Out of the hundreds of fantasy role playing games that I've played, only a small handful even contained any romance elements. People can play however they like. If they want a game to fulfill their romantic desires, however, they will be disappointed, because no game is capable of doing that.
It is not a video game designers job to satisfy people's romantic desires.
Eh... we both know that BW games are NOT your standard RPG fare. I, at least, cherish them most for their stories and characters. How I loved Anders in DA:Awakening, Jack in ME... not necessarily in a romantic sense (I'd like to stay whole, thank you), but relating to characters, be that romantic or not, has always been a major, if not the biggest, element of BW games.
If a game fails to allow me to relate to its characters, it has failed.
Now DA:I has NOT failed in this regard, but I do think people are allowed to voice their opinion on one isolated aspect of it, and that is looks.
And that's all I'm going to say now because I don't think this discussion is going anywhere with people taking everything so damn personal as if the NPCs were supposed to be a direct rendition of their own looks and personalities.