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Troubleshooting and Workarounds


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#101
Renimar

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Ok. I have now been playing 50hrs of DA:I since applying the 'kill explorer' workaround. Null, nada and 0 crashes! It is now safe to say that the crashes is linked to the windows environment somehow. Wether it is some z-index issue or whatever, i can't say. I've wrote down a list of things that might help those of you still struggling:

 

On Win 7, 64bit:

 

1. No Aero (my comp is mainly used for musicproduction and gaming, so memhogging bling shite doesn't interest me) just plain classic mode

2. Nothing running in the background/tray (only Eset Nod32 Antivirus prog temporary set to disabled while gaming)

3. No internet (temporary disable your local area connection by rightclicking and disable)

4. 'Disable Origin in game'

5. Kill explorer.exe (after booting up DA:I, ctrl-Alt-Del, open taskmanager and remove explorer.exe, close taskmanager and you'll be returned to DA:I menu.

 

I realise this is a ridiculous approach to the problem but it is absolutely bulletproof for me. And before you say anything, I had every possible error listed above before this 'fix'. Hope it helps and good luck!

 

Sadly, this didn't work for me. Similar setup, Win 7 64 bit, shut down everything on this list -- Aero, nothing in the system tray, no internet, disabled origin in game, killed explorer.exe and still crashed within 3 minutes.



#102
Gold Dragon

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The last response on these forums I've seen addressing this was on Tuesday, November 25 (five days ago) in this post:

 

"We are doing our best to address these issues and concerns. Please understand that fixing and implementing these things takes time, as all things do. Until the patches are finalized, I'm afraid it would be a disservice to both the community and our developers if I were to provide incomplete information. Our team is hard at work as we speak, and we will provide an update once we have finalized information."

 

Translation:

"I am unable to respond, or I am unwilling to respond.  Further demands on information will get you nothing. On this matter, there is nothing more to be said."

 

Incidentally, that was also that BioWare employee's final response in the PC Community Concerns thread, now with 3300+ posts (and counting!)  The significance of the silence is left as an exercise to the reader.

 

Indeed. BSN is so hostile right now with all the demands and vitriol flying around that a Dev almost literally takes his/her life into his/her hands in simply coming here.  Most gamers simply do NOT understand what it takes to make games.  Or the billions of lines of coding you need to go thru to find bugs......


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#103
Valethar

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I find it oddly amusing, if not ironic in some pervertedly twisted way, that I have to turn off a core to make the game run at all. The game requires 4 cores minimum, but in order to play, I have to force it to run on 3.

 


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#104
Hurbster

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Indeed. BSN is so hostile right now with all the demands and vitriol flying around that a Dev almost literally takes his/her life into his/her hands in simply coming here.  Most gamers simply do NOT understand what it takes to make games.  Or the billions of lines of coding you need to go thru to find bugs......

Hostile ? This is NOTHING compared to MA3 or DA2.

 

Also, massive company - basic UI and PC optimization not done. Some might say those are basics. Then we can get onto all the bugs they missed.


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#105
Jackal19851111

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Just a note in regards to the issues with AMD drivers, I'm using a AMD Radeon HD 6870 with ATI Catalyst 14.11.2 beta drivers.

 

I found the display driver crashes (which freeze the game forcing you to have to Ctrl-Alt-Del) happens frequently after long sessions (after loading 3rd or 4th zone) or especially when using Ocularums ingame (the skull things).

 

The Ocularums are a great way to recreate this bug as it causes the crash around 20% of the time.



#106
Joe-Poe

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Ok I have been playing with no CTDs no nothing (just the God awful PC controls) until just now....Its not really a CTD the game just freezes and then I have to use the task manger to close it, no error codes nothing. 

 

My Pc did its freaking auto-update thingie tonight but had no problems for hours until now. Tried a system restore to before the update but still didn't help.

 

How can I have no issues for two weeks and then boom..........



#107
Joe-Poe

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Indeed. BSN is so hostile right now with all the demands and vitriol flying around that a Dev almost literally takes his/her life into his/her hands in simply coming here.  Most gamers simply do NOT understand what it takes to make games.  Or the billions of lines of coding you need to go thru to find bugs......

It would go a long way to help relieve some of that if they would just communicate with us, Instead of boarding themselves in their fortress and hope it will blow over. ....You know "Hey guys, this is what we are looking at (and be detailed) to TRY and fix in the first patch and this is a Not Set In Stone ETA for said patch."

 

And/or "We can fix this but so and so will not be fixed."



#108
SpecH82

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Ok I have been playing with no CTDs no nothing (just the God awful PC controls) until just now....Its not really a CTD the game just freezes and then I have to use the task manger to close it, no error codes nothing.

My Pc did its freaking auto-update thingie tonight but had no problems for hours until now. Tried a system restore to before the update but still didn't help.

How can I have no issues for two weeks and then boom..........

You could If you can, try too reinstall windows and turn off windows update before it gets to update anything and see if the game works again then!

#109
Zombra

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A fix for the "black screen" effect that worked for me:

 

* Start Inquisition.

* When Inquisition screen first appears (like when you see the Bioware logo), open Task Manager.

* Go to Inquisition process, right-click and "Set Affinity..."

* Disable one or more cores.  I just do it at random, several times, always leaving at least one active, but disabling each core at least once.

* Reenable <All processors>

* Play the game.

 

When I don't do this, I can get the black screen crash or the main menu crash.

 

In addition to this fix, turning graphic settings way down and using the Radeon beta drivers allowed me to enjoy several hours of the game.

 

But now I am getting a repeatable DirectX crash during a certain conversation*.  Not a black screen; instead screen glitching occurs and application freezes, then goes to black screen after acknowledging the DX crash and GPU recovers.  Game stopped until the DirectX issues are fixed.  Biding my time for now because I'd rather play the game, but looking at getting a refund.

 

dxdiag file attached.

 

*talking to Leliana in Haven after speaking with the mages in Redcliffe.



#110
Merlanni

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Not sure if this will work for anyone else or not but I had the CTD issue a problem along with FPS stuttering and also when characters were talking the first word they said would be repeated. I ran the repair game after the CTD and installed the Microsoft Visual C++ Redistributable for Visual Studio 2012 Update 4 again.  I also remembered that I used to have issues with running MSI Afterburner and Riva Tuner when I played ME3 causing a CTD so shut them off and I have not had an issue in over 24 hours no more FPS stuttering CTD or conversation issues. Not positive what was the actual fix but I believe it was MSI Afterburner and Riva Tuner that was the culprit.

 

Bingo: Reinstalling the microsoft visual C++...... worked for me.  I am passing the cut-scenes now.

 

You deserve a medal.



#111
Zombra

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Reinstalling the microsoft visual C++...... worked for me.  I am passing the cut-scenes now.

 

Would love directions to a walkthrough to do that.  Figuring out how to deal with Microsoft stuff is always a pain.  The first thing I looked up said I had to uninstall everything and then install 15 different files in order, including some from 2008.  I'm like ...  :(



#112
TUHD

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Would love directions to a walkthrough to do that.  Figuring out how to deal with Microsoft stuff is always a pain.  The first thing I looked up said I had to uninstall everything and then install 15 different files in order, including some from 2008.  I'm like ...  :(

 

Hm, there should be an Visual C++ package in the core directory... lemme check.

Edit: Okay - there's an VC++ package in (installation route)\Dragon Age\__Installer\vc\vc2005\redist. Run that one. It's an 'user' package thus requires less work to install then the 'developer' package, which I admit (since I DLed the wrong one by error once) is a hassle to install and deinstall.


Modifié par TUHD, 01 décembre 2014 - 11:05 .

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#113
TruffleMeister

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Does anyone know a workaround for the voice change bug you encounter when you meet

Spoiler
resulting in your Inquisitor's voice to change? I really want this fixed so I can get back to playing my game properly.


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#114
TUHD

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Does anyone know a workaround for the voice change bug you encounter when you meet

Spoiler
resulting in your Inquisitor's voice to change? I really want this fixed so I can get back to playing my game properly.

 

I've read about that bug for several different moments... I highly suspect this is an engine-related parsing/reading problem, and if I'm right with that you're SOL for now, sorry. But maybe someone else knows more...



#115
Valethar

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Does anyone know a workaround for the voice change bug you encounter when you meet

Spoiler
resulting in your Inquisitor's voice to change? I really want this fixed so I can get back to playing my game properly.

 

It is kind of jarring to suddenly have your Inquisitor start speaking with a voice from the opposite gender, isn't it?  LOL

It's bad enough when he/she changes accents, but when they start switching genders, you know someone broke something somewhere. :D



#116
Zombra

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Hm, there should be an Visual C++ package in the core directory... lemme check.

Edit: Okay - there's an VC++ package in (installation route)\Dragon Age\__Installer\vc\vc2005\redist. Run that one. It's an 'user' package thus requires less work to install then the 'developer' package, which I admit (since I DLed the wrong one by error once) is a hassle to install and deinstall.

 

Thanks ... sadly I don't see vc2005.

 

YFrrGb9.jpg

 

Maybe I should just try all three of these and see if one works?



#117
slip

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For me, The game locks up about 50% of the time on the main menu when I start it.  A lot of End Tasking and restarting.  Has only crashed on me one time while playing.

 

Sometimes before clicking to connect to servers, and sometimes while connecting to servers.  But once it gets to the actual menu to continue or go to multiplayer, it's fine

 

For me since I have purchased the game it has been locking/freezing up after a few seconds at the main menu. I have not been able to play at all. Is there at least a god damn fix for this?!?!? 



#118
Zombra

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For me since I have purchased the game it has been locking/freezing up after a few seconds at the main menu. I have not been able to play at all. Is there at least a god damn fix for this?!?!? 

Go up the page and read my post on Set Affinity.  That fixed the main menu problem for me.  Hope it helps.



#119
5ubzer0

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Sadly, this didn't work for me. Similar setup, Win 7 64 bit, shut down everything on this list -- Aero, nothing in the system tray, no internet, disabled origin in game, killed explorer.exe and still crashed within 3 minutes.

 

Same here. I was doing okay for a while and could play for three hours straight without crashing. Now that I am trying to quest in the Fallow Mire area the game crashes every ten to fifteen minutes. It's so frustrating!



#120
Purps

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Options>>>Display>>>WINDOWED FULLSCREEN (changed to this and game works fine now).



#121
Zombra

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Hm, there should be an Visual C++ package in the core directory... lemme check.

Edit: Okay - there's an VC++ package in (installation route)\Dragon Age\__Installer\vc\vc2005\redist. Run that one. It's an 'user' package thus requires less work to install then the 'developer' package, which I admit (since I DLed the wrong one by error once) is a hassle to install and deinstall.

 

 

Thanks ... sadly I don't see vc2005.

 

YFrrGb9.jpg

 

Maybe I should just try all three of these and see if one works?

 

Just to follow up on this, I opened all three of the redistributables, in order from oldest to newest, and ran "Repair" on each.  After doing that, my repeatable DirectX crash went away.  There was an instant of screen glitching but the game did not crash, and proceeded as normal with the conversation.



#122
Zombra

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Annnnd now that the DirectX crashes have stopped, a new bug has started ... in conversations, spoken lines are not always triggering.  Frequently in a conversation, the characters will simply stand there staring at each other dramatically.  Eventually (if I am patient enough to not just hammer the Esc key) a single subtitle will appear and the next choice will be allowed.  Obviously this is another gamestopper for me :(



#123
KorvenKuningas

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I've already reported these issues in the forums and to a number of game advisors previously, but again I'd like to reiterate my issues here for the purpose of getting them read officially and fixed as soon as possible, or for somebody to point me in the right direction. For about the two weeks or so I have been trying to no avail to reach a playable state in ‘Inquisition’. This is nothing short of bizarre. My computer meets the recommended requirements with ease and has never had such major issues running a game in its lifetime. My computer makes use of an AMD FX 6300 overclocked to 4.3Ghz, two overclocked Gigabyte AMD 7850s each at 925Mhz and 8GB of Corsair 1600Mhz RAM. In other demanding RPGs such as ‘The Witcher II’, this set up runs with frame rates of 60 or higher consistently on medium to high settings and runs benchmarks such as 3DMark that compete with and often beat the same set ups on the leader boards. Yet for no apparent reason everything goes to hell when I try and run ‘Inquisition’. Admittedly ‘Inquisition’ is now the most demanding game I own in terms of recommended requirements, but there is absolutely no reason why it’s running so poorly on my computer.

 

Before I updated my drivers to the most recent and even before I overclocked my CPU, when the game booted the graphs in Task Manager rocketed to levels I’ve never even seen before. CPU usage launched to 100% on all six cores and RAM usage went to about 7.8GB. I’ve literally never seen so much RAM used at the one time. And that’s not even launching from the in game menu, that’s just booting the game itself. Besides the game massively draining the system, there are a multitude of audio glitches in the menu as the game loads, with the soundtrack skipping like a scratched CD, awkwardly replaying sections and at times cutting out entirely. I end up with a loading screen that lasts anywhere between two and three minutes with even the little inquisition symbol in the bottom right lagging.

 

That’s not even when the game actually gets in full swing. Throughout the introductory cutscene where my character is being interrogated, the game slows to nothing short of a picture slideshow which continues throughout the entire scene. Once I’m able to move around things don’t get much better either, with obvious lag and massive frame rate drops that go from about twenty to ten and below. This was on the recommended settings for my computer set by the game itself, which were essentially ‘high’ settings for pretty much everything. Even bumping the game down to ‘medium’ proved useless and only in low was the game actually playable, but even then the frame rate was so bizarrely low that it was no doubt noticeable. I tired looking up solutions on the internet and implemented the force 60+ frame rate in cutscenes fix, which didn’t improve the cutscenes at all, let alone the rest of the game. This is probably because the game isn’t even reaching above thirty frames at all on any combination of settings. I disabled the Origin overlay and even tried playing offline to no avail either. I turned off Crossfire and resorted to using a single card. I overclocked my CPU to 4.3Ghz from 3.5Ghz stock speeds. I tried to ‘repair’ the game in Origin. I tried seeing if there were any updates to the game. I updated my AMD drivers to the very latest beta drivers that supposedly boost performance for ‘Inquisition’, and admittedly this did help considerably. But the frame rates are clearly still below sixty, maybe even below thirty, on medium settings. These settings are in fact even lower than the game’s own suggested settings for my computer, which even by the game’s own admission I should be able to use without any issues.

 

Even now when I try to play on low settings with a lot of graphical options switched completely off not only does the game look craggy but it still runs with major performance deficiencies and frame rates that are clearly still below thirty. No matter what combination I use – No Crossfire or Crossfire, overclocked CPU or stock CPU, DirectX11 or Mantle, ‘low’ settings, ‘medium’ settings or ‘high settings’. I even tried messing around in the registry as instructed by a game advisor on the EA help line – Nothing is solving the massive performance degradation. I don’t even want to think about how low the frame rates would be in combat, this was all occurring simply running around Haven after sealing the rift. I even tried deleting my saves and playing from the beginning again, and even just running around on the bridge after being interrogated is choppy and slow. There is no way I am replaying the prologue until these issues are resolved one way or the other. To me this simply doesn’t make any sense. This scenario would be understandable if my specifications didn’t meet the minimum requirements, but for a computer that meets the recommended settings and exceeds them in places there are no excuses. I understand that I’m not going to play the game in ‘ultra’ or maybe even ‘high’ considering the rapid advance of computer technology, but my computer should have no trouble at all playing the game at ‘medium’ at the very least. Yet even on ‘medium’ and disgracefully low settings the game is unplayable and unwatchable in both cutscenes and gameplay. Considering ‘The Witcher II’, a pretty demanding game to run even now, and modern benchmarks run on this computer with absolutely no problems whatsoever this situation is nothing short of bizarre.

 

When I first contacted EA support, the operator claimed that my computer is perfectly fine and insisted there’s absolutely nothing wrong on my end. They apologised profusely and claimed there were a number of PC issues and that Bioware was working on a patch to resolve some of them. Yet even a week or so later there has been no improvement or updates and the game is still impossible in its current state. I’ve read quite a few people’s forum posts complaining of low frame rates when they've met and exceeded recommended requirements. But nobody seems to be having such major, game breaking issues as I am. I really would like to play the game as soon as possible, but I’m simply not going to settle for playing the game on the lowest settings possible and with unplayable low frame rates when my computer should easily be able to run this game smoothly on much higher settings without any issue. There’s an extremely serious issue here that is literally making the game unplayable, perhaps for quite a number of players out there. It just makes me wonder if the game was properly beta tested on AMD computers using Crossfire, and if the game was tested on lower end gaming PCs. I’m going to go out on a limb and say that it might be because the game was tested on computers running Intel CPUs and Nvidia GPUs, not AMD. Whatever the case, for a beta to miss issues as massive as these is once again simply bizarre.

 

As a long term supporter of Bioware this is nothing short of brutally disappointing. I’ve been a massive fan of Bioware for the last decade ever since the release of ‘Knights of the Old Republic’, but I’ve never experienced such a disappointing release of a game ever. I want to make sure this information is available to Bioware and whoever’s patching the game right now because improving interface options and feedback on keyboard and mouse controls isn’t going to improve my experience and the experience of others plagued by these issues. As of now, 02/12/14, the game is broken and utterly unplayable. The next patch needs to address these performance issues before anything else, because otherwise I’ll be sitting here for the next couple of months waiting for ‘The Witcher III’ and seeking a refund for my copy of 'Inquisition' as soon as possible. 

 

Does anybody on this thread have any suggestions on workarounds that I haven't tried that might this? Here's a dxdiag overview of my computer -

 

Spoiler


#124
TUHD

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Thanks ... sadly I don't see vc2005.

 

YFrrGb9.jpg

 

Maybe I should just try all three of these and see if one works?

 

 

Just to follow up on this, I opened all three of the redistributables, in order from oldest to newest, and ran "Repair" on each.  After doing that, my repeatable DirectX crash went away.  There was an instant of screen glitching but the game did not crash, and proceeded as normal with the conversation.

 

 

Annnnd now that the DirectX crashes have stopped, a new bug has started ... in conversations, spoken lines are not always triggering.  Frequently in a conversation, the characters will simply stand there staring at each other dramatically.  Eventually (if I am patient enough to not just hammer the Esc key) a single subtitle will appear and the next choice will be allowed.  Obviously this is another gamestopper for me :(

 

My bad on that one. I accidentaly copied the path from the DA:O folder instead of DA:I.

And... huh? *scratches head* Weird.

 

@Korven: Please hide that massive block of specs under [ spoiler ] [ / spoiler ] tag mister :(

 

Like

Spoiler

 

As for your issue... I know Crossfired/SLI'd GPUs are running into massive trouble with this game, and I know overclocked processors do so too... but if even turning it off doesn't help, that's strange.... Have you tried with both just 1 GPU running, overclock turned off and low-med settings?


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#125
Lord Vallis

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Not sure if this has been suggested before, but I recall from BF4 that a lot of users experienced glitchiness due to their cpu cores being parked.

Might be worth checking to see if they are all enabled.