Because games nowadays are ridiculously complex pieces of software, especially stuff like DAI. The amount of testing required to even get a game like DAI to the state it is currently in is incredible.
While this is absolutely true, it would help morale if once a bug is found BW owned up to it and didn't push responsibility to the users. The official response is - let's be honest - a joke. And while I appreciate that there are members of the team who take the issue seriously, the kind of PR responses BW has been making do not help the situation. Reading through the official response still leaves a sour taste in my mouth: it comes off as "It's probably your fault, but we'll do you a favor and look into it, even though everything is fine.". And while there is a correction later in the thread, it would be nice to see that kind of attitude in the main post as well.





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