109 réponses à ce sujet

[DogFud]

Another day - still no codes, still no response from EA support to my ticket submitted 4 days ago!

Thanks Bioware for choosing such a poor partner in EA, you've lost another customer.

Guess I know how I will be obtaining my next Bioware release..

[neverko]

There was no Cerberus code in my retail box (PC standard edition).



Bioware, please advice. EA aren't responding.



This whole DLC/Cerberus thing is an epic failure. I hope you're proud.

[Nargoth66]

Additional Product Information:
Mass Effect™ 2 - You will receive your Cerberus Network activation key and Inferno armor code in a separate email within 84 hours.

the problem is, if you start playing and do "everything" it takes about 30 hours to finish the game lol I remember I played me1 for days.

so our code might come 3 days after we finished the game dont play yet

Modifié par Nargoth66, 29 janvier 2010 - 09:01 .

[DogFud]

@ Nargoth66



Trouble is I've already waited over 96 hours. In my book that means they've stolen from me. I've given them money, they've NOT given me the goods I paid for.

[Nargoth66]

from ea support:



QUESTION

Why isn't my Collector's Edition of Mass Effect 2 granting me access to the Cerberus Network?



ANSWER

We apologize for the inconvenience, however a limited number of the Cerberus Network cards included with the Collector's Edition were inadvertently printed with the download code for the Collector Gear rather than the Cerberus codes.



The studio is currently working on a solution that will grant Cerberus Network access to anyone who redeems the Collector's Edition code moving forward. This solution includes a script that will retraocatively grant Cerberus Network access to those who have already activated their Collector's Edition code.

-

just got an email from ea also, it says they are still working on it :/

[abigor86]

well.....its been 3 days since launch and they should have tested these stuff before launching the game,se same mess happened to me when i bought the digital version of DAO and the same is happening again with ME2 even if this time it seems worse.....again pirates had the advantage on us since they got a leacked version before launch and they're going to be able to use all dlc for free while we still wait to get the codes we've waited for, and we paid teh same ammount of money we would pay for a boxed version to download the game, thas stealing for me.....i'm sorry for bioware but i wont buy any other games they publish along with ea

[neverko]

The lack of Cerberus codes in physical retail boxes is appalling. Especially since they advertise it in big fat letters on the back. I don't even care about the DLC content as much as the principle!



How much can you possibly mess with your paying customers? I'll think twice before buying a Bioware game again after the massive failures in launching both Dragon Age and Mass Effect 2. The number of issues and hoops to jump through is simply laughable.



Now give me that damn code. Just attach it to my account! you have all the info you need right here in the account system. It should be pretty easy, right?

[DogFud]

neverko wrote...

The lack of Cerberus codes in physical retail boxes is appalling. Especially since they advertise it in big fat letters on the back. I don't even care about the DLC content as much as the principle!

How much can you possibly mess with your paying customers? I'll think twice before buying a Bioware game again after the massive failures in launching both Dragon Age and Mass Effect 2. The number of issues and hoops to jump through is simply laughable.

Now give me that damn code. Just attach it to my account! you have all the info you need right here in the account system. It should be pretty easy, right?

Agreed!

It's also just as easy to attach all the relevant bonus items to the relevant accounts, we shouldn't have to input extra codes for stuff we've already paid for - Bioware you have the database, you know what everyone is entitled too - get your act together and sort this mess out...

[Nargoth66]

ahem..

now dear bioware, I just went off to see my friend who is playing pirated version of game and... he got all dlc stuff, CE, npc, quest, inferno etc everything with a simple copy/paste of 650 mb file. now that shows this cerberus key means simply nothing, only bureaucracy and wasted time. hope u got the idea.



thx.

[neverko]

Nargoth66 wrote...

ahem..
now dear bioware, I just went off to see my friend who is playing pirated version of game and... he got all dlc stuff, CE, npc, quest, inferno etc everything with a simple copy/paste of 650 mb file. now that shows this cerberus key means simply nothing, only bureaucracy and wasted time. hope u got the idea.

thx.

So true. Only the paying customers get to deal with this crazy situation. Can't we just play the game we bought, with all the content advertised on the box? Is this really too much to ask? Without that tiny code that was supposed to be inside my shrink-wrapped box I can't access the Cerberus network and I can't get any future DLC.

FIX IT.

[s4nder]

Same here, the game is unlocked, I'm already playing it, but no Cerberus or DLC codes have been sent. Customer support is as unresponsive as ever. Why pay for more trouble? A friend who pirated the game got everything, plus he started playing a week ago. Where's the justice?

[DogFud]

General Corrado wrote...

Hi There, checking with the store admins on the codes not coming in email.

Is this DD Standard or Collectors Edition?

-Ryan

So what did you find....3 days ago? Care to share with us what's being done about this?

[gr8mc]

guys there are 2 issuesin this thread



Digital Deluxe versions where all codes are sent via e-mail i personally ordered mine from the ea store (I'm in the UK by the way) but my e-mail only contained my key there were no codes for any of the promo stuff at all even though the e-mail said they were listed above



Collectors edition issue is some codes were not correct when they were put in the boxes and is a completly different issue to the ones raised by the Digital deluxe version.

[Ceeci01]

Same problem. contacted EA Support nearly instantly get the code.

[DogFud]

Ceeci01 wrote...

Same problem. contacted EA Support nearly instantly get the code.

And how did you contact them?

[Talve]

this i getting annoying.

[DogFud]

Update.



EA have now added the Cerberus, Normandy Crash and Zaeed to my account - after 5 days of waiting! However, for some unknown reason they didn't add the Collectors Armour & Assault Rifle, or the Incisor Sniper Rifle...



FFS can't they get anything right? What sort of monkeys do you employ at Bioware & EA ?!



GET THIS SORTED!

[gr8mc]

i hope it don't take that long i feel i'm missing out atm:(

[DogFud]

Still waiting Bioware...

[GawainBS]

Just so it doesn't get forgotten: still waiting for my Cerberus codes as well. Bought Digital Deluxe Edition, got game activation key, but the field of the Cerberus code and bonus items was empty.

[Lerdorin]

Missing my cerberus card too in the regular pc version (UK). Sent a mail through the EA support thingy yesterday but no answer yet...

Update: I used EA Support Live Chat and they associated a cerberus key with my account!!

Modifié par Lerdorin, 30 janvier 2010 - 07:56 .

[Jacobmoos]

I got 3 Keys ... EU Digital Deluxe Edition.. but i cant download it ...

Modifié par Jacobmoos, 30 janvier 2010 - 02:10 .

[gr8mc]

i hope they sort this soon i've been waiting 36 hours now for a response

[DogFud]

Bioware. Tell the EA monkeys to either supply the codes I paid for via email, or add then to my account. There is no excuse for this continued delay!

[Risto44]

I went to the EA site and joined a Live Chat.They activated my Cerberus Code.