to be fair, origin and baldurs gate 2 were massivly criticized too. the lack of freedom and the whole fade thing in origins was shredded from players, baldurs gate 2 was criticized for the reduce of freedom compared to 1 and the streamlined storyline too. the past is a nice thing, you can just forget what you didnt like or ignore which doesnt fit in your thinking now 
basically the game is fine, there is still a good story but its buried under the freedom of an open world. but you can ignore a lot of the open world thing and advance in the story fast if its your thing. most of your companions are fine, but because there are more important persons (f.e. your counselors) the evalation is different compared to origins.
there is only one thing i have to criticize which is not a matter of taste. the controls and the ui! hell i play games on a pc because i love the quality of life features such a system offers. when you port consol and controler friendly things in a game of a genre which is predistinated for the strength of a pc (flexibility in controls, overview, point and click etc) its just bullshit and you can force pc players all you like to use controllers on there systems, THEY WILL NOT DO IT! why? because its a huge disadvantage compared to the strenghts a pc has. do it in driving games or arcade things, there has a controler its strength, but NOT in games where overwatch and inventory managment and complex controls are needed! thats just bullshit.
but to be fair, you can enjoy the game even with this flaws. i read about people asking for refund after 30 minutes of testing it
yeah maybe not the game is the problem but you as a player. with the flexibility of a rock and the attitude to accept only the one way you like, have fun in life. after an hour or two you master the cluncky controls pretty well, so dont waste your time be a dramaqueen in the forums and learn to get used to it. maybe i have no problems with it because i start playing games in times where no ingame tutorials existed and you have to READ even a one hundred page manual before starting to play. gamers are sometimes so stubborn and spoiled whiners which think they are the centre of the universe. no you are not, and instead of wasting your energie for drama you could after a refocus enjoy this mainly great game. there are definitly things to improve, some should and some have to, but that doesnt mean the game is unplayable and a refund is justified. grow up guys!