48 réponses à ce sujet

[egervari]

Don't be ridiculous. You said your problem was with the controls. Those weren't going to change after the prologue.

I assumed that I just needed to get more comfortable and learn rather than automatically blame the game. It's only after exhaustively trying things and reading that I was able to comfirm that my original impressions were actually correct. And let's be honest, the looting problem just gets worse and worse as you play, as does the frequency of battles without having an auto-attack. The problems don't seem as bad until you 'really' experiencing them, over and over, which takes more than 30 minutes.

[xJokerz]

I'm a little worried about those who cannot control the tactical view camera as the controls are perfect and if they find it clumsy/clunky difficult to actually control then they need to go back to playing on a control pad.

[Kantr]

Hi!

 

This INCORRECT.

 

If the 24 hr window is passed it doesn't let you get a refund ONLINE.

 

If you call OR chat with EA directly you will get a refund. I got mine FIVE days after release and starting the game.

 

Just be firm and polite on why the game is not working for you and you will get a refund.

 

I got this information on these very same forums. Many people have gotten refunds after the so called "24hrs".

 

There is no reason to "eat" the money you paid for a game you don't like.

 

Primarchone

Well all I know is just what the great game guarantee says. 

 

People constantly whine about EA but at least they have help forums and advisers unlike valve.

[Shelled]

+1. I missed my 24-hour refund window and would really like to be able to refund this. I feel like we have been lied to pretty badly.

[berrieh]

Origin actually has a really fair refund policy. 24 hours from first play; 7 days if not played. This is way better than Steam and ensures you won't pay for a game, then not have it work and not be able to refund. In your first day of play (most people plan to sit down for a few hours the first time), you can easily see any major issues in the game that make it "not for you." This is also just the automatic/online refund. If you contact EA customer service, they're also totally reasonable. 

 

But if you really wanted a refund and nothing else, you wouldn't make this thread; you'd go talk to EA for a refund. What you want is to ****** about the game. Fair enough, but disingenuous way to do it. 

 

There was no "fraud." The fact that you lump things like "the lack of auto attack" - which was explicitly stated to be lacking (seriously, there were threads bitching about this for at least a month before release) - into your argument shows you simply were not very informed as a consumer. Thus, Origin has a 24 hour grace period just for you! Isn't that nice of them? I think so. It's more than Steam or the console marketplaces will give you. Or even most stores with an opened game. 

[PhroXenGold]

If there's one thing I learned from spending 4 years in retail, it's if someone uses the phrase "false advertising", there's at least a 95% chance that they haven't a clue what their talking about...

[DangerKips]

I'm looking forward to the first time publishers/developers get caught on their BS. They're already walking a fine line. If it's not fraud yet it's about a hair away from it.

Then again, marketing is pretty much the science of getting people to spend money on things that don't actually exist.

[daveliam]

To the people crying fraud, please support your statement with objectives facts. I'm curious.

[biain]

Several of us have posted about this earlier and received refunds after the 24-hour window, but I'll repeat it here:

 

You can get a refund after the 24-hour window. Call or chat Origin support.

 

Assuming you ordered the game through Origin, contact support through phone or chat. Explain there is an issue with the gameplay and PC controls which you were unable to identify within the return window. 

 

I had about 8 hour of play time (but some of that was idling, actual hours played was around 6) and asked for a refund 6 days after I first played the game. If you are unhappy with the game, call/chat and get your refund. The great game guarantee (GGG) is for automated refunds. If you're legitimately unhappy with the game and feel like BioWare mislead you about the gaming experience, then go get your refund!

 

edit:

Link to earlier post about requesting a refund. Note that you may need to request a supervisor for it to be approved.

#17859102

[Nayawk]

I'm a KB&M PC player and I have no problem with the controls really, a few niggles but thats it.  

 

If your window for a refund has past and you want to get your monies worth I'd suggest making the best of a bad lot by working around the control problems you have.

 

Roll a ranged class, mage or archer.  Turn the game down to casual (causal means you won't have to enter tac cam mode at all).  Use the left mouse to auto attack (held down and swing mouse to aim), wasd to move and 1-8 for abilities.  If you pick mage you won't have to move/use abilities at the same time, so less clunky.  Rebind pause to space also helps.

[Panda]

BW has stated that they are investigating PC problems.

 

Idk what they will do to improve DAI on PS3 and XBOX360. I'm not sure if much can be done.

[Kylisse]

Seeing as the first 12-20 hours is the game's prologue, you can't really play it for 30 minutes to make an informed decision.

 

I would say my enjoyment though of those 20 hours (and I bet it's less, as I was alt-tabbed for a lot of that time... I'm just going off the origin timer) was not very high at all.

 

There are combat and looting situations in the first half hour.  They were clunky and I knew that I would not  be able to deal with it going forward.

 

Fortunately, my controller fixed all that. I have no idea what you were doing for 20 hours if it wasn't playing any of the game and only watching cut scenes.

 

Actually, I do know. You're being obtuse and dishonest because you want attention on the internet. Well, ok then.

[AlanC9]

The problems don't seem as bad until you 'really' experiencing them, over and over, which takes more than 30 minutes.

You didn't have only 30 minutes. You had several hours.

[drmoose00]

[robmokron]

Have you noticed that everyone who creates refund posts or i hate this game posts start with

 

"ive been a fan since Balder's gate"

[AlanC9]

Have you noticed that everyone who creates refund posts or i hate this game posts start with
 
"ive been a fan since Balder's gate"

Yep. We're the worst.

[StingingVelvet]

It controls like Witcher 2. I don't see why that is such a huge problem for so many PC gamers. I guess if you only play old school RPGs or MMOs then it might be cold water to the face to try and move around with WASD, but surely that's a small number of people right?

[Epyon5757]

As others have said...

 

OP, you don't go to "Random Expensive Hometown Steakhouse" and order a porterhouse or t-bone, then get to send it back or wiggle out of paying after you've eaten half of it complaining that it isn't cooked to your liking.  Same concept applies here.  Most people would have known by the end of the prologue or shortly thereafter whether or not the game was to their liking (and, on PC, that seems to be a matter of personal preference between those who are OK using a controller or learning the different controls and those who refuse to change their ways).  

 

The overwhelming majority of complaints about the PC controls are here on BSN, but the number of actives here on the BSN account for significantly less than 1% of the number of people who have bought the game worldwide.

 

This would also be a good time to point out to the general audience that, after one week, in the US, the PC version sold 82,000 copies...but the four consoles (ps3, ps4, xbone, x360) totaled around 474,000 copies moved (note that these numbers don't include any digital purchases from various online stores - origin, psn, xbox live). Just some food for thought.

[drmoose00]

The overwhelming majority of complaints about the PC controls are here on BSN, but the number of actives here on the BSN account for significantly less than 1% of the number of people who have bought the game worldwide.

 

This would also be a good time to point out to the general audience that, after one week, in the US, the PC version sold 82,000 copies...but the four consoles (ps3, ps4, xbone, x360) totaled around 474,000 copies moved (note that these numbers don't include any digital purchases from various online stores - origin, psn, xbox live). Just some food for thought.

i would tend to disagree. there are a bunch of vids on your tube complaining about PC gaming, and if you look at metacritic, the user review is about 5.5, which is VERY low (imo) for this game, considering where the official "reviews came in at. Basically there are hundreds of very low reviews  - right now more than positive reviews. Clearly this is not just a BSN issue...

 

as far as the pc v console, well clearly that is the problem for PC gamers. it is all about the consoles, because that is where the $$$$ is. I can understand, just disappointing.... although I would guess the vast majority of PC gaming purchases came through Origin, so I given that, I have no clue what those numbers really mean.

[Hector535]

the only ones who deserve refunds are the ps3/360 users game looks bad it's like playing a handheld version of a console game

[Epyon5757]

i would tend to disagree. there are a bunch of vids on your tube complaining about PC gaming, and if you look at metacritic, the user review is about 5.5, which is VERY low (imo) for this game, considering where the official "reviews came in at. Basically there are hundreds of very low reviews  - right now more than positive reviews. Clearly this is not just a BSN issue...

 

as far as the pc v console, well clearly that is the problem for PC gamers. it is all about the consoles, because that is where the $$$$ is. I can understand, just disappointing.... although I would guess the vast majority of PC gaming purchases came through Origin, so I given that, I have no clue what those numbers really mean.

 

There's just no way I - or anyone else I know - would ever take Metacritic seriously.  Any system that allows the public in general to comment and has no way to verify that the reviewers did, in fact, play the game or deal with the thing being reviewed is inherently flawed.  The same thing goes for Google and Yelp and other similar sites where pretty much anyone can offer their 2 cents, regardless of whether or not they actually dealt with said product/business.  I find Amazon's reviews to be at least a step in the right direction, since you can't write a review without having purchased the product from Amazon.  

 

On Amazon's website - sure enough - the PC version is averaging about 3 stars, where the ps4 and xbone are getting 4.5ish stars.  Most PC gamers are complaining about the controls, but this boils down to personal preference and willingness/ability to adapt.  I've played the game on PC (well, until this weekend when I have to give my friend his laptop back - then it's back to ps4 for me), and while I understand the complaints on the kb/m - it shouldn't be and isn't a dealbreaker.  Yes, it's different than other similar games with their layouts.  No, it's not unworkable or unplayable.  Tried the PC version with a controller - loads better.  The game may have been "designed for" pc in a graphic sense as opposed to a controls sense.  That choice was BioWare's to make, and there's nothing inherently wrong with that choice outside of the fact that some pc players are less willing to adapt than others.

[Epyon5757]

the only ones who deserve refunds are the ps3/360 users game looks bad it's like playing a handheld version of a console game

 

Frostbite3 wasn't designed for ps3/x360.  The massive amounts of code and textures they'd have to cut to run on the 3/360 should have been a dealbreaker for putting this game on the old gen consoles.  DAO barely ran on the ps3, and even then had massive framerate drops during combat.  Got to be 10x worse with DAI.

[drmoose00]

There's just no way I - or anyone else I know - would ever take Metacritic seriously.  Any system that allows the public in general to comment and has no way to verify that the reviewers did, in fact, play the game or deal with the thing being reviewed is inherently flawed.  f

I wouldn't quote it in a research paper, but when you get a sample size in the thousands, well, the numbers probably mean something and reflect a semblance of reality. Looking at other games, some popular some disliked, the reviews generally follow course.

 

And to each his/her own, but for me, the gameplay and controls were atrocious enough to make me return the game. If I started as a mage or ranged rogue, I might not have, but the combat was just so unpleasant as a dual rogue. I don't really want to use a controller on a PC - that is why I play on a PC. And I wasn't looking for a mash experience. And the limits on character building, power slot use, etc etc. It just wasn't what I was looking for.

 

But that's just me. To those who love the game, more power to you. I am sure there is a lot to like.

[Coyote X Starrk]

If you bought it and played it for an hour or two by all means get your money back if you decide its not for you. 

 

But you don't get to ask for your money back after you have played it for 20+ hours.