balance between creative freedom and what some segments of the community may want (such as being able to romance Varric, for instance). However, when it comes to creating a great overall player experience, whether through gameplay, storytelling, character design or what have you, trust that we absolutely take into account what we are hearing from our players.

 

We then evaluate the feedback and decide on what to do next. Not everything can be acted on, whether for technical, creative, or any other number of reasons, but we do work hard to try and create something our players will enjoy. This post from Patrick Weekes on writing Krem is a pretty good example of how we worked with the community to try and bring greater representation to our games.

 

Community feedback is a great tool for us as developers, and something we have always valued highly. There is a balance between creative freedom and community desires, but that in no way invalidates its worth.

 

Finally, a substantial answer. Even this alone makes me personally alot more satisfied. 

 

A couple of points:

 

"I think if you look at the track record for how patch information has come out so far, you can probably extrapolate and draw your own conclusions (which I can neither confirm nor deny)."

 

I like this sentence, incredibly strategic and diplomatic. It gives off the right impression, that what we say is being acknowledged, one way or the other. 

 

"With regards to Octarin, I can't really comment on what you purport David to have said, other than to say that we do value feedback overall. In the more creative aspects, such as writing, there is obviously a balance between creative freedom and what some segments of the community may want (such as being able to romance Varric, for instance). However, when it comes to creating a great overall player experience, whether through gameplay, storytelling, character design or what have you, trust that we absolutely take into account what we are hearing from our players."

 

You find me in complete agreement in this point too, especially on the writing bit. I am a writer myself, I would never personally ask "LI Leliana, LI Varric, why is Dorian gay, why is this, why is that, why the other". More haircuts is a must though artistic vision go hang (sorry couldn't help it). The Gaider comment was purely rhetorical, I wasn't expecting feedback on that. And believe me, we do realize how not all people are different. 

 

As for Krem, I wish I didn't have to kill him to ally with the Qunari, that was a hard decision there, allow me to say, the character is loveable, and the decision was hard, a very good bit of writing there. So far, the only actual Origins-like hard-decision that stays with you. When I'm able to play more of the game, I hope to find some more of those hard decisions. 

 

"Community feedback is a great tool for us as developers, and something we have always valued highly. There is a balance between creative freedom and community desires, but that in no way invalidates its worth."

 

I'll say it for you. Most of the community "demands" are whims and wishful thinkings (see the LI Varric thing), and can be discarded as such. Nobody is liable to up and leave the game just cause I, as a female Inquisitor, can't romance Dorian, for example. Or because Cassandra doesn't have bigger boobs (how many times that's been brought up is hilarious). This you know. If not, you know it now. However, when very many people start asking for simple things, like the mirror, the storage, and so forth, and you see these arguments repeated and repeated again and again, I sure do hope you take heed. The BE thing was a good move, and it covers a few of those "minor" additions that need be made that I have compiled in this (quite short, I have kept only the most popular demands) thread http://forum.bioware...sible-spoilers/Yet again not many people are likely to up and leave the game because we have the ugly pajamas. But people DO leave the game when they can't play it, when there are huge unplayability issues, when the graphics are so pants that you can't tell what a face looks like or what a banner has on it during cinematics, and so forth. These really are issues that I presume would be high in the priorities list. 

 

So, in conclusion, thanks for your comprehensive answer, it was more that we have ever gotten so far. Yes, our patience is wearing thin, but the need to know we are heard is sated, as far as I'm concerned. 

 

Don't be a stranger now.


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#2334
PhantomGreed

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^^I feel pretty content with the second response that he posted. That was actually more than I was in expectation of, and I am glad we have been given a bit of torchlight in our darkness.  

Now, perhaps we will see some progress, and our patience will further be rewarded.



#2335
Panda

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I'd be most happy if they could patch crashes away but I have no idea how they can do that ^^ I think I have one every 5 hour or so, so it's not very nice to play while waiting crash. In PC you at least can start the game right after it's crashed, but in consoles you need to reboot whole system and repair system before you can get to game again so it's not nice.

 

Though it's only single player that crashes for me and I have played multiplayer as much as single. So something in single player game does these crashes, maybe game overloads RAM or processor or something, idk I'm not tech guy.



#2336
Pig Bodine

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You can absolutely reach out to people with problems you are experiencing. The issue is when someone picks X individual to target with messages. That, whether good intentioned or not, can lead to the harassment of that individual, which is why we don't allow it. If someone makes a post or puts something in their signature saying "hey everyone, send a bunch of messages to X" that crosses the line.

 

With regards to the size of subtitles, that is something we heard quite often from our last gen community, and something I know you have been looking for since the start. At present, we're not able to give you any information on future patches for other platforms apart from the PC beta. That being said, I think if you look at the track record for how patch information has come out so far, you can probably extrapolate and draw your own conclusions (which I can neither confirm nor deny).

 

It's true that we have been more active in the PC thread to date, but I'm working on ways we can get more information out to the gen3 players. I understand that this has been frustrating to date, and that your patience may have worn thin.

 

With regards to Octarin, I can't really comment on what you purport David to have said, other than to say that we do value feedback overall. In the more creative aspects, such as writing, there is obviously a balance between creative freedom and what some segments of the community may want (such as being able to romance Varric, for instance). However, when it comes to creating a great overall player experience, whether through gameplay, storytelling, character design or what have you, trust that we absolutely take into account what we are hearing from our players.

 

We then evaluate the feedback and decide on what to do next. Not everything can be acted on, whether for technical, creative, or any other number of reasons, but we do work hard to try and create something our players will enjoy. This post from Patrick Weekes on writing Krem is a pretty good example of how we worked with the community to try and bring greater representation to our games.

 

Community feedback is a great tool for us as developers, and something we have always valued highly. There is a balance between creative freedom and community desires, but that in no way invalidates its worth.

Howdy Conal.

 

You know I agree 110%- harrassment is something that shouldn't be tolerated.

 

Politeness should be a minimum requirement for dicourse.

 

I myself have never wanted to contact the devs about anything- I've just wanted a game that works- so unfortunately in the absence of any meaningful complaints proceedure that was what I was forced to do.

 

Having said that, could you point me in the direction of the right people to contact to get these problems sorted?

 

You just stated that, "You can absolutely reach out to people with problems you are experiencing ..."

 

I'm presuming you don't mean EA Help- as these are issues that they can't be solved with reinstalling the game, clearing cache etc

 

Leaving aside questions of artistic feedback.- as we're not really concerbned with that here.

 

You go on to state that " Not everything can be acted on, whether for technical, creative, or any other number of reasons, but we do work hard to try and create something our players will enjoy..."

 

I respect that.

 

Much as you no doubt respect that this is a game that still doesn't work for a lot of us after 3 months.

 

A game where we still haven't been given any information as to when it might be fixed.

 

Given what you've just said, I'm guessing here that you guys can't fix Inquisition's disc unreadable error and frequent crashes for technical reasons.

 

And I'm guessing that the technical reason is that probably it's not financially viable to fix for the number of customers affected.

 

I'm also guessing that Bioware know this and won't admit it.

 

Now, if I am right, that's a little naughty.

 

Saying nothing may save the company subtstantial costs in trying to fix it on the one hand, and on the other it may mean you don't have to admit the game doesn't work on certain old gen consoles in the public sphere- something which in the long run would cost the company even more.

 

However persuing this policy of silence, will also, in the long run, mean that a small number of us, who have always loved Bioware, who have held on to a game they paid full price for to see it lose it's value week on week, will be, well, less than impressed.

 

If it isn't going to be fixed and Bioware is just stalling till we grow apathetic and wander away... I can assure you that for some of us that won't be the case. Even with those who give up campaigning how good do you think their word of mouth will be with future releases? If we stopped messaging devs and just spent all our time writing reviews on amazon etc saying that Bioware makes great engaging games but ones you shouldn't buy on pre-order as they can't be trusted, how does that serve the business model?

 

I understand it may be hard to admit it, but if the game can't be patched for us, then someone needs to step up, apologise to the few of us that have games that flat out don't work, and give a full refund for those who have held on to their copies.

 

Unless you can honestly look us in the eye right now and tell us you sincerely think you may have a way of fixing this.

 

In which case my apologies.

 

If it can be fixed then a very rough timescale for the patch that will do that is all that we ask.

 

I don't think that is in any way unreasonable.

 

I would hope we get an honest answer to this and that you prove a cynic wrong.


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#2337
PhantomGreed

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I'd be most happy if they could patch crashes away but I have no idea how they can do that ^^ I think I have one every 5 hour or so, so it's not very nice to play while waiting crash. In PC you at least can start the game right after it's crashed, but in consoles you need to reboot whole system and repair system before you can get to game again so it's not nice.

 

Though it's only single player that crashes for me and I have played multiplayer as much as single. So something in single player game does these crashes, maybe game overloads RAM or processor or something, idk I'm not tech guy.

As would I. At best, I was having one about every 3 or 4 hours I believe, but it was never consistent. Sometimes it would crash 4 or 5 times in a row and then play fine for 30min before another. Other times I would get a few hours before a crash. It seems to differ depending on where I am in the world or what I am doing. 

Reboot time is definitely the trouble with consoles, tedious. It is the reason why I will never play FO:NV again on PS3. Not to mention the wear it creates on your disc drive. 

I never got around to playing any MP, I am surprised it is performing better than SP. (Maybe I shouldn't be) 

Something is either overloading, or not loading correctly. Not sure what beyond that, either. But it seems like it would be fixable?


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#2338
Octarin

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Howdy Conal.

 

You know I agree 110%- harrassment is something that shouldn't be tolerated.

 

Politeness should be a minimum requirement for dicourse.

 

I myself have never wanted to contact the devs about anything- I've just wanted a game that works- so unfortunately in the absence of any meaningful complaints proceedure that was what I was forced to do.

 

Having said that, could you point me in the direction of the right people to contact to get these problems sorted?

 

You just stated that, "You can absolutely reach out to people with problems you are experiencing ..."

 

I'm presuming you don't mean EA Help- as these are issues that they can't be solved with reinstalling the game, clearing cache etc

 

Leaving aside questions of artistic feedback.- as we're not really concerbned with that here.

 

You go on to state that " Not everything can be acted on, whether for technical, creative, or any other number of reasons, but we do work hard to try and create something our players will enjoy..."

 

I respect that.

 

Much as you no doubt respect that this is a game that still doesn't work for a lot of us after 3 months.

 

A game where we still haven't been given any information as to when it might be fixed.

 

Given what you've just said, I'm guessing here that you guys can't fix Inquisition's disc unreadable error and frequent crashes for technical reasons.

 

And I'm guessing that the technical reason is that probably it's not financially viable to fix for the number of customers affected.

 

I'm also guessing that Bioware know this and won't admit it.

 

Now, if I am right, that's a little naughty.

 

Saying nothing may save the company subtstantial costs in trying to fix it on the one hand, and on the other it may mean you don't have to admit the game doesn't work on certain old gen consoles in the public sphere- something which in the long run would cost the company even more.

 

However persuing this policy of silence, will also, in the long run, mean that a small number of us, who have always loved Bioware, who have held on to a game they paid full price for to see it lose it's value week on week, will be, well, less than impressed.

 

If it isn't going to be fixed and Bioware is just stalling till we grow apathetic and wander away... I can assure you that for some of us that won't be the case. Even with those who give up campaigning how good do you think their word of mouth will be with future releases? If we stopped messaging devs and just spent all our time writing reviews on amazon etc saying that Bioware makes great engaging games but ones you shouldn't buy on pre-order as they can't be trusted, how does that serve the business model?

 

I understand it may be hard to admit it, but if the game can't be patched for us, then someone needs to step up, apologise to the few of us that have games that flat out don't work, and give a full refund for those who have held on to their copies.

 

Unless you can honestly look us in the eye right now and tell us you sincerely think you may have a way of fixing this.

 

In which case my apologies.

 

If it can be fixed then a very rough timescale for the patch that will do that is all that we ask.

 

I don't think that is in any way unreasonable.

 

I would hope we get an honest answer to this and that you prove a cynic wrong.

 

I really hope you don't expect an answer to this... seriously now. I just hope you realize that he can't possibly answer this in any form or manner without starting an avalanche and without getting in trouble. Just saying. 


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#2339
Pig Bodine

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I really hope you don't expect an answer to this... seriously now. I just hope you realize that he can't possibly answer this in any form or manner without starting an avalanche and without getting in trouble. Just saying. 

I expect the same level of customer service we've been given up to now.



#2340
Pig Bodine

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Imagine you've bought a toaster.

 

Imagine the toaster didn't work, but the company you bought it from was urging owners of these toasters to hold onto them beyond the guarantee expiry date because they were planning to get as many models of this toaster fixed as was possible.

 

Then imagine they didn't fix some models of the toaster or offer to refund those who'd hung onto their toaster in the belief theirs would be a model they could fix.

 

Imagine they just hoped people would stop complaining about it.

 

Imagine if they had a call-centre/ help desk where you could report those faults, but no traditional customer service to apologise, or offer refunds.

 

That is what Bioware have done.

 

p.s. I'll be sending the petition off in a few days time


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#2341
Octarin

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I expect the same level of customer service we've been given up to now.

 

Even if he *wanted* to, he wouldn't be able to answer this post of yours. I'm just saying, keep this in mind. People have lost their jobs for less.



#2342
Guest_Donkson_*

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Imagine you've bought a toaster.

 

Imagine the toaster didn't work, but the company you bought it from was urging owners of these toasters to hold onto them beyond the guarantee expiry date because they were planning to get as many models of this toaster fixed as was possible.

 

Then imagine they didn't fix some models of the toaster or offer to refund those who'd hung onto their toaster in the belief theirs would be a model they could fix.

 

Imagine they just hoped people would stop complaining about it.

 

Imagine if they had a call-centre/ help desk where you could report those faults, but no traditional customer service to apologise, or offer refunds.

 

That is what Bioware have done.

 

p.s. I'll be sending the petition off in a few days time

 

I was under the impression they were all automated, programmed responses. ;)


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#2343
Pig Bodine

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Even if he *wanted* to, he wouldn't be able to answer this post of yours. I'm just saying, keep this in mind. People have lost their jobs for less.

I'm not expecting a response from Conal.

 

However I would like a reponse from the head of the Bioware or EA's customer service dept...

 

Ha, ha, ha, ha, ha, ha... repeat ad infinitum...


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#2344
Pig Bodine

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Joking aside.

 

I still think we deserve a genuine reply that doesn't politically side-step the options, which are:

 

a) We can fix your game, and it will take about x number of weeks to fix.

 

b ) We can't fix it- we'll be making an announcement including an apology to the small number of people this affects and outlining how they will be able to get a full refund.

 

c) Sorry, you don't get a c) option because I'm not as skilled a creative writer as Casey Hudson.

 

Ok I lied when I said I'd stop joking...

 

That last one can be filed under a little bit of banter.

 

I'm hoping we're all adult enough to take a joke?

 

Aren't we?

 

We're all reasonable.

 

I know I've been nothing but patient.

 

When Conal Pierse said that "I understand that our inability to give you much in the way of information to date is frustrating, and for that I apologize." That is the first time anyone has come on here from Bioware to reach out and be truly sympathetic- and for that he should be commended, but Bioware also should have officially done that much sooner.

 

Now I never expected this to be fixed at the snap of my fingers.

 

I have never expected anyone to come on here and explain their artistic choices either. I have never felt entitled enough to expect a writer to change their creation to fit my personal preferences or a group's stated desires. I would never campaign about artistic direction. I understand that following the ME3 ending that some devs are a little touchy about criticism, and are wary of the forums. I don't blame Conal for being worried that this might turn into harrassment. But I'm not trying to harrass anyone and I don't believe the majority of us are either.

 

All we are asking for is a game that works or a refund for those who have hung onto the game expecting their's to be fixed.

 

Again, is that too much to ask?

 

Reassurances that "...we are looking into this..." are, after 3 months, no longer sufficient.

 

As I've said before, a timescale for fixing this, or an admission that it can't be fixed and a full refund, is.

 

The ball is in your court if you're reading this Mr Pierse or any Bioware employee willing to do the right thing.


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#2345
PhantomGreed

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I am thinking the only reason we got a response is more late in the game damage control, however I am trying not to let my usual pessimism overrule (probably not a intelligent decision at this point, but eh). I thought it was somewhat humorous that he included the bit about our plan being foiled after he asked me to cease and desist.

 

He DID read the message I sent to his inbox, as well as respond to it (even though publicly, and mostly just to inform me that I was violating the rules of the forum) so as I see it, our campaign worked (maybe not in entirety, but I will take what I can get) whether it was shut down or not. We just didn't receive any real info in said response, so we are still stuck in this infernal old gen purgatory we have been mucking about in. We managed to get someone's attention though, and not in an entirely negative way. 

 

Perhaps the petition will further cast a gaze onto our plight. I do feel as though our fortuity has risen somewhat. Hopefully it will be enough.


  • Keitaro57 aime ceci

#2346
Octarin

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To be perfectly honest, Pig, our problems are so varied, and you have been referring to a single one so far, here and on the petition, that it doesn't quite covers us all. And that's most probably why they won't even bother to answer, or make any attempt to apologize.



#2347
Keitaro57

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To be perfectly honest, Pig, our problems are so varied, and you have been referring to a single one so far, here and on the petition, that it doesn't quite covers us all. And that's most probably why they won't even bother to answer, or make any attempt to apologize.

The PS360 versions need a full and complet indepth beta-test. Nothing less. A game that freeze when you talk to a NPC never get pass through any phase of beta-test normally. Because the correction will need a LOT of money and manpower, I don't hope anymore to have a fully working copy of DAI. Like I said before, I'll try to finish the game once. It will be the only run because the future patch will (with a very high chance) corrupt some working part of my game.

 

Have no hope at all that I will support your future productions like Mass Effect 4, Bioware.


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#2348
Octarin

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The PS360 versions need a full and complet indepth beta-test. Nothing less. A game that freeze when you talk to a NPC never get pass through any phase of beta-test normally. Because the correction will need a LOT of money and manpower, I don't hope anymore to have a fully working copy of DAI. Like I said before, I'll try to finish the game once. It will be the only run because the future patch will (with a very high chance) corrupt some working part of my game.

 

Have no hope at all that I will support your future productions like Mass Effect 4, Bioware.

 

And we're still harbouring the illusion that they'll get down to beta testing OLD GEN CONSOLE COMPATIBILITY four months post release? They've just lost customers, plain and simple, and nothing they or us can do about it. Plus, I still believe the whole stripping-the-graphics-bare thing was intentional. 



#2349
AndyB123

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The PS360 versions need a full and complet indepth beta-test. Nothing less. A game that freeze when you talk to a NPC never get pass through any phase of beta-test normally. Because the correction will need a LOT of money and manpower, I don't hope anymore to have a fully working copy of DAI. Like I said before, I'll try to finish the game once. It will be the only run because the future patch will (with a very high chance) corrupt some working part of my game.

 

Have no hope at all that I will support your future productions like Mass Effect 4, Bioware.

I totally agree with this. I still can't for the life of me understand how this made it out the door. These bugs should have been caught if it was even beta tested at all! I know it's too late to really do anything about it, but it just bugs me how some of these so obvious bugs made it through QC or were just ignored.



#2350
Pig Bodine

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To be perfectly honest, Pig, our problems are so varied, and you have been referring to a single one so far, here and on the petition, that it doesn't quite covers us all. And that's most probably why they won't even bother to answer, or make any attempt to apologize.

I'm just trying to hold them to what they can't deny is unacceptable. For instance, with graphical issues they can claim that the old gen will, of course, be worse than the new gen and where one persons definition of sub par and another's person's definition of acceptable begins and ends is difficult to tie down. I don't accept this neccesarily myself, but Bioware will also be supported in those convictions/ opinions by a loyal and vociferous fanbase.

 

However with the issues that some of us have been experiencing they can't point to them being a matter of opinion. Either a game crashes frequently or it doesn't. If it does- as Inquisition does on some consoles, then you have a duty to refund or fix. I'm sticking to the single issue primarily not out of self interest, but because it's one that doesn't permit for grey areas or would allow for Bioware to duck their responsibility.


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