48 réponses à ce sujet

[egervari]

Bioware,

 

I've been a long-time fan, customer and financial supportor of your company since the original Baldur's Gate. I purchased every game you have released since then.

 

I've reached a point after ME3 that I almost gave up hope on you, but I was hopeful after reading and watching the reviews of DAI that this game was an apology. After having played it, I am immensely disappointed. I feel like even the reviews completely ignored some very major problems with the game and were dishonest.

 

As a PC gamer, I just feel thrown under the bus. The PC controls (tactical camera and no auto-attacks) as well as the loot scanning/acquiring is so tedious and frustrating. These are two videos I found on Youtube, mirroring exactly my sentiments about DA: I.

 

Looting and Scanning:

 

 

Controls:

 

 

I played for 20 hours after launch, but I haven't touched the game since. Because of how heavy and tedious the game is to play, I have no desire to play it. I am reminded of how tedious and uncomfortable it is to play, and it acts as a wall that keeps me from playing your game.

 

Bioware, you completely neglected the PC gamer, the very people that helped support you in the first place. You also failed to deliver on your promises, yet again.

 

At this point Bioware, I think I just want a refund. I didn't pay $60 for a poor console port. When I pay $60 for a PC game, I expect it to have controls that meet the standards of the industry as well as your previous PC titles. And because you refuse to tell us what a future patch will actually do to fix the situation, my hunch is that you won't fix the problems adequately as described in these 2 videos.

[daveliam]

Are you honestly asking for a refund from the developer because you didn't like the game?

 

1.)  Shouldn't this go directly to the retailer?  If it was through origins, would you contact their customer service directly?

 

and

 

2.)  It's as Judge Judy always says, "You ate the steak, so you have to pay for the steak!"  You don't get your money back after eating a steak and then deciding that you didn't like it after the fact.  You played the game.  You decided that you didn't like it after already having played it for 20 hours!.  You don't get a refund for that.  You get a life lesson:  perhaps you should wait to read reviews and watch gameplay footage prior to buying games.  Either that or suck up the $60 loss.

[egervari]

Are you honestly asking for a refund from the developer because you didn't like the game?

 

1.)  Shouldn't this go directly to the retailer?  If it was through origins, would you contact their customer service directly?

 

and

 

2.)  It's as Judge Judy always says, "You ate the steak, so you have to pay for the steak!"  You don't get your money back after eating a steak and then deciding that you didn't like it after the fact.  You played the game.  You decided that you didn't like it after already having played it for 20 hours!.  You don't get a refund for that.  You get a life lesson:  perhaps you should wait to read reviews and watch gameplay footage prior to buying games.  Either that or suck up the $60 loss.

HELLO!!!

 

I said I read the reviews and watched footage. Footage won't undercover deep control issues, And the reviews were dishonest. All of them.

 

Also, Bioware made promises that the game was going to be X, and it was not X. That is simply false advertising.

 

If you ordered a steak and you got a plate full of vegetables, and they refused to give you a steak, it is well within your rights and it is proper to ask for your money back. Because that's fraud.

 

How is this not fraud?

 

[Setz]

What promises did they make they didn't keep? I'd be interested in seeing these links

[PhroXenGold]

HELLO!!!

 

I said I read the reviews and watched footage. Footage won't undercover deep control issues, And the reviews were dishonest. All of them.

 

Also, Bioware made promises that the game was going to be X, and it was not X. That is simply false advertising.

 

If you ordered a steak and you got a plate full of vegetables, and they refused to give you a steak, it is well within your rights and it is proper to ask for your money back. Because that's fraud.

 

Not if you ate those vegetables.

 

If you didn't like the game, you should've asked for a refund straight away (which I believe Origin allows), not keep playing for 20 hours.

[daveliam]

 

That is simply false advertising.

 

Because that's fraud.

 

How is this not fraud?

 

 

 

[egervari]

Not if you ate those vegetables.

 

If you didn't like the game, you should've asked for a refund straight away (which I believe Origin allows), not keep playing for 20 hours.

What choice do I have if you have to pay for the game before you try it?

[Pasquale1234]

OP, I can offer you a bit more empathy than some other folks here.

I tend to be pretty tenacious (stubborn?) and don't give up easily when I set out to do something. Like you, I probably would have struggled with the controls for quite awhile trying to adapt to them and trying to make it a more positive experience. It usually takes me quite awhile to adapt to the controls of any new game I buy - which is why I typically start on easy and gradually work toward higher difficulty levels as I continue playing.

That said, you're probably well past the timeframe for a refund. In any case, it's something you need to address directly with the vendor. This forum cannot help you.

[PhroXenGold]

What choice do I have if you have to pay for the game before you try it?

 

Not buying it in the first place. It's always going to be a risk. But you were clearly happy with taking that risk.

 

Or maybe, waiting for feedback from other players. These issues you have with the game have clearly been raised by others, as you've found videos of them.

 

Hell, even just trying it for a couple of hours then asking for a refund straight away (Origin definitely allows this for preorders, so I would asume they do so for games purchased later - as long as you request a refund within a day of first playing and a week of first downloading, they'll accept it).

 

But playing for longer than many games offer in an entire single player playthrough then asking for a refund is not going to get you anywhere. You've gotten plenty of gametime for your money.  

[Kylisse]

I played for about thirty minuntes, decided the keyboard controls were not my idea of fun and plugged in a controller. If I hadn't had a controller, I'd have asked for a refund. I'm not sure how one gets to twenty hours before deciding the game isn't for them. You can always try asking EA for a refund, of course. Posting here about it won't do you much good, I'm afraid.

[egervari]

OP, I can offer you a bit more empathy than some other folks here.

I tend to be pretty tenacious (stubborn?) and don't give up easily when I set out to do something. Like you, I probably would have struggled with the controls for quite awhile trying to adapt to them and trying to make it a more positive experience. It usually takes me quite awhile to adapt to the controls of any new game I buy - which is why I typically start on easy and gradually work toward higher difficulty levels as I continue playing.

That said, you're probably well past the timeframe for a refund. In any case, it's something you need to address directly with the vendor. This forum cannot help you.

Yes, you're exactly right. I am definitely the person that struggles and tries to make things work over a long period of time until eventually i do get fed up. It's too bad that even by this game's own standards, the first 12-20 hours is like a prologue, so you can't really make an informed decision in the first 30 minutes or 2 hours.

[Kantr]

EA will only refund you in the 24 hours from when you click play. After that no refund/

 

Or 7 days if you haven't yet played.

[egervari]

I played for about thirty minuntes, decided the keyboard controls were not my idea of fun and plugged in a controller. If I hadn't had a controller, I'd have asked for a refund. I'm not sure how one gets to twenty hours before deciding the game isn't for them. You can always try asking EA for a refund, of course. Posting here about it won't do you much good, I'm afraid.

Seeing as the first 12-20 hours is the game's prologue, you can't really play it for 30 minutes to make an informed decision.

 

I would say my enjoyment though of those 20 hours (and I bet it's less, as I was alt-tabbed for a lot of that time... I'm just going off the origin timer) was not very high at all.

[Alistaur]

I still love Bioware, I just want a freaking patch -when is ready- to fix the pc port and I will be happy.

[egervari]

EA will only refund you in the 24 hours from when you click play. After that no refund/

 

Or 7 days if you haven't yet played.

That's a crappy policy. You can get a refund for Guild Wars 2 like months after you buy it.

[Althix]

op... i don't own a copy of dai, because i don't trust its publisher. becaus they refused to provide a demo version, unless you subscribe on their service which is avaliable for consoles and only for additional money.

 

yeah well... i am gonna buy this game after 4-6 months i guess. when this product will be cured of... some issues.

and yes i can understand why you want a refund, because on my workplace in the relax room we have a copy of DAI. and i don't wanna play it in its current state.

 

however. i really doubt that after 20 hours in the game you can ask for a refund. you see, i asked a refund for Kingdoms of Amalur after 5 minutes in the game when i saw how block works. 5 minutes for me, 20 hours for you.

 

not to offend you, but does it really takes 20 hours to realize how raw this game is? i mean issue with party members running into the wall should ring some bells really.

[Kantr]

That's a crappy policy. You can get a refund for Guild Wars 2 like months after you buy it.

Better than what Valve gives you. Which is nothing.

[PhroXenGold]

That's a crappy policy. You can get a refund for Guild Wars 2 like months after you buy it.

 

How is that crappy? You get plenty of time to see if the game is to your tastes.

[Ianamus]

The controls can be a bit clunky on the PC but I don't think they are exceptionally bad. By Skyhold I'd become familiar enough with them that they were no longer an issue.

 

I suppose I did think the tactical camera controls were awful, but I never used it for that reason. 

[egervari]

I still love Bioware, I just want a freaking patch -when is ready- to fix the pc port and I will be happy.

I would be too, but they refuse to even comment on what they are going to patch. They just say that they are working hard. What does that mean?

 

Honestly, I am expecting disappointment. I think some things might be fixed, but not all. And the problems with loot scanning I doubt are on their radar. I want a toggle and I want the names to be always visible, like DA: O or DA2.

[egervari]

The controls can be a bit clunky on the PC but I don't think they are exceptionally bad. By Skyhold I'd become familiar enough with them that they were no longer an issue.

 

I suppose I did think the tactical camera controls were awful, but I never used it for that reason. 

It's just worse than DA: O and DA2 by a pretty large margin. They are bad enough. For a game that is supposed to be an improvement in technology since it has come out many years later, it has actually taken many steps back. Some of these problems are so heavy and so tedious and so frustrating.

[egervari]

How is that crappy? You get plenty of time to see if the game is to your tastes.

24 hours is not enough. I tried to put up with it for about 2 days, then I just stopped. I haven't played since, and they can acknowledge that.

[primarchone]

EA will only refund you in the 24 hours from when you click play. After that no refund/

 

Or 7 days if you haven't yet played.

Hi!

 

This INCORRECT.

 

If the 24 hr window is passed it doesn't let you get a refund ONLINE.

 

If you call OR chat with EA directly you will get a refund. I got mine FIVE days after release and starting the game.

 

Just be firm and polite on why the game is not working for you and you will get a refund.

 

I got this information on these very same forums. Many people have gotten refunds after the so called "24hrs".

 

There is no reason to "eat" the money you paid for a game you don't like.

 

Primarchone

[AlanC9]

It's too bad that even by this game's own standards, the first 12-20 hours is like a prologue, so you can't really make an informed decision in the first 30 minutes or 2 hours.

Don't be ridiculous. You said your problem was with the controls. Those weren't going to change after the prologue.

[Pasquale1234]

Seeing as the first 12-20 hours is the game's prologue, you can't really play it for 30 minutes to make an informed decision.
 
I would say my enjoyment though of those 20 hours (and I bet it's less, as I was alt-tabbed for a lot of that time... I'm just going off the origin timer) was not very high at all.

Right there with ya.

It typically takes me ~ twice as long per playthrough as most people. I know that some people spend a lot of time in the CC, while others take the default and move on. Some people play a character for awhile, and then go back and start over because they don't like the character once they see them outside of the CC. I rarely play a game for more than about an hour without needing to step away for awhile for some reason or other.

So - I'm not willing to make any assumptions about how much of the game you actually were exposed to during those 20 hours. Only you know that.

If you're serious about pursuing a refund, you'll need to contact Origin. All you'll get here is opinions about whether you are entitled to get your money back.